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Author Topic: vista wont boot it only boots to a black screen with a white mouse .  (Read 1883 times)

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Hepa%2A

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    It started out with a freezing laptop it would freeze right after i would try to open a window than i would have to reboot
    by pressing the button so i unchecked a few start up programs and now i get this black screen and a white moveable mouse

    Few things i tried tha didn't work.
    safe mode
    last good known configuration
    ctrl-alt-del
    Their are no backs are restore points
    I download vista recovery disk but had no luck with tha.
       

    Geek-9pm


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    Re: vista wont boot it only boots to a black screen with a white mouse .
    « Reply #1 on: June 10, 2011, 04:31:00 PM »
    You are using Vista on a laptop. Which laptop and how old is it?
    Have you tied Thise?
    1 Remove the battery with no AC.
    2. Wait three minuestes.
    3. Plug into main power, but no battery.
    4. Restart nthe computer.

    Allan

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    Re: vista wont boot it only boots to a black screen with a white mouse .
    « Reply #2 on: June 10, 2011, 04:34:42 PM »
    Try booting to the Windows cd and running the startup repair options.

    Hepa%2A

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      Re: vista wont boot it only boots to a black screen with a white mouse .
      « Reply #3 on: June 10, 2011, 11:53:19 PM »
      Geek 9pm I tried tha but got the same results .
      Allan I tried tha too but got the same results .

      The reason why i was trying too fix it instead of doing a factory recovery is because my client
      haves quickbooks and she doesn't have the disk too installed it again .But after talking to him
      about the situation he agree on doing a factory recovery.
      So now im doing the updates and here soon about to installed MSE and removed norton

      Its a Toshiba Satellite L3oo series

      Geek-9pm


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      Re: vista wont boot it only boots to a black screen with a white mouse .
      « Reply #4 on: June 11, 2011, 08:42:37 AM »
      Quote
      haves quickbooks and she doesn't have the disk too installed it again
      Good for you!
      If the data is important,  the user has to you pay to protect it. Trying to recover important data without the right tools is very risky.
      Hopefully your client will consider a backup plan suitable for quickbooks. There is a lot of information about how and why one must have a quickbooks backup plan. There is even online backup offered by different firms targeted to quickbooks users. Of course you already the official site is http://intuit.com and they have an 800 number.