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Author Topic: Windows 7 conflict with canon printer software  (Read 3137 times)

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pursuant

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    • OS: Windows 7
    Windows 7 conflict with canon printer software
    « on: November 01, 2010, 10:46:36 AM »
    I am running windows 7 home premium. I have a Canon MX860 printer and the software that came with for the pc interface is some how blocked. I contacted Canon and they had me set up another user account and the software worked fine. They suggested there is something in windows that is blocking it, perhaps something to do with permissions?
    Any help would be appreciated
    Thanks

    Allan

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    Re: Windows 7 conflict with canon printer software
    « Reply #1 on: November 01, 2010, 10:48:32 AM »
    Exactly what happens when you try to install it?

    Have you tried this:  right-click on the installer file and choose "run as administrator". Let's see if that works.

    pursuant

      Topic Starter


      Intermediate

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      • OS: Windows 7
      Re: Windows 7 conflict with canon printer software
      « Reply #2 on: November 01, 2010, 10:56:34 AM »
      It seems to install correctly, but when I run the program, I get a message saying "MP navigator has stopped working".

      Allan

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      Re: Windows 7 conflict with canon printer software
      « Reply #3 on: November 01, 2010, 11:07:54 AM »

      pursuant

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        Intermediate

        • Experience: Familiar
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        Re: Windows 7 conflict with canon printer software
        « Reply #4 on: November 01, 2010, 01:09:15 PM »
        Thanks, I followed the link and created a new account and transferred the files it suggested and the new profile did work with the Canon software but isn't it suppose to re create my desktop from the previous user account? In any case it didn't . So I am left with rebuilding it just to have this software work?

        Thanks again

        Allan

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        Re: Windows 7 conflict with canon printer software
        « Reply #5 on: November 01, 2010, 01:12:37 PM »
        There should be a folder named "desktop" - just copy it to the new account.

        pursuant

          Topic Starter


          Intermediate

          • Experience: Familiar
          • OS: Windows 7
          Re: Windows 7 conflict with canon printer software
          « Reply #6 on: November 01, 2010, 04:01:40 PM »
          thanks got it copied, so now its just a question of using that profile.