another Windows 7/NVidia problem

[sanatana]

Hi Everyone:

Yesterday I installed Windows 7 onto an HP Pavillion 9700 laptop which has an NVidia GForce on the motherboard.

When I plug the HDMI cable from the TV to the PC, there's just a black screen w/HDMI2 showing in the upper left corner. In Vista, everything was A-OK.
The computer doesn't recognize the NVidia as such and simply refers to it as Standard VGA Graphics Adapter.
Windows says that there is not update for this driver and the NVidia Control Panel "does not exist".

Connect to an External Display does not recognize the TV. Can't add another monitor.

I've seen some discussion of what sounds like a similar problem here, but haven't yet found a solution that works for me.

Any help would be greatly appreciated

Roy

[johngetter]

Hello

Are you sure there is no graphic driver updates?
Check Windows Update as there would be graphic driver updates if needed.

Also may I ask what Nvidia Graphics card it is?

And does your windows 7 have aero effects when you installed it? Did you do a clean install for upgrade?

Thanks,
                     john

[sanatana]

Hi John:

Yes, had Update taka look; nada.

I think the card's a 9500M; does that make sense?

Did a clean install; have enabled/disabled Aero. Same same

Roy

[patio]

Never rely on Windows update in any form for correct Drivers...
Travel to the manuf. site and grab the correct ones.

[sanatana]

took your advice, patio. have d/l'd the driver. Will install later and report back

thx

[johngetter]

Roy

This is the only place where I could look up drivers for that system.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3636841#N481

John  (not my real name  )

[johngetter]

Never rely on Windows update in any form for correct Drivers...
Travel to the manuf. site and grab the correct ones.

Whats the point of windows update then? Explain that hotstuff

[patio]

Don't call me hotstuff...

You haven't earned the right...

[sanatana]

Roy

This is the only place where I could look up drivers for that system.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3636841#N481

John  (not my real name  )

Hi John  (not my real name  )

The problem I experienced with that link is that they would not make Windows 7 drivers available for my laptop.

R

[sanatana]

Never rely on Windows update in any form for correct Drivers...
Travel to the manuf. site and grab the correct ones.

Patio:

Here's the latest.................the install locks up and never reaches completion. However, the Device Manager now shows the NVidia GeForce 8600 as the driver. BUT........................

Properties returns the following: "Windows has stopped this device because it has reported problems. (Code 43)"

HDMI is plugged in; unit has been rebooted. Still no recognition of external TV. My sense is that the install has not occurred because 1] rightclicking the desktop does not yield NVidia Control Panel (unless its not viable w/W7) and 2] the release date of the updated driver is later than the date shown in the existing driver's Properties.

Your thoughts?

Roy

[jason2074]

While waiting for other possible solution, you may want to look on win 7 forums on some code 43 issues
http://www.sevenforums.com/graphic-cards/1682-geforce-6200-code-43-a-3.html
 
* Do not use the recommended fix found on this site

[BC_Programmer]

Whats the point of windows update then? Explain that hotstuff

Updating windows.

Not drivers. the driver updates exposed by windows update essentially update the generic, one-shot backup drivers that come with windows. They will be by definition at least a few months older then the ones available from the manufacturer.

Also, every time I "updated" a driver through windows update I have lost functionality or the device stopped working altogether. This happened on three separate occasions where the device was working perfectly fine before "updating" it's drivers.

[sanatana]

Here's the latest:

1. Spoke w/HP. Apparently, there is no W7 update for the driver. According to them, the driver should be OK.
2. There is a Rev A to the original driver. It downloaded it but it won't install.

When I had problems with the driver a year ago, I took the unit to HP where they played around with it for a while and finally got it to work after a Vista re-install. What I only came to realize later on was that the reinstall was 32 bit, whereas it was 64 bit from the factory.

This leads me to speculate that if I was running 32 bit W7 instead of 64, that the problem might be resolved.

Does that make any sense?

[johngetter]

Updating windows.

Not drivers. the driver updates exposed by windows update essentially update the generic, one-shot backup drivers that come with windows. They will be by definition at least a few months older then the ones available from the manufacturer.

Also, every time I "updated" a driver through windows update I have lost functionality or the device stopped working altogether. This happened on three separate occasions where the device was working perfectly fine before "updating" it's drivers.

Oh ok. Well seems like you all have problems with that but i have never had issues.

Thanks BC 

Ok then patio when do I earn the right? 

[JJ 3000]

If you are running a 64 bit operating system then you will need a 64 bit driver.

[sanatana]

If you are running a 64 bit operating system then you will need a 64 bit driver.

The driver ran 64 bit for a year. Can't it run both?

