CPU won't connect to internet, Laptop/Xbox/Ps3 via Router is fine.

[Guinevere]

Hello, first time poster.  Please direct me to the correct forum if this is not the place to put this, thanks. =P

So my computer all of a sudden will not connect to the internet.  Everything was fine last week, I check everyday and it has not come back.  My computer is connected to a router and the laptop downstairs works fine, and the video games played online through the Xbox and PS3 works fine.  I have a phone picture of ipconfig /all if you want to see it.  ip shows 0.0.0.0 even when hardwired directly to the modem.  I've tried unplugging everything from the modem.  I've tried resetting winsock, but nothing works.

Can anyone help?

thank u

[patio]

Try This...

Re-boot after running...

[Guinevere]

Sorry about the delay, I had to get a flash drive.  I ran the program and it ran successful, even had that scary beep in the end.  Restarted and it's still the same.  Can anyone else try to help me or have suggestions for me to try?

ty
Guin

[rthompson80819]

Have you called your ISP?  Your not getting an IP address and your ISP may be able to help.

[Guinevere]

They say it's my CPU since my wireless works.   

[blackrainbow]

They say it's my CPU since my wireless works.  

the CPU has nothing to do with WIFI, the CPU central processing unit, which is the brain of the computer which does all the processing and calculations

[patio]

Any Yellow !'s or ?'s in Control Panel ?
Is the machine hardwired to the router ? ?
Have you swapped in a new network card to test ?

[Guinevere]

the CPU has nothing to do with WIFI, the CPU central processing unit, which is the brain of the computer which does all the processing and calculations

When I say wireless, I meant to say that the laptop in a different room works because of the router.  The xbox and ps3 plays fine online through it's wireless.  The computer is hooked up to the router directly and the computer is not wireless. 

I'll check the control panel.  thx for the help so far

[patio]

A brand new NIC card if it's a desktop will run you 10 to 15 Bucks...may be worth it for a test...

[Guinevere]

Any NIC card will work?

[patio]

They're pretty much all the same...yes.

[ale52]

How about a different ethernet cable?

Alan <>< 

[Guinevere]

They're pretty much all the same...yes.

lol okay i'm scared to mess with the inside of the tower

How about a different ethernet cable?

Alan <>< 

That's the 3rd thing I tried lol, I just switched the cable that went from the modem to the router and the router to the computer.  Then I tried a 3rd unused cable. =/

[Salmon Trout]

the CPU has nothing to do with WIFI, the CPU central processing unit, which is the brain of the computer which does all the processing and calculations

Some people, mainly Americans I think, use "CPU" when they are referring to the system box of a desktop computer system. I have actually heard Brits calling this item the "hard drive".

[Guinevere]

Yes, I understand now that a cpu is not what I thought it was short for (computer lol).  I will say tower or harddrive from now on.  I'm learning a lot while trouble shooting this problem.  My brother installed a cheap $30 NIC card/updated the driver/etc and it still does not connect.  The old ethernet outlet is still there because it can not be removed.  Under networks, it says that the new ethernet is acquiring network address but ipconfig /all now shows two unconnected devices and the new nic card.

[oldun]

Try this:

Open a command prompt and type:  PING 127.0.0.1   and press ENTER

If you get a successful reply, try the next step. Otherwise, reseat your NIC and reinstall the drivers.

Open your network settings and verify that the TCP/IP settings are set to "Automatically Obtain an IP Address" and "Use DHCP Server for WINS Resolution".

[JJ 3000]

all of a sudden will not connect to the internet.  Everything was fine last week

Remove the new network card and do a system restore to a date before the problem started.
http://www.computerhope.com/issues/ch000589.htm

If that doesn't work, check BIOS to make sure that the onboard LAN chip is enabled.

If neither of those work click start then run and type in devmgmt.msc and press enter. This will take you to device manager. In device manager do you see network adapters? Is there a red X or yellow question mark next to it?

[Guinevere]

Try this:

Open a command prompt and type:  PING 127.0.0.1   and press ENTER

If you get a successful reply, try the next step. Otherwise, reseat your NIC and reinstall the drivers.

Open your network settings and verify that the TCP/IP settings are set to "Automatically Obtain an IP Address" and "Use DHCP Server for WINS Resolution".

k, did that and it was 4 out of 4, 100%

[oldun]

Good.

Did you verify the TCP/IP settings?

[Guinevere]

Good.

Did you verify the TCP/IP settings?

Yes finally had to click properties on tcp/ip, both were already set to automatically detect.

thx for helping

[oldun]

Did you try running IPCONFIG /RELEASE then IPCONFIG /RENEW?

If you have, and you are still unable to obtain an IP, it sounds like either your Firewall may be getting in the way, or your Router has been setup to limit the number of addresses it allocates.

You could always try to manually assign an address for the desktop. Just make sure it is different from all the other addresses currently being used by your other devices.

[Guinevere]

Remove the new network card and do a system restore to a date before the problem started.
http://www.computerhope.com/issues/ch000589.htm

If that doesn't work, check BIOS to make sure that the onboard LAN chip is enabled.

If neither of those work click start then run and type in devmgmt.msc and press enter. This will take you to device manager. In device manager do you see network adapters? Is there a red X or yellow question mark next to it?

Things look different now. =/  I do see a yellow question mark on a network adapter.

[Guinevere]

Did you try running IPCONFIG /RELEASE then IPCONFIG /RENEW?

If you have, and you are still unable to obtain an IP, it sounds like either your Firewall may be getting in the way, or your Router has been setup to limit the number of addresses it allocates.

You could always try to manually assign an address for the desktop. Just make sure it is different from all the other addresses currently being used by your other devices.

Yes, I've tried those and a dump command too.

ipconfig /renew says it can't renew because the rpc server is unavailable.

[oldun]

ipconfig /renew says it can't renew because the rpc server is unavailable.

In that case, you need to start the PRC service. There may be other services which will need to also be started. Services on which RPC depends.

[JJ 3000]

My brother installed a cheap $30 NIC card/updated the driver/etc

You should have gotten a CD with the new card. Do you have it? If not, can you tell us the brand and model of the card?

[Guinevere]

thx everyone for the help, problem has been fixed.  i did a system restore a month before the problems arised and i ran some winsock.exe which didn't work and then i manually put in the ip address with the info from my laptops /ipconfig.  thx for the help again and thx for not losing faith in me!  thx everyone!!