my computer is infected

[ksree]

Hi,
My laptop is infected.
1. it does not have antivirus. it is not letting me install any new software to follow your steps in the malware help removal.
 please help me.

Thanks,
Sree

[Dr Jay]

Sorry for the delay, we are busy here on the boards. If you are still having issues, please do the following:


Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

[ksree]

Hi,
Thanks for the reply. I cleaned my laptop now. Thanks for your help.

Thanks,
Sree

[Dr Jay]

Most of the time, when you have originally detected the malware issue, it means the computer is infected by malware of some sort. Antivirus scanners may not show a sign of the malware still being there, which could be a sign of a rootkit.

Whenever rootkit scanners, and antivirus software scan for the rootkit, it gets as close to the system kernel as possible. If the rootkit is beyond that point, it will not be detected.

So, the idea is, is when you post to a forum that you need help removing malware, it is best to stay with the helper, to ensure your computer is clean. However, it is up to you to continue or not.