[JJ 3000]

No.

[sanatana]

The only conclusion I'm left with is that HP installed a 32 bit driver + 32 Vista during the repair.

So I must run 32 bit Win7, yes?

[JJ 3000]

Yes, if you want to use a 32 bit driver you will need to have a 32 bit operating system. HP has 64 bit drivers for vista. You can try them with windows 7 64 bit. They might work.

[sanatana]

Yes, if you want to use a 32 bit driver you will need to have a 32 bit operating system. HP has 64 bit drivers for vista. You can try them with windows 7 64 bit. They might work.

Nvidia claims that the driver I downloaded yesterday (which failed to install) runs both Vista + Win7 in 64 bit.

Running out of hairs to pull................................... ..

[JJ 3000]

Did you try the drivers that I linked you to?

[sanatana]

Did you try the drivers that I linked you to?

Here's the plan, Expert.

Download new driver
uninstall old driver
install new driver
cross fingers

that about right?

[JJ 3000]

Yep.

[sanatana]

Well, the news is not good.

The driver from Nvidia would not install. I've installed what HP claims to be the 64 bit driver that should have been there in the first place. But the existing conditions previously described are all still there.

UGH!

[JJ 3000]

Do you get an error message when trying to install?
It's looking like you might have to go back to Vista.

[BC_Programmer]

This is a laptop. The driver from nVidia should not be used- the one from the laptop manufacturer should. (Yes you've tried them, but the Nvidia reference drivers are simply not going to work regardless of wether they are a last resort or not)

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2100&lc=en&cc=ca&dlc=en&sw_lang=&product=3653568#N614

Note that you would need to select Windows Vista 64-bit if you are using Windows 7 64-bit. While you are there you should also get the chipset drivers; you may need to install the chipset drivers before the graphics driver installer will recognize the hardware.

Basically, your problem is two-fold: first it seems like you did a clean install (or more precisely, you had to as a result of having Vista 32-bit originally) because of this, none of the old drivers could be used (both because you did a clean install and they were the wrong kind anyway (32-bit)). As a result, all of the devices on your computer are now, at best, using the generic drivers that windows provides. This is why your graphics adapter is not working; while win7 includes a generic NVidia reference driver that version does not usually work on Mobile implementations.

The 64-bit Vista driver should install and work with 64-bit Windows 7; my Toshiba is using the Vista x64 version of it's graphics driver and it's running win7 x64.

Do you get error messages when you attempt to install the Vista x64 graphics driver from the HP support site?

[sanatana]

This is a laptop. The driver from nVidia should not be used- the one from the laptop manufacturer should. (Yes you've tried them, but the Nvidia reference drivers are simply not going to work regardless of wether they are a last resort or not)

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2100&lc=en&cc=ca&dlc=en&sw_lang=&product=3653568#N614

Note that you would need to select Windows Vista 64-bit if you are using Windows 7 64-bit. While you are there you should also get the chipset drivers; you may need to install the chipset drivers before the graphics driver installer will recognize the hardware.

Basically, your problem is two-fold: first it seems like you did a clean install (or more precisely, you had to as a result of having Vista 32-bit originally) because of this, none of the old drivers could be used (both because you did a clean install and they were the wrong kind anyway (32-bit)). As a result, all of the devices on your computer are now, at best, using the generic drivers that windows provides. This is why your graphics adapter is not working; while win7 includes a generic NVidia reference driver that version does not usually work on Mobile implementations.

The 64-bit Vista driver should install and work with 64-bit Windows 7; my Toshiba is using the Vista x64 version of it's graphics driver and it's running win7 x64.

Do you get error messages when you attempt to install the Vista x64 graphics driver from the HP support site?

I've downloaded the chipset but I want to be clear b4 moving ahead. Must I uninstall the graphics driver from HP first or is it OK to go ahead and install the chipset now?

BTW - thanks for getting involved

[BC_Programmer]

I thought the HP driver didn't work, and you had the same symptoms, by which I assumed also that one of those symptoms was the graphcis adapter being listed as a "Standard VGA" or something similar; if that's the case, then you technically haven't even installed the driver. (or more precisely, it never installed properly)

In any case, I'd uninstall it.

[johngetter]

If all your wanting to do is hook up your laptop to your TV then its a lame excuse to downgrade to vista...
Ive NEVER heard the term of downgrading to vista. It makes me laugh. 

