command prompt

[Metal Messiah]

If you go to start > run > and type in explorer.exe

then navigate to the path that salmon has provided please... c:\windows\system32\cmd.exe.  don't click on anything in there but could you just check that the cmd.exe is in there please.

[ttruitt40]

I see an icon that says cmd.

[Carbon Dudeoxide]

Right Click it and press Open.

Now go to Task Manager (CTLR + ALT + Delete).

Do you see CMD.exe in the processes list?

[ttruitt40]

no it's not there

[Metal Messiah]

Does your parents use the same computer as yourself?

If so right click on the cmd.exe (in c:\windows\system32) and "run as" so you can run as an administrator, you may need the parent that has setup the computer to put in their details as they will be classed as the administrator.

If this is or isn't the case can you let us know please and we'll try and find another solution for you.

Thanks,
MM

[ttruitt40]

I am the parent and administrator.  I am in college. Almost finished.

[Metal Messiah]

I am the parent and administrator.  I am in college. Almost finished.

Sorry it's just this post earlier made me think you were a kid   Sorry

Do you have a partner that uses the computer or are you the one that set up the computer after purchase?

Thanks!

[Carbon Dudeoxide]

And on another note, what exactly is the problem you're having with the software? What was the technician trying to find out?

Perhaps we can help you get the information another way.

[Salmon Trout]

Maybe "hide system files" is checked in Folder Options. Or quite possibly there is a virus infection. Regarding the "school" thing, it is quite common for Americans to refer to college or university as "school". This can confuse people in other English language speaking countries where "school" is for kids between 5 and 18 years old

[Metal Messiah]

To check if you are a computer administrator please follow the instruction below.

Start > control panel > user accounts >

When this box comes up click on "Change an account"

You should then see your account name.  Can you tell us what it says under your account name please?

I agree with Carbon Dudeoxide also.

Thanks,
MM

[ttruitt40]

It says owner/ computer administrator

[ttruitt40]

You are not going to believe this!!  I added .exe after cmd and it worked!!!  Thanks for your help. 

[Metal Messiah]

Well done!!!! 

Good luck with the course, if you need any more help we're all here to assist!!

Take care!

MM

[Salmon Trout]

You are not going to believe this!!  I added .exe after cmd and it worked!!!  Thanks for your help. 

You should not need to do this, but if you're happy with things as they are, maybe it's better to leave it there.

[Metal Messiah]

I agree with Salmon, however if you're happy with that then that's fine, however I'd still scan your registry though!

Thanks,
MM