virus trojan

[podlod]

Hi, My son has just managed to acquire a virus trojan and it is doing everything that is bad to his pc, he cannot run any anti-virus as his mouse is inactive because of the virus, he has tried safe mode F8 but mouse still refuses to budge, any ideas please?

[Dr Jay]

Hi

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.