Generic Host Service for Win32 Process has encountered a problem and needs to cl

[dhuddle]

Yes, about 3 minutes after rebooting.

[Dr Jay]

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky and save it to your Desktop.

Note: please close all other applications running on your system.

Double click GetSystemInfo.exe to open it. It will display an agreement. Click on I Agree to continue.

Click the Settings button.



Set the slider to Maximum.



IMPORTANT! Then, click Customize - choose Driver / Ports tab and uncheck Scan Ports.




On the General tab, make sure all of the boxes are checked.




On the Misc tab, make sure all the checkboxes are checked.

Then, click OK on the windows that you launched.



Click Create Report to run it.


It will begin scanning.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop.

It should automatically upload it to http://www.getsysteminfo.com. If it does not, then please submit it manually by going to the site and doing the upload process.

It will redirect to a page, where it will provide a sharing URL for specialists. Copy and paste the url of the GSI Parser report in your next reply.

[dhuddle]

http://www.getsysteminfo.com/read.php?file=0c555fa3c4f6ef11ac88a38649de7cf8

[dhuddle]

BUMP

[Dr Jay]

Save these instructions so you can have access to them while in Safe Mode.

Please click here to download AVP Tool by Kaspersky.

• Save it to your desktop.
• Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
• Double click the setup file to run it.
• Click Next to continue.
• Accept the License agreement and click on next.
• It will, by default, install it to your desktop folder. Click Next.
• It will then open a box There will be a tab that says Automatic scan.
• Under Automatic scan make sure these are checked.

• Hidden Startup Objects
• System Memory
• Disk Boot Sectors.
• My Computer.
• Also any other drives (Removable that you may have)[/color]

Leave the rest of the settings as they appear as default.

• Then click on Scan at the to right hand Corner.
• It will automatically Neutralize any objects found.
• If some objects are left un-neutralized then click the button that says Neutralize all
• If it says it cannot be neutralized then choose the delete option when prompted.
• After that is done click on the reports button at the bottom and save it to file name it Kas.
• Save it somewhere convenient like your desktop and just post only the detected Virus\malware in the report it will be at the very top under Detected post those results in your next reply.
  
  Note: This tool will self uninstall when you close it so please save the log before closing it.

[dhuddle]

KAS Log:

Autoscan: completed 48 minutes ago   (events: 10, objects: 306523, time: 01:44:39)   
7/7/2010 6:20:04 PM   Task started         
7/7/2010 6:25:43 PM   Detected: Trojan-Downloader.Java.Agent.fl   C:\Documents and Settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\32\6b5e1ba0-478a2a2c/dev/s/AdgredY.class      
7/7/2010 6:27:34 PM   Deleted: Trojan-Downloader.Java.Agent.fl   C:\Documents and Settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\32\6b5e1ba0-478a2a2c/dev/s/AdgredY.class      
7/7/2010 6:27:34 PM   Detected: Trojan-Downloader.Java.Agent.fk   C:\Documents and Settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\32\6b5e1ba0-478a2a2c/dev/s/DyesyasZ.class      
7/7/2010 6:27:40 PM   Deleted: Trojan-Downloader.Java.Agent.fk   C:\Documents and Settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\32\6b5e1ba0-478a2a2c/dev/s/DyesyasZ.class      
7/7/2010 6:27:41 PM   Detected: Trojan-Downloader.Java.Agent.fj   C:\Documents and Settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\32\6b5e1ba0-478a2a2c/dev/s/LoaderX.class      
7/7/2010 6:27:47 PM   Deleted: Trojan-Downloader.Java.Agent.fj   C:\Documents and Settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\32\6b5e1ba0-478a2a2c/dev/s/LoaderX.class      
7/7/2010 6:56:17 PM   Detected: Trojan.Win32.VB.cd   C:\Shared\dvdxcopy.xpress.v2.0.1.incl.crack.zip/DVDXCopy_XPRESS_v_2.0.1_full_install.exe/system32.exe      
7/7/2010 6:57:23 PM   Deleted: Trojan.Win32.VB.cd   C:\Shared\dvdxcopy.xpress.v2.0.1.incl.crack.zip/DVDXCopy_XPRESS_v_2.0.1_full_install.exe      
7/7/2010 8:04:43 PM   Task completed         

[Dr Jay]

Please do a scan with Kaspersky Online Scanner

Click on the Accept button and install any components it needs.

