Received via PM from OP.
Im having a problem and he said to run a RAM Diagnostic, well to do that I have to burn an ISO to a CD and boot.
Yes.
Is there a specific type of CD like CD-RW that I need?
No. any kind of burnable Disc that works with your drive. There is no such thing as a CD-R "for music" that's just marketing bullcrap to try to charge more for them. All CD-Rs are functionally identical and will serve this purpose equally well.
Once I have the burnt disk in my drive, do I restart and it'll boot to that disk or what?
Yes. Worst case scenario you would have to change the boot order in the CMOS setup.
Im sorry if this really isn't your domain, but <*SNIP*>
It isn't
not my domain. I saw this thread and I've been following it, but I haven't posted anything because I would undoubtedly explain myself in circles (no offense). Luckily you managed to catch me in a good mood
, however, as a result of that (and attempting to prevent myself from having to explain a lot later on) this may be a bit long.
Basically, it boils down to this: you're having Blue screen issues, <or> possibly reboot issues without a BSOD (it's hard to tell)
After some guidance, you were able to provide some details; it's caused (at least in one case) by cmuda.sys, your Sound driver. If all the reports in BlueScreenView are the same driver, you can bet it's probably not memory.
So my problem is malware, thats why I keep restarting like this? I used malware bytes to remove it and it said it did. But is malware really the reason?
No. He never said that; when you mentioned that your AV scan found a threat, it means that yes, this
could be caused by malware, but there is no black and white answer to that. cmuda.sys for example could be infected. (and no, your installed AV saying it's clean doesn't mean it is; driver-based viruses can be particularly difficult to detect).
The steps and suggestions given are not all designed to help you solve your problem, most of them are just attempts to try to narrow down the cause and (earlier) get information about the computer. This is no different with the malware scan. The problem can be caused by malware. eliminating that as the cause leaves Memory, and software. Memory can be eliminated by performing a memory test, and software can be troubleshot by trying different drivers.
An an additional note: you keep refusing to perform some tasks (more specifically the recent suggestion to check your memory hardware) on the basis that you aren't familiar with computers. Nobody starts out familiar with computers. Often times they have to learn about stuff in exactly this fashion- troubleshooting on their own or having to do stuff for the first time. Anecdotal example: many moons ago I hadn't the first clue really about computer hardware. I didn't even have a computer, but then one day I dug out a ancient PC-AT from the closet and my adventure began. It refused to boot, so I had to determine the cause. I didn't have no fancy internet or anything, so I ended up just taking the case off and inspecting the insides; making sure everything was connected snugly, and so forth. turned out the graphics card (and ancient Hercules Monochrome adapter) wasn't seated all the way. And that was my first hardware fix- I had zero experience but 100% success.
Many people think that computers are confusing. When you try to look at the big picture, yes, they can be overwhelmingly complicated. Perhaps I had the benefit of working with older hardware that was less so, but whatever the case, the modular design both helps one learn about this stuff in small bites as well as troubleshoot modularly. your symptoms can be cause by any number of issues, and so far attempts are being made to ascertain what that cause is. Nobody knows what it is, if we knew what the cause was we wouldn't be getting you to run memory diagnostics and malware scans.
If the memory test comes back with any bad (any at all, even a single one) after a few passes, then you probably need to replace the memory sticks (which are a lot more expensive then a few CDs). You could do it the way pcjoseph suggested but I don't think that makes a whole lot of sense, since from what I gather this is not a symptom that has always occured with the PC but has only recently started doing it. RAM doesn't change brands/timings while in the machine.
If the memory tests clean, then you would follow the malware steps, and eventually be guided through cleaning your computer by a malware expert who will at some point declare you clean. This may fix your problem; and it may not. either way, you've eliminated malware as the culprit.
At that point you'd continue to eliminate various possibilities; updating the sound driver, for example.
