Connected, but unable to access internet...?

[Carbon Dudeoxide]

Interesting....

http://en.wikipedia.org/wiki/BT_Home_Hub

Neve heard of such devices until now. Router combined with phone....



If you look here, is it e same problem you're having?

http://www.fmforums.co.uk/forums/index.php?showtopic=112966

[grandpa_simpson]

My intent on using a cable was to help determine whether there is a working Internet connection.  The other computer works with the cable so there is certainly Internet connectivity and the cable is not needed.  If the laptop is able to connect using a cable, we still have to get the wi-fi fixed. 

We've now determined that you are recieving an IP address from the router, but no Internet connectivity..

Restart the computer and tap F8 until you see "advanced boot options", select "safe mode with networking" and press enter.. When it boots up, try connecting to the Internet with wi-fi..

[Carbon Dudeoxide]

Did wifi adapters work in Safe Mode? I thougt they were disabled?

[grandpa_simpson]

yes, "safe mode with networking" loads the necessary drivers for networking..         Including wi-fi drivers


edit: safe mode with networking really doesn't fix anything either... even if it works, it only serves as a basic referrence as to what is wrong... (SOFTWARE)

Virus scans and a good software shake-down will need to be done

[JulieMills]

Restart the computer and tap F8 until you see "advanced boot options", select "safe mode with networking" and press enter.. When it boots up, try connecting to the Internet with wi-fi..

When you say restart the computer, I'm presuming you meant laptop (the one that I can't get connected?  I rebooted but the F8 function did nothing...?

[Allan]

can you ping?

[JulieMills]

can you ping?

I don't know how! I told you all, I'm totally out of my comfort zone here!

[JulieMills]

Virus scans and a good software shake-down will need to be done

My McAfee is disabled on the laptop too - so no virus scanning!

[JulieMills]

I don't know how! I told you all, I'm totally out of my comfort zone here!

No, I can't ping - saying ping request could find host.

[grandpa_simpson]

My McAfee is disabled on the laptop too - so no virus scanning!

When we get to that, we'll cross that bridge... no worry for now

I'm sure she can ping because she is getting valid ip address from the router... Wouldn't hurt to check though..

Try getting into Safe Mode with networking and ping from there...  Try again.. Restart and immediately tap F8 until you see alternate options... select safe mode with networking...     

[Allan]

Okay. First, I am not a fan of McAfee. But it's better than nothing and you should not be running your system without an active antivirus utility. Also, as CD suggested above please try a wired connection to your modem and let's make sure that works.

[grandpa_simpson]

No, I can't ping - saying ping request could find host.

guess I missed that....    It could be viruses or software

[Carbon Dudeoxide]

My advice for a first step; try wired.

[JulieMills]

@Grandpa Simpson - I'm in F8 - I was too slow last time...   - what now???!
I think your now all trying to tell me to plug in I will do it now!

[grandpa_simpson]

Well since your there, don't plug in, YET... Try connecting with wi-fi..   Make sure you select Safe Mode with Networking


I can feel it, this is going to be a six-pager