• The program will install and then begin downloading the latest definition files.
• After the files have been downloaded on the left side of the page in the Scan section select My Computer.
  
• This will start the program and scan your system.
• The scan will take a while, so be patient and let it run.
• Once the scan is complete, click on View scan report
  
• Now, click on the Save Report as button.
  
• Save the file to your desktop.
• Copy and paste that information in your next post.

Note: If the scan freezes for more than 30 minutes, stop the scan, and report back to me.

[dhuddle]

KAS Log below, but be aware that these are NOT threats.  I have been using this particular IRC client for more than 5 years with absolutely NO issues.

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
 Wednesday, July 7, 2010
 Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
 Kaspersky Online Scanner version: 7.0.26.13
 Last database update: Wednesday, July 07, 2010 10:34:55
 Records in database: 4244864
--------------------------------------------------------------------------------

Scan settings:
   scan using the following database: extended
   Scan archives: yes
   Scan e-mail databases: yes

Scan area - My Computer:
   C:\
   D:\

Scan statistics:
   Objects scanned: 83110
   Threats found: 1
   Infected objects found: 3
   Suspicious objects found: 0
   Scan duration: 01:36:03


File name / Threat / Threats count
C:\BCver42\mirc32.exe   Infected: not-a-virus:Client-IRC.Win32.mIRC.582   1
C:\Documents and Settings\Dave\My Documents\BCver42.exe   Infected: not-a-virus:Client-IRC.Win32.mIRC.582   1
C:\Shared\BCver42.exe   Infected: not-a-virus:Client-IRC.Win32.mIRC.582   1

Selected area has been scanned.

[Dr Jay]

Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
  
• On the dialogue box that appears select Create a Restore Point
  
• Click NEXT
  
• Enter a name e.g. Clean
• Click CREATE

You now have a clean restore point, to get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  
• In the Drop down box that appears select your main drive e.g. C
• Click OK
  
• The System will do some calculation and the display a dialogue box with TABS
  
• Select the More Options Tab.
  
• At the bottom will be a system restore box with a CLEANUP button click this
  
• Accept the Warning and select OK again, the program will close and you are done
  

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:

• Save it to your Desktop.
  
• Double click OTC.exe.
  
• Click the CleanUp! button.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start
  button to begin the process. Depending on how often you clean temp
  files, execution time should be anywhere from a few seconds to a minute
  or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

==

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

[dhuddle]

SecurityCheck Log:

Results of screen317's Security Check version 0.99.4 
 Windows XP Service Pack 3 
 Internet Explorer 8 
``````````````````````````````
Antivirus/Firewall Check:
 ESET Online Scanner v3   
 McAfee SecurityCenter     
 Antivirus up to date! (On Access scanning disabled!)
```````````````````````````````
Anti-malware/Other Utilities Check:
 Malwarebytes' Anti-Malware   
 CCleaner (remove only)   
 Java(TM) 6 Update 20 
 Adobe Flash Player   
````````````````````````````````
Process Check: 
objlist.exe by Laurent
 McAfee VIRUSS~1 mcshield.exe 
````````````````````````````````
DNS Vulnerability Check:
 [color]nslookup.exe missing![/color]
 Unknown. This method cannot test your vulnerability to DNS cache poisoning.

``````````End of Log````````````

[Dr Jay]

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

AntiSpyware

• SpywareBlaster
  SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  
• Spybot - Search & Destroy.
  Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).
  

NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft.  To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

See this page for more info about malware and prevention.

[dhuddle]

I sincerely appreciate all the assistance, but I am still getting the same error.  In addition, I can no longer connect to my home network.

[Dr Jay]

Seems to no longer be related to malware.

Kindly post in this forum for help, now that the malware issue has cleared: http://www.computerhope.com/forum/index.php/board,50.0.html

[habdul007]

http://www.getsysteminfo.com/read.php?file=18c5b777d99f4c17b3203976f522f44d