Help with System Tools virus

[SuperDave]

Hi SuperDave! Am I getting on your nerves yet? This thing sure is getting on mine! Thank you again for being so patient and kind in helping me with my computer issues.

Not at all. I'm enjoying myself. As you can see from the log, Java 23 was installed. Now let's try to run the ESET scan outlined in Reply # 18

[hazel312001a]

Well I'm glad YOUR enjoying yourself! lol I'm learning alot myself. Thank you as always for your time!


I tried to run the ESET scan but I got the same error: "Can't get updates...Is proxy configured?"

gina

[SuperDave]

Gina, can you please check the proxy settings?

[hazel312001a]

Hey SuperDave! Ajm I having dejevu' or didn't we already do this before? "Use a proxy server...." is not selected in my LAN settings. What now?

Thanx!
gina

[SuperDave]

Hi Gina. Sorry for being so late in getting back to you. Yes, we did the proxy thing but I thought it would be good to check it again. Could you please download and install FireFox here and see if you're still having problems?

[hazel312001a]

Please don't apologize SuperDave! I know this isn't your job...if it was then I might be a tad upset but it's all good. Thanx for all you have done and continue to help me with!!

I installed Firefox but it can't even connect to the net. I'm lost!?

gina

[SuperDave]

Ok. Let's try to see if the signal is going through.

Please run Notepad (start > All Programs > Accessories >
Notepad) and copy and paste the text in the code box into a new file:

Code: [Select]

@echo off
>Log1.txt (
ipconfig /all
nslookup google.com
nslookup yahoo.com
ping -n 2 google.com
ping -n 2 yahoo.com
route print
)
start Log1.txt
del %0

•Go to the File menu at the top of the Notepad and select Save as.

•Select save in: desktop

•Fill in File name: test.bat

•Save as type: All file types (*.*)

•Click save.

•Close the Notepad.

•Locate and double-click test.bat on the desktop.

•A notepad opens, copy and paste the content it (log1.txt) to your reply.

[hazel312001a]

Hi SuperDave...Sorry for the delay...but I am getting a little tired of working on this machine,lol.

I did as instructed created and ran the test.bat file. Here is the log:



Windows IP Configuration



        Host Name . . . . . . . . . . . . : Jocelynn

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Broadcast

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : gateway.2wire.net



Ethernet adapter Wireless Network Connection:



        Connection-specific DNS Suffix  . : gateway.2wire.net

        Description . . . . . . . . . . . : 802.11n Wireless LAN Card

        Physical Address. . . . . . . . . : 00-1B-B1-46-12-1F

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.67

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.254

        DHCP Server . . . . . . . . . . . : 192.168.1.254

        DNS Servers . . . . . . . . . . . : 192.168.1.254

        Lease Obtained. . . . . . . . . . : Monday, January 31, 2011 7:22:18 PM

        Lease Expires . . . . . . . . . . : Tuesday, February 01, 2011 7:22:18 PM



Ethernet adapter Local Area Connection:



        Media State . . . . . . . . . . . : Media disconnected

        Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

        Physical Address. . . . . . . . . : 00-21-CC-57-A1-87

Server:  home
Address:  192.168.1.254

Name:    google.com
Addresses:  74.125.95.99, 74.125.95.104, 74.125.95.106, 74.125.95.103
     74.125.95.147, 74.125.95.105

Server:  home
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  72.30.2.43, 98.137.149.56, 209.191.122.70, 67.195.160.76
     69.147.125.65



Pinging google.com [74.125.95.104] with 32 bytes of data:



Reply from 74.125.95.104: bytes=32 time=23ms TTL=52

Reply from 74.125.95.104: bytes=32 time=22ms TTL=54



Ping statistics for 74.125.95.104:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 22ms, Maximum = 23ms, Average = 22ms



Pinging yahoo.com [67.195.160.76] with 32 bytes of data:



Reply from 67.195.160.76: bytes=32 time=70ms TTL=49

Reply from 67.195.160.76: bytes=32 time=59ms TTL=49



Ping statistics for 67.195.160.76:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 59ms, Maximum = 70ms, Average = 64ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 1b b1 46 12 1f ...... 802.11n Wireless LAN Card
0x10004 ...00 21 cc 57 a1 87 ...... Realtek PCIe FE Family Controller
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254    192.168.1.67     20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1     1
      169.254.0.0      255.255.0.0     192.168.1.67    192.168.1.67     20
      192.168.1.0    255.255.255.0     192.168.1.67    192.168.1.67     20
     192.168.1.67  255.255.255.255        127.0.0.1       127.0.0.1     20
    192.168.1.255  255.255.255.255     192.168.1.67    192.168.1.67     20
        224.0.0.0        240.0.0.0     192.168.1.67    192.168.1.67     20
  255.255.255.255  255.255.255.255     192.168.1.67           10004     1
  255.255.255.255  255.255.255.255     192.168.1.67    192.168.1.67     1
Default Gateway:     192.168.1.254
===========================================================================
Persistent Routes:
  None

[SuperDave]

Don't give up. We'll beat this thing yet.

Reset Explorer Settings IE 

[hazel312001a]

Don't give up. We'll beat this thing yet.

Reset Explorer Settings IE

Thanx SuperDave for your inspiration! I'm not giving up...It's a vendetta now,lol.

I reset IE but still getting the error on the Java site when I tested my version.

Thanx!
gina

[SuperDave]

What kind of error on the java site?

[hazel312001a]

What kind of error on the java site?

It doesn't tell me the error. It says "Error: click for details " but when I click it it just takes me to the page with the most common errors.

I really feel like if we could figure out what the "internet connection settings" are preventing me from dowloading/instaling the online version we would have this thing licked!

But I have checked everything. I have even tried installing it without running the add-ons in IE. I made the internet settings to mirror my other computer that runs Java without a hitch and that didn't work. I also tried using a hard connection to the internet and that didn't work. I'm out of ideas.

I bet it's some button somewhere thats ticked that shouldn't be ...or vice versa...I just don't know which one. lol

Thanx for your assistance Super Dave!
gina

[SuperDave]

I really feel like if we could figure out what the "internet connection settings" are preventing me from dowloading/instaling the online version we would have this thing licked!

We have already download and installed the latest version of java. Why are you going back to their website?

Anti-malware/Other Utilities Check:
 Malwarebytes' Anti-Malware   
 CCleaner     
Java(TM) 6 Update 23 
 Adobe Flash Player   
Adobe Reader 9.4.1 MUI

[hazel312001a]

We have already download and installed the latest version of java. Why are you going back to their website?

Because it tells you to do that to "test your installation" . I also went to a web page that I knows uses appletts and it didn't work.

Thanx SuperDave!
gina

[SuperDave]

Can you please run the ESET scan as described in Reply # 18 and post the log?