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Author Topic: Corrupted ci.dll file, crashes even in safe mode, windows won't reinstall either  (Read 4496 times)

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I have a Dell studio laptop that I am running windows vista 64bit on. I downloaded a torrent which gave me a virus that has my whole system screwed. My computer restarted itself and when it came back up gave me a blue screen of death memory dump, and while trying to boot showed ci.dll was causing the boot problems. I tried to delete ci.dll but permissions are set so that only trusted publisher can remove and system admin and users have read only rights. I ran ccleaner and it did not find the problem or remove it. I was able to run in safe mode with networking on day1 of the problem, then it wouldn't load without crashing, now even regular safe mode with no extras also crashes and begins endless loop of blue screen crash restart blue screen crash, on and on. Everything I read online about corrupt ci.dll said to reinstall windows. So I got the discs that came with the laptop when new, and ran the operating system disc. In order to even get it to boot I had to put it first in boot order and disable hard drive. It runs and says pxe-061 media test fail, another pxe error about rom, will post it exactly later, and says operating system not found and puts up a blinking cursor and does nothing else. I have not tried running from dos and am at a loss. Ive read the malware boards but cannot get to Internet to download recommended programs and only have ccleaner already installed. Can I save these programs to disc and run from boot? What do I do from here, any help is greatly appreciated. Thanks in advance for your time, knowledge, and willingness to help. I know this is my own fault for downloading torrents and am kicking myself for known better and still killing my computer. Trust me, lesson learned, the hard way.


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Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
Avira AntiVir Rescue System

1. Download the Avira AntiVir Rescue System
- If you need a free burning application, CDBurnerXP works on all operating systems from Microsoft Windows 2000 SP4 onwards.
2. Place a blank CD in your burner and double-click on the downloaded file.
3. The program will automatically burn the CD for you.
4. Place the burned CD into the affected computer and start the computer with the CD in the CD tray.
5. On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.
6. Click on the Configuration button.

- Select Scan all files
- Select Try to repair infected files and Rename files, if they cannot be removed
- Select Scan for dialers
- Select Scan for joke programs (Jokes)
- Select Scan for games
- Select Scan for spyware (SPR)

7. Click on Virus scanner
8. Click on Start scanner at the bottom of the screen.

9. Let Avira finish it's scan and then remove any threats found and then exit out of the scanner.
10. Take the CD out of the CD/DVD tray and then restart the computer.

If needed see this Tutorial for the Avira Rescue CD
Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender