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Author Topic: access to email / internet  (Read 4160 times)

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virg101

    Topic Starter


    Greenhorn

    • Experience: Beginner
    • OS: Unknown
    access to email / internet
    « on: February 24, 2011, 06:26:54 PM »
    Why can my wift sign on to email and internet but yet when we switch users I can not - I am the administrator of the account.  Was told if I installed Norton 360 that it would clear up - Not so
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    JJ 3000



      Egghead
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    Re: access to email / internet
    « Reply #1 on: February 24, 2011, 10:33:22 PM »
    Have you ever been able to sign on to email and internet ?  If so, did you make any changes to the computer right before this started?
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    virg101

      Topic Starter


      Greenhorn

      • Experience: Beginner
      • OS: Unknown
      Re: access to email / internet
      « Reply #2 on: February 25, 2011, 08:50:11 AM »
      Thank You!!  Yes I have been able to use both the email and internet.  I am not aware of any changes that were done.  I mostly use a laptop for business.  Went to use the desk top and had this problem.    Not a real good computer person so it's not like I was trying something new - just went to us email and could not get on the internet. 
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      soybean



        Genius
      • The first soybean ever to learn the computer.
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      • OS: Windows 10
      Re: access to email / internet
      « Reply #3 on: February 25, 2011, 09:22:33 AM »
      Please provide more details about your email.  What program do you use for email?  Is it the same program on both computers?  What versions of Windows are on these computers?  What web browser is being used on each computer?
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      virg101

        Topic Starter


        Greenhorn

        • Experience: Beginner
        • OS: Unknown
        Re: access to email / internet
        « Reply #4 on: February 25, 2011, 06:49:09 PM »
        Thanks - my business laptop has nothing to do with my home computer - it is totally seperate.
        Our email is Yahoo -    We have Windows Vista
        Sorry I can not offer much more . . . . . . As mentioned, pretty much lost!!
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        soybean



          Genius
        • The first soybean ever to learn the computer.
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        Re: access to email / internet
        « Reply #5 on: February 25, 2011, 07:18:19 PM »
        Quote from: soybean on February 25, 2011, 09:22:33 AM
          What web browser is being used on each computer?
        Can you browse the web, no email, just view websites? 
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        virg101

          Topic Starter


          Greenhorn

          • Experience: Beginner
          • OS: Unknown
          Re: access to email / internet
          « Reply #6 on: February 25, 2011, 08:09:14 PM »
          Internet Exployer
          I cannot browse the web at all  -  I get:  Internet Exployer cannot display web page.
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          JJ 3000



            Egghead
            • Thanked: 237
          • Experience: Familiar
          • OS: Linux variant
          Re: access to email / internet
          « Reply #7 on: February 26, 2011, 12:09:10 AM »
          Try creating a new user account with administrative privileges to see if the problem persists.
          http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account

          If the new account can access the internet, see here for fixing a corrupted user account.
          http://windows.microsoft.com/en-US/windows-vista/Fix-a-corrupted-user-profile
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          patio

          • Moderator


            • Genius
          • Maud' Dib
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            • Yes
          • Experience: Beginner
          • OS: Windows 7
          Re: access to email / internet
          « Reply #8 on: February 26, 2011, 06:54:21 AM »
          You have no connection...provide more details on that so we can assist.
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          virg101

            Topic Starter


            Greenhorn

            • Experience: Beginner
            • OS: Unknown
            Re: access to email / internet
            « Reply #9 on: February 26, 2011, 08:11:50 PM »
            Wow!! This is great - I did creat a new user account thanks to the link provided.  I can access the internet.
            Have tried the other link provided and  did not have as much luck.  Doing well until "show hidden files/folders" - "clear Hide Protected . . .
            Not seeing the locate C;\Users\. . . .  to copy files from  (???)   I am sure it is just me - Hey, I'm happy to geet this far - Thank You !!
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