I think I have a virus

[SuperDave]

Any chance that it's overheating? You can download and install SpeedFan to check the temperatures. Did you check all the connections?

[indy777]

I got another log to post, hope this helps it took me hours to finally get it to run and transfered to a disk.




Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:16:14 PM, on 9/20/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18943)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\hp\support\hpsysdrv.exe
C:\hp\KBD\KbdStub.exe
C:\WINDOWS\RtHDVCpl.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe
C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe
C:\Program Files\Eraser\Eraser.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Webshots\3.1.5.7613\webshots.scr
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Internet Explorer\IELowutil.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://my.msn.com/?ppud=4
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: QFX Software KeyScrambler - {2B9F5787-88A5-4945-90E7-C4B18563BC5E} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: RoboForm - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [00PCTFW] "C:\Program Files\PC Tools Firewall Plus\FirewallGUI.exe" -s
O4 - HKCU\..\Run: [DW6] "C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe"
O4 - HKCU\..\Run: [Eraser] C:\Program Files\Eraser\Eraser.exe -hide
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\3.1.5.7613\Launcher.exe
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: (no name) - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
O9 - Extra 'Tools' menuitem: &KeyScrambler Options - {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - C:\Program Files\KeyScrambler\KeyScramblerIE.dll
O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O16 - DPF: Garmin Communicator Plug-In - https://my.garmin.com/static/m/cab/2.6.4/GarminAxControl.CAB
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
O16 - DPF: {A8739816-022C-11D6-A85D-00C04F9AEAFB} (Web Camera Server Control) - http://blueskies.getmyip.com:200/wg_webeye.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - AppInit_DLLs: C:\WINDOWS\System32\avgrsstx.dll C:\WINDOWS\System32\avgrsstx.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: AG Core Services (AGCoreService) - AG Interactive - C:\Program Files\AGI\core\3.1\AGCoreService.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: PC Tools Firewall Plus (PCToolsFirewallPlus) - PC Tools - C:\Program Files\PC Tools Firewall Plus\FWService.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9740 bytes

[indy777]

I have checked all connections but you'll have to help me out with the Speedfan thing. Don't know what that is.

[indy777]

I can't run any anti virus software, Superantivirus, AVG, Malwarebytes, would that have anything to do with overheating problems? Just wondering.

[SuperDave]

You can download and install by going to this link. It will tell you the temperatures inside your computer.

I can't run any anti virus software, Superantivirus, AVG, Malwarebytes, would that have anything to do with overheating problems? Just wondering.

We will investigate that as soon as we find out why your computer is freezing during the scans. It could be software, hardware or malware problems. We have to use the method of elimination.

[indy777]

Thank you very much for your reply. I hate to tell you this because you warned me, but I used a memory stick to transfer files from my laptop to the infected computer to get logs to post. So guess what, now my laptop is infected. Should have listened to you but hindsite is 20/20. Tonight I went to Sam's club and bought a new computer so I can try to resolve the problems with mine. This was under the condition that my wife gets my old one if I ever get it going again so I better get to work.
I will be waiting for our next move. Thanks for your help so far.

[SuperDave]

You can start a new thread for your laptop. As for your present computer, I'm waiting for you to get Speedfan running to see if it's overheating.
Can you tell me how much RAM you're running (Right-click My Computer and select Properties.)  and also how much free space you have on your harddrive?( Double-click My Computer, Right-click the C: drive and select Properties. You can also do a "disk cleanup" while you're there.)

[indy777]

 I have Speedfan downloaded. How do I get a log or do you want me to record temps and send to you? This computer will only run 2 to 5 mins when I can finally get it booted up so I have to work fast to get the info I need.
The screen freezes or shut down the display at that time.
I have 4 GB memory and 187 GB free on hard drive.

[SuperDave]

Just give me the temp. readings

Check Hard Disk For Errors:

Press Start->Run, then copy/paste the following command into the box and press OK:

cmd /c chkdsk c: |find /v "percent" >> "%userprofile%\desktop\checkhd.txt"

A blank command window will open on your desktop, then close in a few minutes. This is normal.
A file icon named checkhd.txt should appear on your Desktop. Please post the contents of this file.

[indy777]

There is no start run in Vista that I can see, where should I put that?

Speedfan temps
GPU 0 c
Temp 1: 36c
  "      2: 128c
  "      3: 18 c
 Fan #1 1618 RPM

[indy777]

I found the run command in accessories and ran the command. Window pops up for about 2 seconds and leaves the text on my desktop telling me I don't have sufficient authority to run this command or something like that and then it shuts down. I have tried it in Safe Mode and Normal mode several times.

[BC_Programmer]

I found the run command in accessories and ran the command. Window pops up for about 2 seconds and leaves the text on my desktop telling me I don't have sufficient authority to run this command or something like that and then it shuts down. I have tried it in Safe Mode and Normal mode several times.

1) Open the start menu, and type "cmd" in the search box.

One of the items listed should be "cmd.exe". Right-Click this and select "run as administrator". (optionally, you could also right-click the "Command Prompt" item in Accessories and choose "run as administrator")

When the Command Prompt appears, type the command SuperDave instructed:

Code: [Select]

cmd /c chkdsk c: |find /v "percent" >> "%userprofile%\desktop\checkhd.txt"

And continue with his instructions to post the resulting file.

[indy777]

I can't get it to run as soon as I try to run as administrator the computer locks up. Tried it 4 times.

[SuperDave]

Dealio Toolbar is malware. Please uninstall it. Also, SGPSA and SelectRebates should be removed for the same reasons.

I strongly recommend that you remove Ask from your computer because it;

•Promotes its toolbars on sites targeted to kids.

•Promotes its toolbars through ads that appear to be part of other companies' sites.

•Promotes its toolbars through other companies' spyware.