But here is possible information I found. May not Help
(just to let you know)

Generally the problem is caused by one of a couple of things - the computer doesn't detect the display due to the TV not being set to the input and being detectable (ie no signal on the HDMI port when that input isn't selected), or the graphics card isn't putting out a signal so your TV doesn't know that the card is there.
In windows 7 you can sometimes force detection of the display to get it so that the graphics card by right clicking the desktop > screen resolution then select the port from display list and then under the multiple displays list select try to connect anyway. '

 

[sanatana]

I thought the HP driver didn't work, and you had the same symptoms, by which I assumed also that one of those symptoms was the graphcis adapter being listed as a "Standard VGA" or something similar; if that's the case, then you technically haven't even installed the driver. (or more precisely, it never installed properly)

In any case, I'd uninstall it.

Uninstall VGA
Win7 prompts for restart
upon restart, Win7 auto-installs VGA again

I've played with this a dozen times. have succeeded in getting the chipset installed, but can't get the HP-Vista 64 driver done

[BC_Programmer]

you don't uninstall the "Standard VGA". having "Standard VGA" basically means "no driver installed" and it's using a fallback driver just so you can see anything.

[sanatana]

you don't uninstall the "Standard VGA". having "Standard VGA" basically means "no driver installed" and it's using a fallback driver just so you can see anything.

yes, I'm clear on that. It's possible that I misunderstood your instructions yesterday when you told me to uninstall the driver before adding the chipset and the new HP driver.

Regardless, the HP driver refuses to install.

[JJ 3000]

What happens when you try to install it? Do you get an error message?

[sanatana]

What happens when you try to install it? Do you get an error message?

no error message, but there is no Windows message of a successful install. Whether or not I restart makes no difference.

[JJ 3000]

Did you install the chipset driver?

[sanatana]

yes

[JJ 3000]

Just to make sure we're doing this right, this is your chipset driver:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-52653-1&lc=en&dlc=en&cc=us&os=2100&product=3636841&sw_lang=

Click on that link and choose download then save it. Once you've got it saved on your computer double click on it to run it. You will need to restart the computer after you've installed the driver.

This is your video driver:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-70238-2&lc=en&dlc=en&cc=us&os=2100&product=3636841&sw_lang=

Click on that link and choose download then save it. Once you've got it saved on your computer double click on it to run it. You will need to restart the computer after you've installed the driver.

If that doesn't work, then i don't know what could be wrong. Maybe someone else here will have some ideas.

[sanatana]

thanx for hanging in there w/me.

will d/l and report back in a few hrs.

[sanatana]

Just to make sure we're doing this right, this is your chipset driver:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-52653-1&lc=en&dlc=en&cc=us&os=2100&product=3636841&sw_lang=

Click on that link and choose download then save it. Once you've got it saved on your computer double click on it to run it. You will need to restart the computer after you've installed the driver.

This is your video driver:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-70238-2&lc=en&dlc=en&cc=us&os=2100&product=3636841&sw_lang=

Click on that link and choose download then save it. Once you've got it saved on your computer double click on it to run it. You will need to restart the computer after you've installed the driver.

If that doesn't work, then i don't know what could be wrong. Maybe someone else here will have some ideas.

downloaded both: chipset install no problem
restart
VGA install returns error message IN A LANGUAGE OTHER THAN ENGLISH. *censored*?

[JJ 3000]

Try this one
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-59557-1&lc=en&dlc=en&cc=us&product=3636841&sw_lang=&os=2100

[sanatana]

Try this one
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-59557-1&lc=en&dlc=en&cc=us&product=3636841&sw_lang=&os=2100

Driver successfully installed but condition persists. Properties of driver returns "Windows has stopped this device because it has reported problems. (Code 43)" which is the same condition that hung us up two days ago.

[johngetter]

Driver successfully installed but condition persists. Properties of driver returns "Windows has stopped this device because it has reported problems. (Code 43)" which is the same condition that hung us up two days ago.

Wow dude pretty much tryed this.

Hey how old is this laptop of yours?

[BC_Programmer]

doesn't look like it has anything to do with windows 7; and is rather related to the failure of the on-board video due to excessive heat:

Most of these consist of an awful lot of heresay and mostly degrade into flames against HP. (And, oddly enough, Nvidia, even though they only made the GPUs that HP integrated into what it seems are agreed to be overall badly cooled laptops).

I imagine it could be driver related, since when windows tries to load the driver it basically fails and tells windows "I can't load, there's something wrong with the hardware" Which can of  course be caused by any number of things; for example, using the reference NVidia drivers with a laptop or integrated video, or the other way around. (usually those flat-out refuse to install, in this case your drivers ARE installing, they just refuse to load afterward).

http://h30434.www3.hp.com/t5/Display-and-video/hp-dv9500-screen-problem/m-p/220825/highlight/true

http://forums.nvidia.com/index.php?showtopic=96155

http://h30434.www3.hp.com/t5/Display-and-video/HP-Pavilion-dv9700-should-also-be-on-the-list-but-it-is-not-even/m-p/269521


If the laptop is still under warranty, I'd give HP a ring, this definitely isn't an unheard of issue.

