BSOD

[JagX22]

Hi,

I got a BSOD on my laptop.  I ran buescreenviewer and found out there are 3 potential causes. The laptop is a Dell Studio XPS and isn't even a year old.

usbvideo.sys
ntoskrnl.exe

the other, which i can't remember at the moment, only came up one time.  The two listed above are the main culprits.  Does anyone have any suggestions on what I should do with these files so I no longer get a blue screen?

Any help is greatly appreciated.

Thank You

[Allan]

1) If you only got the blue screen once I wouldn't worry about it.
2) Do you know the exact blue screen error? If not, go to System Properties - Advanced - Startup & Recovery Settings and uncheck "automatically restart" and then reboot. If you do get another blue screen, it should remain up so you can copy the error message.

[JagX22]

The error is: 0x1000007e System Thread Exception Not Handled

Says it's usbvideo.sys that's causing it.

That's the most common one, however one time I got one that said Driver Power State Failure (0x0000009f), but that only happened once.  That was cause by ntoskrnl.exe.

[Allan]

usbvideo.sys is a system file - it cannot cause problems on its own. What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, etc)?

[Broni]

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[JagX22]

I am at school at the moment, I don't have the system with me.  Thank you for your help.  Before I do as you said, I want to let you know that I did an sfc/ scannow and a few other minor things, like chkdsk to see if those would resolve the issue.  The system has been running fine for about 1 week now, so I figure I should give it a month before it can be determined whether or not it has been fixed.  I will let you know. Thank You.

I will post the log if I get another BSOD anytime soon, which is still highly possible.

[Broni]

OK