Author Topic: command prompt (Read 8128 times)

ttruitt40 · « **on:** June 13, 2010, 01:06:33 AM »

When I try to open my command prompt, nothing happens.

Salmon Trout · « **Reply #1 on:** June 13, 2010, 01:07:23 AM »

You're going to have a long wait for help if that's all you're going to tell us.

ttruitt40 · « **Reply #2 on:** June 13, 2010, 01:33:10 AM »

I have windows xp. I had a problem with a program I downloaded. I called tech support for help. He asked me to open command prompt. When I click on it nothing happens.

Salmon Trout · « **Reply #3 on:** June 13, 2010, 01:42:05 AM »

Quote from: ttruitt40

When I click on it nothing happens.

When you click on what exactly?

ttruitt40 · « **Reply #4 on:** June 13, 2010, 01:48:54 AM »

start>run>cmd or icon in accessories

Salmon Trout · « **Reply #5 on:** June 13, 2010, 02:05:03 AM »

Command prompt could be disabled for your user account.

Carbon Dudeoxide · « **Reply #6 on:** June 13, 2010, 03:23:06 AM »

Quote from: ttruitt40 on June 13, 2010, 01:33:10 AM

I had a problem with a program I downloaded.

I think we need to go back to the beginning of the story...

Salmon Trout · « **Reply #7 on:** June 13, 2010, 03:52:44 AM »

Quote from: Carbon Dudeoxide on June 13, 2010, 03:23:06 AM

I think we need to go back to the beginning of the story...

Judging by the amount of information being made available, that could be a long process.

ttruitt40 · « **Reply #8 on:** June 13, 2010, 04:19:28 AM »

Ok. I had to download a program from the internet for school. It wouldn't work so I called tech support. He told me to open cmd prompt to get some info for him. But I guess that is irrelevant. When I tried to open cmd prompt nothing happened.

Salmon Trout · « **Reply #9 on:** June 13, 2010, 04:24:15 AM »

Is this a computer in school or one that you use at home?

ttruitt40 · « **Reply #10 on:** June 13, 2010, 04:24:48 AM »

home computer

Salmon Trout · « **Reply #11 on:** June 13, 2010, 04:26:44 AM »

Quote

I had to download a program from the internet for school.

What is it called and where did you download it from?

ttruitt40 · « **Reply #12 on:** June 13, 2010, 04:33:47 AM »

www.practiceone.com. I dont know if I have ever tried the cmd prompt on this computer. It may not have ever worked.

Salmon Trout · « **Reply #13 on:** June 13, 2010, 04:36:55 AM »

What happens if you go to the run box and type c:\windows\system32\cmd.exe ?

ttruitt40 · « **Reply #14 on:** June 13, 2010, 04:38:29 AM »

nothing happens

Metal Messiah · « **Reply #15 on:** June 13, 2010, 04:45:28 AM »

If you go to start > run > and type in explorer.exe

then navigate to the path that salmon has provided please... c:\windows\system32\cmd.exe. don't click on anything in there but could you just check that the cmd.exe is in there please.

ttruitt40 · « **Reply #16 on:** June 13, 2010, 04:53:05 AM »

I see an icon that says cmd.

Carbon Dudeoxide · « **Reply #17 on:** June 13, 2010, 04:56:09 AM »

Right Click it and press Open.

Now go to Task Manager (CTLR + ALT + Delete).

Do you see CMD.exe in the processes list?

ttruitt40 · « **Reply #18 on:** June 13, 2010, 04:58:37 AM »

no it's not there

Metal Messiah · « **Reply #19 on:** June 13, 2010, 05:02:40 AM »

Does your parents use the same computer as yourself?

If so right click on the cmd.exe (in c:\windows\system32) and "run as" so you can run as an administrator, you may need the parent that has setup the computer to put in their details as they will be classed as the administrator.

If this is or isn't the case can you let us know please and we'll try and find another solution for you.

Thanks,
MM

ttruitt40 · « **Reply #20 on:** June 13, 2010, 05:10:49 AM »

I am the parent and administrator. I am in college. Almost finished.

Metal Messiah · « **Reply #21 on:** June 13, 2010, 05:15:38 AM »

Quote from: ttruitt40 on June 13, 2010, 05:10:49 AM

I am the parent and administrator. I am in college. Almost finished.

Sorry it's just this post earlier made me think you were a kid

Sorry

Do you have a partner that uses the computer or are you the one that set up the computer after purchase?

Thanks!

Carbon Dudeoxide · « **Reply #22 on:** June 13, 2010, 05:22:08 AM »

And on another note, what exactly is the problem you're having with the software? What was the technician trying to find out?

Perhaps we can help you get the information another way.

Salmon Trout · « **Reply #23 on:** June 13, 2010, 05:26:22 AM »

Maybe "hide system files" is checked in Folder Options. Or quite possibly there is a virus infection. Regarding the "school" thing, it is quite common for Americans to refer to college or university as "school". This can confuse people in other English language speaking countries where "school" is for kids between 5 and 18 years old

Metal Messiah · « **Reply #24 on:** June 13, 2010, 05:32:51 AM »

To check if you are a computer administrator please follow the instruction below.

Start > control panel > user accounts >

When this box comes up click on "Change an account"

You should then see your account name. Can you tell us what it says under your account name please?

I agree with Carbon Dudeoxide also.

Thanks,
MM

ttruitt40 · « **Reply #25 on:** June 13, 2010, 05:38:10 AM »

It says owner/ computer administrator

ttruitt40 · « **Reply #26 on:** June 13, 2010, 05:53:05 AM »

You are not going to believe this!! I added .exe after cmd and it worked!!! Thanks for your help.

Metal Messiah · « **Reply #27 on:** June 13, 2010, 06:00:11 AM »

Well done!!!!

Good luck with the course, if you need any more help we're all here to assist!!

Take care!

MM

Salmon Trout · « **Reply #28 on:** June 13, 2010, 06:03:05 AM »

Quote from: ttruitt40 on June 13, 2010, 05:53:05 AM

You are not going to believe this!! I added .exe after cmd and it worked!!! Thanks for your help.

You should not need to do this, but if you're happy with things as they are, maybe it's better to leave it there.

Metal Messiah · « **Reply #29 on:** June 13, 2010, 06:09:17 AM »

I agree with Salmon, however if you're happy with that then that's fine, however I'd still scan your registry though!

Thanks,
MM

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Author Topic: command prompt (Read 8128 times)

ttruitt40

Salmon Trout

ttruitt40

Salmon Trout

ttruitt40

Salmon Trout

Carbon Dudeoxide

Salmon Trout

ttruitt40

Salmon Trout

ttruitt40

Salmon Trout

ttruitt40

Salmon Trout

ttruitt40

Metal Messiah

ttruitt40

Carbon Dudeoxide

ttruitt40

Metal Messiah

ttruitt40

Metal Messiah

Carbon Dudeoxide

Salmon Trout

Metal Messiah

ttruitt40

ttruitt40

Metal Messiah

Salmon Trout

Metal Messiah