Hey how old is this laptop of yours?

Look at his first post. it's about a year old.

[johngetter]

doesn't look like it has anything to do with windows 7; and is rather related to the failure of the on-board video due to excessive heat:

Most of these consist of an awful lot of heresay and mostly degrade into flames against HP. (And, oddly enough, Nvidia, even though they only made the GPUs that HP integrated into what it seems are agreed to be overall badly cooled laptops).

I imagine it could be driver related, since when windows tries to load the driver it basically fails and tells windows "I can't load, there's something wrong with the hardware" Which can of  course be caused by any number of things; for example, using the reference NVidia drivers with a laptop or integrated video, or the other way around. (usually those flat-out refuse to install, in this case your drivers ARE installing, they just refuse to load afterward).

http://h30434.www3.hp.com/t5/Display-and-video/hp-dv9500-screen-problem/m-p/220825/highlight/true

http://forums.nvidia.com/index.php?showtopic=96155

http://h30434.www3.hp.com/t5/Display-and-video/HP-Pavilion-dv9700-should-also-be-on-the-list-but-it-is-not-even/m-p/269521


If the laptop is still under warranty, I'd give HP a ring, this definitely isn't an unheard of issue.

Look at his first post. it's about a year old.

Im wondering when they made this model of laptop...not when he purchased it

[sanatana]

doesn't look like it has anything to do with windows 7; and is rather related to the failure of the on-board video due to excessive heat:

Most of these consist of an awful lot of heresay and mostly degrade into flames against HP. (And, oddly enough, Nvidia, even though they only made the GPUs that HP integrated into what it seems are agreed to be overall badly cooled laptops).

I imagine it could be driver related, since when windows tries to load the driver it basically fails and tells windows "I can't load, there's something wrong with the hardware" Which can of  course be caused by any number of things; for example, using the reference NVidia drivers with a laptop or integrated video, or the other way around. (usually those flat-out refuse to install, in this case your drivers ARE installing, they just refuse to load afterward).

http://h30434.www3.hp.com/t5/Display-and-video/hp-dv9500-screen-problem/m-p/220825/highlight/true

http://forums.nvidia.com/index.php?showtopic=96155

http://h30434.www3.hp.com/t5/Display-and-video/HP-Pavilion-dv9700-should-also-be-on-the-list-but-it-is-not-even/m-p/269521

Thanx; I looked at those URLs. They seem to confirm my hypothesis that a motherboard replacement is the only true solution to the problem. Otherwise, whenever I make significant system changes, I'm at risk of this happening a 3rd time.

However, when I look at the cost of having HP replace the MB vis-a-vis buying a new laptop, the latter wins out easily. A quality Core i3 w/ 4GB Ram + 512 VGA is $600. I'd be giving up the larger screen but my intention would be to hook up the new unit to a large external monitor anyway. So, it's ok.

Unless anyone else has an epiphany on this issue, I feeling pretty much done with it. I appreciate everyone's willingness to help.

R

[jason2074]

Have you checked your Device manager for the onboard display adapter status("working properly", without yellow/red marks?) and recognized regardless of the failed installing of drivers given on any link? You have no Nvidia Display Settings... To Force TV detection. Have you tried going to your Control Panel, Display Properties, Settings, Advanced, To check for tray icon for your onboard graphics adapter? It may be the missing Nvidia Control Panel your looking for...

[sanatana]

Have you checked your Device manager for the onboard display adapter status("working properly", without yellow/red marks?) and recognized regardless of the failed installing of drivers given on any link? You have no Nvidia Display Settings... To Force TV detection. Have you tried going to your Control Panel, Display Properties, Settings, Advanced, To check for tray icon for your onboard graphics adapter? It may be the missing Nvidia Control Panel your looking for...

I explained b4:  Nvidia VGA adaptor Properties reads "Windows has stopped this device because it has reported problems. (Code 43)" Are we talking about the same thing/

[tonyrobinson87]

As I have said, update your operating system, something else that I can offer is that the Acer Aspire series of laptops have gone very bad.

[patio]

As I have said, update your operating system, something else that I can offer is that the Acer Aspire series of laptops have gone very bad.

This is an unqualified generality and can be safely ignored...

[johngetter]

As I have said, update your operating system, something else that I can offer is that the Acer Aspire series of laptops have gone very bad.

What? I use an apspire laptop. its the best laptop Ive had for years.
not sure what your talking about.