Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Please help - Fake Spy Pro issues  (Read 10345 times)

0 Members and 1 Guest are viewing this topic.

SuperDave

  • Malware Removal Specialist


  • Genius
  • Thanked: 991
  • Certifications: List
  • Experience: Expert
  • OS: Windows 8
Re: Please help - Fake Spy Pro issues
« Reply #15 on: June 06, 2010, 10:40:58 AM »
Ok. One more scan.

Download DrWeb CureIt & save it to your desktop. Scan with DrWeb-CureIt as follows:

•Double-click on drweb-cureit.exe and then click Start

•An information notice will appear, click OK.

•This starts a short scan that will scan the files currently running in memory.
If you get a prompt to buy the full version just exit out of the window. The scanner will still work without buying the full version

•If or when something is found, click the Yes button when it asks you if you want to cure it.
•Once the short scan has finished, Click Settings > Change Settings

•Under the Scanning tab UNcheck Heuristic analysis and click OK

•Back at the main window, select the Complete scan button and then click the Green Arrow Start Scanning button on the right and the scan will start.

•Click Yes to all if it asks if you want to cure/move any file(s).

•When the scan is done.
•In the Dr.Web CureIt menu on top left, click File and choose Save report list.

•Save the DrWeb.csv report to your Desktop.

•Exit Dr.Web Cureit.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
* After reboot, Right-click the Dr.Web log on the desktop and choose Open With > Notepad
* Copy and paste that log in the next reply
Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

kristylentz

    Topic Starter


    Rookie

    Re: Please help - Fake Spy Pro issues
    « Reply #16 on: June 07, 2010, 05:44:32 AM »
    No viruses found :-)

    SuperDave

    • Malware Removal Specialist


    • Genius
    • Thanked: 991
    • Certifications: List
    • Experience: Expert
    • OS: Windows 8
    Re: Please help - Fake Spy Pro issues
    « Reply #17 on: June 07, 2010, 01:13:11 PM »
    That looks good. If there's no other issues, let's do some clean-up

    * Click START then RUN - Vista users press the Windows Key and the R keys for the Run box.
    * Now type Combofix /uninstall in the runbox
    * Make sure there's a space between Combofix and /Uninstall
    * Then hit Enter

    * The above procedure will:
    * Delete the following:
    * ComboFix and its associated files and folders.
    * Reset the clock settings.
    * Hide file extensions, if required.
    * Hide System/Hidden files, if required.
    * Set a new, clean Restore Point.

    ===============================

    Download OTC by OldTimer and save it to your desktop.

    1. Double-click OTC to run it.
    2. Click the CleanUp! button.
    3. Select Yes when the "Begin cleanup Process?" prompt appears.
    4. If you are prompted to Reboot during the cleanup, select Yes
    5. OTC should delete itself once it finishes, if not delete it yourself.

    ===============================

    Clean out your temporary internet files and temp files.

    Download TFC by OldTimer to your desktop.

    Double-click TFC.exe to run it.

    Note: If you are running on Vista, right-click on the file and choose Run As Administrator

    TFC will close all programs when run, so make sure you have saved all your work before you begin.

    * Click the Start button to begin the cleaning process.
    * Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
    * Please let TFC run uninterrupted until it is finished.

    Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.

    ================================

    Looking over your log it seems you don't have any evidence of a third party firewall.

    Firewalls protect against hackers and malicious intruders. You need to download a free firewall from one of these reliable vendors.

    Remember only install ONE firewall

    1) Comodo Personal Firewall (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" and uncheck any HopSurf and/or Ask.com options if you choose this one)
    2) Online Armor
    3) Agnitum Outpost
    4) PC Tools Firewall Plus

    If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.

    =================================

    Use the Secunia Software Inspector to check for out of date software.

    •Click Start Now

    •Check the box next to Enable thorough system inspection.

    •Click Start

    •Allow the scan to finish and scroll down to see if any updates are needed.
    •Update anything listed.
    .
    ----------

    Go to Microsoft Windows Update and get all critical updates.

    ----------

    I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

    SpywareBlaster- Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
    * Using SpywareBlaster to protect your computer from Spyware and Malware
    * If you don't know what ActiveX controls are, see here

    Protect yourself against spyware using the Immunize feature in Spybot - Search & Destroy. Guide: Use Spybot's Immunize Feature to prevent spyware infection in real-time. Note: To ensure you have the latest Immunizations always update Spybot - Search & Destroy before Immunizing. Spybot - Search & Destroy FAQ

    Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

    Also see Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
    Safe Surfing!
    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender