Author Topic: Problem connecting to internet. (Read 14406 times)

stich8 · « **on:** October 23, 2011, 08:02:29 PM »

Dell Dimension 4700 win XP sp2. Had problems with computer including getting on internet using motorola dsl modem. I can get on internet using another computer connected to same modem with no problems. I eventually replaced mother board and upgraded memory with 2G memory(IG each in slot 1 and 3 as were the others.)
I had ISP tech go through settings with me and conclusion was that some problem with computer nertwork communicating with modem. When pinged received messages 4 times, timed out and then results, 4 packets sent 0 returned for 100% failure. This is new mboard but same internet connection problem as old one.
Also as I understand the network card is intergrated with mboard. If true and this should still be problem can a plug in network card be installed into the vacant slot and disable the intergrated card? And how to accomplish this?

Any help is greatly appreciated, Thanks

jason2074 · « **Reply #1 on:** October 24, 2011, 02:03:22 AM »

http://support.dell.com/support/edocs/systems/dim4700/sm/parts.htm

Quote

some problem with computer nertwork communicating with modem.

Do you mean just this problem you were forced to replace the motherboard?

stich8 · « **Reply #2 on:** October 24, 2011, 08:21:42 AM »

I didn't replace just for internet connection only. I had other issues running computer and getting worse with lockups and more. After inspection inside I found some swelled capacitors and decided with that and age to replace and upgrade with more Ram. Works great now except the internet connection problem.
Thanks

jason2074 · « **Reply #3 on:** October 24, 2011, 09:51:33 AM »

Did you install network card driver and check your Device manager for any flags or mark under your network adapter? How is the network icon connection showing on system tray? What messages do you see when browsing or not able to surf the internet?

stich8 · « **Reply #4 on:** October 24, 2011, 12:00:15 PM »

I did not install any drivers. I have one item under Network adapters and no flags of any kind.-- Intel(R) PRO100 VE Network Connection -- Four Driver files all have green check mark in front of each . When clicking IE to open browser, page displays--The page cannot be displayed. There is no icon on sys tray. AsI have limited knowledge on what I should do and how to go about it I enjoy trying and learning with the assistance of this site.

Linux711 · « **Reply #5 on:** October 24, 2011, 12:04:46 PM »

Quote

Intel(R) PRO100 VE Network Connection -- Four Driver files all have green check mark in front of each .

So it seems like the driver is installed. Can you ping google.com?

Start -> run -> cmd -> ping google.com [press enter]

stich8 · « **Reply #6 on:** October 24, 2011, 01:02:36 PM »

Message received --could not find host google.com. I tried 2nd time same result.

jason2074 · « **Reply #7 on:** October 24, 2011, 07:41:17 PM »

1. Go to Start button and hit Run.
2. Type cmd and Enter.
3. Type ipconfig /all >Desktop\Ipconfig.txt (or copy paste this on your cmd window) Enter
4. Open notepad on your desktop and go to Edit -> Select All
5. Edit Menu again and Copy then Paste it on your next reply.

*Note the spaces before / and >

stich8 · « **Reply #8 on:** October 24, 2011, 09:38:45 PM »

I typed info on command line 2 times and command line comes up again. I copied and pasted and command line comes back up. This is what I pasted.
ipconfig /all >Desktop\Ipconfig.txt I only have 2 spaces as you said, one before the > and one before /.

Rob Pomeroy · « **Reply #9 on:** October 25, 2011, 01:36:10 AM »

Jason's asking you for the contents of the new file you've created (which hopefully you will see on your Desktop) called "Ipconfig.txt".

stich8 · « **Reply #10 on:** October 25, 2011, 03:07:58 PM »

Thanks Rob for getting me on right track for Jason. This is the info from the ipconfig requested.

Windows IP Configuration

Host Name . . . . . . . . . . . . : mitchell

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.5.106

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.5.1

DHCP Server . . . . . . . . . . . : 192.168.5.1

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : Monday, October 24, 2011 2:08:18 PM

Lease Expires . . . . . . . . . . : Tuesday, October 25, 2011 2:08:18 PM

Linux711 · « **Reply #11 on:** October 25, 2011, 04:44:44 PM »

Maybe

ipconfig /flushdns
ipconfig /renew

stich8 · « **Reply #12 on:** October 25, 2011, 08:38:04 PM »

ipconfig /flushdns successfully flushed DNS Resolve Cache
ipconfig /renew brought up the following
Connection Specific DNS Suffix:
IP address 192.168.5.106
Subnet Mask 255.255.255.0
Default Gateway 192.168.5.1

Still can't establish internet connection. Location AreaConnection still shows connected with 193 packets sent and 0 returned.
I did reboot after the reconfig procedure.

jason2074 · « **Reply #13 on:** October 26, 2011, 06:52:12 AM »

Make sure you are using DHCP and not a static address as seen on your ipconfig text result. To configure IP and DNS server automatically, see this link http://www.wolfson.cam.ac.uk/computers/roomconnection/setdhcp/windowsxp.html

Linux711 · « **Reply #14 on:** October 26, 2011, 07:26:34 AM »

Quote

Make sure you are using DHCP and not a static address as seen on your ipconfig text result.

Quote

Dhcp Enabled. . . . . . . . . . . : Yes

It appears to me that he is using DHCP.

Quote

If true and this should still be problem can a plug in network card be installed into the vacant slot and disable the intergrated card? And how to accomplish this?

I think you should try this now because we aren't getting anywhere. Before you install the new card go to device manager and disable this one.

Rob Pomeroy · « **Reply #15 on:** October 26, 2011, 07:45:16 AM »

Look closely folks; the problem is here:

Quote

IP Address. . . . . . . . . . . . : 192.168.5.106

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.5.1

DHCP Server . . . . . . . . . . . : 192.168.5.1

DNS Servers . . . . . . . . . . . : 192.168.1.254

That DNS server IP address is wrong. With that subnet mask, it wouldn't be reachable (without a static route). Either the router is giving out incorrect IP addresses or there's still a manually-configured DNS server address on this network card.

To stich8: double-check your network card's TCP/IP settings. Make sure there's no DNS server specified.

stich8 · « **Reply #16 on:** October 26, 2011, 07:47:20 AM »

The box is checked for --Obtain DNS server automatically .
Connect using box has----Intel(R)PRO/100VE Network Conne
The only network card I have is out of a win 98 machine. Would this possibly work or should I get a newer model?

jason2074 · « **Reply #17 on:** October 26, 2011, 07:50:45 AM »

Quote

It appears to me that he is using DHCP

How?

Linux711 · « **Reply #18 on:** October 26, 2011, 07:57:55 AM »

Quote

It appears to me that he is using DHCP

How?

Dhcp Enabled. . . . . . . . . . . : Yes

stich8 · « **Reply #19 on:** October 26, 2011, 08:06:20 AM »

Only info for TCP/IP properties is the two selections for obtain IP address automaticaly and obtain DNS server automatically. No other entries on General tab.
on Alternate tab, Automatic private IP address box is checked but no other entries.

jason2074 · « **Reply #20 on:** October 26, 2011, 08:14:37 AM »

I am looking at the assigned IP Address

Quote

IP Address. . . . . . . . . . . . : 192.168.5.106

It should be in 192.168.1.... as shown in this sample manual http://broadband.motorola.com/consumers/products/2210-02/downloads/2210-02_UserManual.pdf
What is your motorola model?

stich8 · « **Reply #21 on:** October 26, 2011, 08:25:59 AM »

Motorola Model 2210-02 for exclusive use with AT&T

stich8 · « **Reply #22 on:** October 26, 2011, 08:56:14 AM »

As info this is ipconfig info for HP desktop that I am communacating to you through the Motorola router.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-1E-90-17-53-F5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::458f:9724:ba87:d356%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.5.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, October 26, 2011 7:15:24 AM
Lease Expires . . . . . . . . . . : Thursday, October 27, 2011 7:15:24 AM
Default Gateway . . . . . . . . . : 192.168.5.1
DHCP Server . . . . . . . . . . . : 192.168.5.1
DHCPv6 IAID . . . . . . . . . . . : 251666064
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-92-8A-91-00-1E-90-17-53-F5
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

stich8 · « **Reply #23 on:** October 26, 2011, 09:22:43 AM »

I stated in last post that it was motorola router , I meant to say motorola modem

Linux711 · « **Reply #24 on:** October 26, 2011, 01:16:18 PM »

Quote

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF

This seems very strange to me. This is a MAC address and it does not appear to be valid. A MAC address is usually built into the hardware and can not be changed. At this point, I am really thinking that this ethernet controller is broken. Is it possible that it could have had a surge go through it. My friend's ethernet controller was damaged this way.

Look here: http://forums.techguy.org/networking/685937-solved-no-network-connection.html
This guy seems to have the same problem.

stich8 · « **Reply #25 on:** October 26, 2011, 02:28:10 PM »

I don"t know Of anything to cause a surge to go through it. As stated in original post , the MB was replaced but the same problem existed before replacement. If there was a surge what are the options? Is there a test to determine if ethernet controller is broken? Also still would like advice on installing a network card in vacant slot. Will a network card from win 98 machine work or do I need a later model?

Linux711 · « **Reply #26 on:** October 26, 2011, 02:38:45 PM »

Quote

If there was a surge what are the options? Is there a test to determine if ethernet controller is broken?

If there was a surge, you will have to replace the ethernet controller. There is no test, other than what we have been doing here.

Quote

Also still would like advice on installing a network card in vacant slot. Will a network card from win 98 machine work or do I need a later model?

It may. Find the model of the card and see if there are drivers available for windows xp. In my opinion though, it would be best to get a new card. I wasn't following thoroughly. You did make sure that the connection works with a different computer connected to the same ethernet cable/modem setup, right?

stich8 · « **Reply #27 on:** October 26, 2011, 08:14:11 PM »

Linux, Ihave switched the cables several times during this process connecting directly to modem. Can you be more specific on replacing the Ethernet Controller?Is this part of the intergrated motherboard?
Most of this is uncharted waters for me but I know with this site's help there will be light at end of tunnell. Thanks

Rustys · « **Reply #28 on:** October 26, 2011, 11:01:05 PM »

Quote

I eventually replaced motherboard

Purchased from where? Is it the exact same motherboard that was in there in the first place from the manufacture?

You posted that you have a Dell you did not state if the motherboard came form Dell or some place like Egghead or EBay. Just because you replaced the motherboard does not mean that the original drivers that came with original system will work properly if at all. How old is the motherboard (how long ago was it replaced). If it is still under warranty then send it back to be replaced.

Any time I have ever seen -
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF
Means bad, corrupt, improper driver or card.

Post #4 were you looking in the Device Manager or at the screen that came up after you inserted the Drivers and Utilities disk screen?

Rob Pomeroy · « **Reply #29 on:** October 27, 2011, 04:18:07 AM »

Quote from: stich8 on October 26, 2011, 09:22:43 AM

I stated in last post that it was motorola router , I meant to say motorola modem

Ahh.... So the IP address relates to the 192.168.5.0/24 LAN and there's a router forwarding on DNS queries to the attached modem which has its own separate 192.168.1.0/24 LAN. My bad.

Quote from: Rustys on October 26, 2011, 11:01:05 PM

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF
Means bad, corrupt, improper driver or card.

Good call.

Some options to try:

At command prompt, reset TCP/IP stack: netsh int ip reset output.txt
At command prompt, reset Winsock: netsh winsock reset catalog

Reboot. If we're still not sorted, it's probably a driver/hardware issue. The Win98 network card will probably work okay.

stich8 · « **Reply #30 on:** October 27, 2011, 08:57:23 AM »

Rob when I entered - reset TCP/IP stack: netsh int ip reset output.txt - at the command prompt, I received this message. ((Invalid parameter (s) RESET < SESSION > )) Ientered all of this on one command lind with space before TCP, stack, netsh, int, ip, reset, and output. I reied more than one time. Did I enter correctly? Thanks for your patience.

stich8 · « **Reply #31 on:** October 27, 2011, 09:52:44 AM »

Rusty--i was in device manager but as stated in post 4 i did not install any drivers. the drivers were showing as being there.

stich8 · « **Reply #32 on:** October 27, 2011, 10:04:42 AM »

Rusty--- motherboard was purchased and installed about 5 weeks ago. and purchased from Part For Computer.com due to price, if that was a mistake I guess I am still learning but the hard way.. The board is labled Dell M3918 same as original board. Thanks

jason2074 · « **Reply #33 on:** October 27, 2011, 09:45:50 PM »

Quote

Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF

This MAC Address was specified a value under the Network Address.
Stich8, go to your Network card Properties - Advanced Tab. Highlight Network Address and look for any defined value under this option and post on your next reply. Reference - http://www.intel.com/support/network/sb/CS-025841.htm
Look under Locally Administered Address. If there are FF-FF-FF-FF-FF-FF under Network Address, change the value to none or default. If nothing happens then there is one last suggestion I could give you.

Rob Pomeroy · « **Reply #34 on:** October 28, 2011, 01:43:37 AM »

Quote from: stich8 on October 27, 2011, 08:57:23 AM

Rob when I entered - reset TCP/IP stack: netsh int ip reset output.txt - at the command prompt, I received this message. ((Invalid parameter (s) RESET < SESSION > )) Ientered all of this on one command lind with space before TCP, stack, netsh, int, ip, reset, and output. I reied more than one time. Did I enter correctly? Thanks for your patience.

Sorry, it's only the bits in bold below that you put in the command prompt:

Quote from: Rob Pomeroy on October 27, 2011, 04:18:07 AM

netsh int ip reset output.txt
netsh winsock reset catalog

Rustys · « **Reply #35 on:** October 28, 2011, 08:50:52 AM »

stich8- Then install the drivers just because they are listed there does not mean that they are the correct ones. Windows has a bad habbit to install as close to and what drivers it thinks best match.

Start with the chipset and then the NIC (Network Interface Card). Then run an IPConfig/All like you did non post # 7.

stich8 · « **Reply #36 on:** November 01, 2011, 09:17:06 AM »

Jason, Linux, Rob and Rusty, due to other circumstances I have put my troble shooting on hold and want to thank you for yor time and effort. I did try the card from the win 98 machine and it did not work due to being 16 BIT. I did purchase a new card for about $20, installed it and computer works great. After disabling the problem Network card and inttalling the New card I did do the IPCONFIG and it is included in this post. It is included if anyone interested to compare it with the problem IPCONFIG as shown in post 10. I hope to dig further into the problem later as it is, with help from techs like you, helping me to learn more about trouble shooting.

--------------------------------------------------------------------------------

6:45 AM 11/1/2011

Windows IP Configuration

Host Name . . . . . . . . . . . . : MITCH
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dynex DX-E102 PCI 10/100Mb Network Adapter
Physical Address. . . . . . . . . : 6C-FD-B9-44-49-59
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.5.107
Subnet Mask . . . . . . . . . . . : 255.255.255.0
IP Address. . . . . . . . . . . . : fe80::6efd:b9ff:fe44:4959%4
Default Gateway . . . . . . . . . : 192.168.5.1
DHCP Server . . . . . . . . . . . : 192.168.5.1
DNS Servers . . . . . . . . . . . : 192.168.1.254
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
Lease Obtained. . . . . . . . . . : Sunday, October 30, 2011 11:42:33 AM
Lease Expires . . . . . . . . . . : Monday, October 31, 2011 11:42:33 AM

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : FF-FF-FF-FF-FF-FF-FF-FF
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5445:5245:444f%5
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Automatic Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Automatic Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : C0-A8-05-6B
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : fe80::5efe:192.168.5.107%2
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled

Thanks again

Rob Pomeroy · « **Reply #37 on:** November 02, 2011, 03:27:24 AM »

Driver/card problem all along. I wuz wrong.

jason2074 · « **Reply #38 on:** November 02, 2011, 07:21:35 AM »

I was also gonna suggest this link http://techrena.net/change-mac-address-physical-address-registry-editor-regedit-windows/
but anyway I'm glad its all fixed.

stich8 · « **Reply #39 on:** November 02, 2011, 08:44:31 AM »

Jason, thanks ,I will take a look at link hopefully in a few days and scratch my head a little more.

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Author Topic: Problem connecting to internet. (Read 14406 times)

stich8

jason2074

stich8

jason2074

stich8

Linux711

stich8

jason2074

stich8

Rob Pomeroy

stich8

Linux711

stich8

jason2074

Linux711

Rob Pomeroy

stich8

jason2074

Linux711

stich8

jason2074

stich8

stich8

stich8

Linux711

stich8

Linux711

stich8

Rustys

Rob Pomeroy

stich8

stich8

stich8

jason2074

Rob Pomeroy

Rustys

stich8

Rob Pomeroy

jason2074

stich8