command prompt

[ttruitt40]

When I try to open my command prompt, nothing happens. 

[Salmon Trout]

You're going to have a long wait for help if that's all you're going to tell us.

[ttruitt40]

I have windows xp.  I had a problem with a program I downloaded. I called tech support for help.  He asked me to open command prompt.  When I click on it nothing happens. 

[Salmon Trout]

When I click on it nothing happens. 

When you click on what exactly?

[ttruitt40]

start>run>cmd or icon in accessories

[Salmon Trout]

Command prompt could be disabled for your user account.

[Carbon Dudeoxide]

I had a problem with a program I downloaded.

I think we need to go back to the beginning of the story...

[Salmon Trout]

I think we need to go back to the beginning of the story...

Judging by the amount of information being made available, that could be a long process.

[ttruitt40]

Ok.  I had to download a program from the internet for school.  It wouldn't work so I called tech support.  He told me to open cmd prompt to get some info for him.  But I guess that is irrelevant.  When I tried to open cmd prompt nothing happened. 

[Salmon Trout]

Is this a computer in school or one that you use at home?

[ttruitt40]

home computer

[Salmon Trout]

I had to download a program from the internet for school.

What is it called and where did you download it from?

[ttruitt40]

www.practiceone.com.  I dont know if I have ever tried the cmd prompt on this computer. It may not have ever worked.

[Salmon Trout]

What happens if you go to the run box and type c:\windows\system32\cmd.exe   ?

[ttruitt40]

nothing happens