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Author Topic: No Sound After Installing New CD W/R Drive  (Read 4619 times)

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Philbert

  • Guest
No Sound After Installing New CD W/R Drive
« on: October 13, 2005, 12:58:49 PM »
Have a Creative Sound Blaster Card.  Sound was working fine until new CD Drive installed.  Running Windows XP.

I did the following:

1. No conflicts in Device Manager.
2. Ran DxDiag and only error message I received is :
Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)
3. Creative Diagnostics check out OK.
4. I downloaded the latest drivers for the Sound Card
from the Dell website.
5. Checked Volume Control via Accessories->Entertainment and No Mute boxes are checked.
6. Checked contacts with speakers and computer.
7. Opened computer and made sure Sound Card is seated correctly.

Any help is appreciated.

Thank you.


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GX1_Man

  • Guest
Re: No Sound After Installing New CD W/R Drive
« Reply #1 on: October 13, 2005, 01:09:45 PM »
Is the CD plugged into the sound card? Is it ISA or PCI?
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Philbert

  • Guest
Re: No Sound After Installing New CD W/R DrivY
« Reply #2 on: October 13, 2005, 01:28:14 PM »
yes, the CD is connected to the sound card.  I'm sorry, I don't know ISA, PCI info regarding motherboard.  I have a Dell Dimension 4550.  If you tell where to find that info, I will be happy to provide it for you.
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merlin_2

  • Guest
Re: No Sound After Installing New CD W/R Drive
« Reply #3 on: October 13, 2005, 01:58:06 PM »
connect the little two- wire cable<the grey cable>> to the motherboard........cd>to mobo>>>>you have over looked it.
« Last Edit: October 13, 2005, 01:58:38 PM by merlin_2 »
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GX1_Man

  • Guest
Re: No Sound After Installing New CD W/R Drive
« Reply #4 on: October 13, 2005, 02:14:59 PM »
What he said.  ::) ::) ::) ::) ::) ::)


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Philbert

  • Guest
Re: No Sound After Installing New CD W/R DriveTere
« Reply #5 on: October 13, 2005, 03:24:49 PM »
There are only two cables.  The ribbon cable (IDE) connects to the motherboard, the power cable connects to the power supply.  
   
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GX1_Man

  • Guest
Re: No Sound After Installing New CD W/R Drive
« Reply #6 on: October 13, 2005, 03:34:22 PM »
There may be a third, grasshopper. Did it fall off the old one during the transplant? Check your soundblaster to see if it is hanging to it still.

Some newer devices that are all PCI don't require the cable, but I think you are better to have one......

Was this a replacement CD drive or did you add a second drive. If so, is there a cable between the sound card and your other drive, whatever it is?
« Last Edit: October 13, 2005, 03:35:39 PM by GX1_Man »
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Philbert

  • Guest
Re: No Sound After Installing New CD W/R Drive
« Reply #7 on: October 13, 2005, 03:50:40 PM »
Nope, only two.  This is a replacement CD.
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merlin_2

  • Guest
Re: No Sound After Installing New CD W/R Drive
« Reply #8 on: October 13, 2005, 03:54:27 PM »
Update sound drivers for the card you have.
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GX1_Man

  • Guest
Re: No Sound After Installing New CD W/R Drive
« Reply #9 on: October 13, 2005, 04:06:07 PM »
Quote
Nope, only two.  This is a replacement CD.



Did it come in a retail box? Or just a bare drive, with not even any screws?
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Philbert

  • Guest
Re: No Sound After Installing New CD W/R Drive
« Reply #10 on: October 13, 2005, 05:32:12 PM »
Drivers have been downloaded as per item 4 of my original post.
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merlin_2

  • Guest
Re: No Sound After Installing New CD W/R Drive
« Reply #11 on: October 14, 2005, 12:31:08 PM »
Update sound drivers for the motherboard you have?  download sisoft sandra/oe everest to find make of mobo or/type msinfo32 in the runbox.
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GX1_Man

  • Guest
Re: No Sound After Installing New CD W/R Drive
« Reply #12 on: October 14, 2005, 01:26:43 PM »
and there is no way that sound is enabled in the setup screen? (F2 at boot)
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