•Installs without any disclosure whatsoever and without any consent whatsoever.

•Solicits installations via "deceptive door openers" that do not accurately describe the offer; failing to affirmatively show a license agreement; linking to a EULA via an off-screen link.

•Makes confusing changes to users' browsers -- increasing Ask's revenues while taking users to pages they didn't intend to visit.

See Here for more info.

If you choose to follow my recommendation then please go to Start > Control Panel > Add/Remove Programs and remove the following programs if present.

•AskBarDis or anything related to Ask

Then please find and delete this folder in bold (if present):
C:\Program Files\AskBarDis. or anything related to Ask.
*************************************
My.Freeze.com Toolbar: a Softomate Toolbar variant - Softomate customizes toolbars to customers needs. The dll files for their toolbars contain some spyware/adware functionality, although not all of the toolbars use this. Some of the toolbars are fine to have, so every case is different. Your choice to keep it or not.
Also, MyWebSearch:  A Conduit "Community Toolbar" - modifies the default IE URL search hook. Conduit toolbars are reputed to have a certain trackware functionality.
And Zynga: A Conduit "Community Toolbar" - modifies the default IE URL search hook. Conduit toolbars are reputed to have a certain trackware functionality.
And Free_Radio_TV for the same reasons as above.
And Downloaded Program Files: Pugi/Softomate toolbar variant. Occasionally a Softomate toolbar will be installed by a legitimate application, but most often they're installed by various non-legitimate means and in such a case they're obviously parasites. If in any doubt, remove!
**********************************************
You have Viewpoint installed.

Viewpoint Media Player/Manager/Toolbar is considered as Foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad".

More information:

* ViewMgr.exe - Useless
* Viewpoint to Plunge Into Adware

It is suggested to remove the program now. Go to Start > Control Panel > Add/Remove Programs - (Vista & Win7 is Programs and Features) and remove the following programs if present.

* Viewpoint
* Viewpoint Manager
* Viewpoint Media Player
* Viewpoint Toolbar
* Viewpoint Experience Technology
**************************************

* Open OTL
* Copy and Paste the following text in the codebox into the Custom Scans/Fixes window.

Code: [Select]

:OTL
IE - HKCU\..\URLSearchHook: {91C18ED5-5E1C-4AE5-A148-A861DE8C8E16} - Reg Error: Key error. File not found
IE - HKCU\..\URLSearchHook: {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Dealio Toolbar\SearchSettings.dll (Spigot, Inc.)
FF - HKLM\software\mozilla\Firefox\Extensions\\[email protected]: C:\Program Files\MyWebSearch\bar\firefox\
O2 - BHO: (Dealio Toolbar) - {01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} - C:\Program Files\Dealio Toolbar\DealioToolbarIE.dll (Spigot, Inc.)
O2 - BHO: (no name) - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Dealio Toolbar\SearchSettings.dll (Spigot, Inc.)
O3 - HKLM\..\Toolbar: (no name) -  - No CLSID value found.
O3 - HKLM\..\Toolbar: (Dealio Toolbar) - {01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} - C:\Program Files\Dealio Toolbar\DealioToolbarIE.dll (Spigot, Inc.)
O3 - HKLM\..\Toolbar: (ShopAtHome Toolbar) - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll File not found
O3 - HKCU\..\Toolbar\WebBrowser: (ShopAtHome Toolbar) - {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll File not found
O4 - HKLM..\Run: [FBSSA] C:\Program Files\SGPSA\ie3sh.exe ()
O4 - HKLM..\Run: [SearchSettings] C:\Program Files\Dealio Toolbar\SearchSettings.exe (Spigot, Inc.)
O4 - HKCU..\Run: [fajkmgwe] C:\Users\Macey\AppData\Local\pdjgryxrc\eswpalotssd.exe File not found
O4 - HKCU..\Run: [M5T8QL3YW3] C:\Users\Macey\AppData\Local\Temp\Zlk.exe File not found
O4 - HKCU..\Run: [QZAIB7KITK] C:\Users\Macey\AppData\Local\Temp\Zlj.exe File not found
O4 - HKCU..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe File not found
O4 - HKCU..\Run: [xvysnstx] C:\Users\Macey\AppData\Local\msxpxxyml\vhmovrntssd.exe File not found
O15 - HKCU\..Trusted Domains: aol.com ([objects] * is out of zone range -  5)

:Files
C:\Windows\MEMORY.DMP

:COMMANDS
[resethosts]
[purity]
[clearrestorepoints]
[emptytemp]
[start explorer]

* Click Run Fix
* OTLI2 may ask to reboot the machine. Please do so if asked.
* Click OK
* A report will open. Copy and Paste that report in your next reply.
******************************************
Download WhoCrashed from here
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it  say Yes

WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
*************************************

Open the Start Menu.

2. Click on the Computer button.

3. Right click on your hard drive and click on Properties.

4. Click on the Tools tab.

5. Click on Check Now under the Error checking section. (See circled in red below)



. Click on Continue in the UAC prompt.

7. Make sure both options are checked. (See screenshot below)
NOTE: The Automatically fix file system errors box will be checked by default.

8. Click on the Start button.



9. You will get a pop-up window saying, "Windows can't check this disk while it's use". (See screenshot below)

10. Click on the Schedule disk check button for chkdsk to run the next time you restart your computer.



11. Restart your computer.

[indy777]

I am not that familiar with the abbreviation OTL. Looked it up in the dictionary part of this site and got :OTL
1.Short for Office of Technology Licensing, OTL is a University office that deals with technology patents, copyrights, royalties, commercial potential, and license agreements.
2.A file extension.
  I am sure this is not what your referring to but remember your dealing with a rookie. Also the programs that you referred to that need deleting I can not find in programs installed.