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Author Topic: My computer is in really bad shape :(  (Read 2327 times)

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My computer is in really bad shape :(
« on: May 16, 2010, 01:19:28 PM »
Hey everyone, so recently I have contracted some malware/viruses that I cant get rid of. It keeps blocking me from opening the applications I need to remove them. It doesnt seem to let me run avast properly. I have read the sticky on what to do before posting and I have installed online armor, and cc cleaner and everytime I try opening these programs it opens then shuts down, this I am assuming is because of the virus.

I can not even open the add/remove programs to try and start what was written in the sticky I read (the read before posting one).

Someone help me please!

And thank you all in advance

Dr Jay

  • Malware Removal Specialist

  • Specialist
  • Thanked: 119
    • GeekPolice
  • Experience: Guru
  • OS: Windows 10
Re: My computer is in really bad shape :(
« Reply #1 on: May 16, 2010, 11:23:37 PM »
Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:
  • Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
  • If you have already asked for help somewhere, please post the link to the topic you were helped.
  • We try our best to reply quickly, but for any reason we do not reply in two days, reply to this topic with the word BUMP
  • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

We need to do some diagnostics to get started.

1. Please download Profiles by noahdfear.
  • Save it to your desktop.
  • Double-click profiles.exe and post its log when you reply
2. Download Win32kDiag by ad13 and save it to your Desktop.
  • Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
  • When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
  • Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
3. Please download <a href="http://www.helpmyos.com/Cheetah-php-h15.htm?cheetah.zip" target="_blank">Cheetah-Anti-Rogue[/url][/b] by me, and save to your Desktop.
  • Double-click on Cheetah-Anti-Rogue.zip, and extract the file to your Desktop.
  • Double-click on Cheetah-Anti-Rogue.cmd to start.
  • It will finish quickly and launch a log.
  • Post the contents of it in your next reply.
4. In your next reply, please post the following logs for my review:
  • Profiles log (1)
  • Win32kDiag log (2)
  • Cheetah log (3)
Thanks! :)
~Dr Jay



    Re: My computer is in really bad shape :(
    « Reply #2 on: May 19, 2010, 05:36:42 PM »
    Hello, your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help. ~ DragonMaster Jay
    « Last Edit: May 19, 2010, 05:52:11 PM by DragonMaster Jay »