Internet Explorer = unavailable

[masterlegolas3]

I don't know what the problem is. I just started Internet Explorer as usual and it keeps saying that this is unavailable, but I know that it can't be my connection because AIM and Mozilla Firefox - which I'm, using right now - is working. I don't know where to check for the problem and *censored* Micro$oft wants me to pay them $35.00 for asking them a simple question. What should I do about this problem?

[Fed]

I'm assuming that the opening homepage is unavailable.
http://www.intermute.com/spysubtract/cwshredder_download.html

[masterlegolas3]

No, nothing is working on it, but on my sister's computer, it works

[Fed]

Is your computer clean?

Free online virus scan
http://www.pandasoftware.com/activescan/
Free online spyware scan
http://www.pandasoftware.com/products/spyxposer/com/spyxposer_principal.htm

[masterlegolas3]

Yeah, it's clean but I'll check anyway

[masterlegolas3]

The first link is offline and the second one requires Internet Explorer 5 or greater

[Fed]

You're right.

How do you access Internet Explorer?
What happens when you do this?
Do you get a 'warning box' or do you get an IE screen?

[masterlegolas3]

No, I get neither. I get

Action canceled
Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable.

--------------------------------------------------------------------------------

Please try the following:

Click the  Refresh button, or try again later.

If you have visited this page previously and you want to view what has been stored on your computer, click File, and then click Work Offline.

For information about offline browsing with Internet Explorer, click the Help menu, and then click Contents and Index.




Internet Explorer  

[masterlegolas3]

I tried different sites but if they work for Firefox, why don't they work for Internet Explorer?

[Fed]

What you are getting is in fact an IE screen.

Try
1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Security tab
6. Reset all security zones to Default

And/or

1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Advanced
6. Restore Defaults button.

You may need to do the following as well
 
1. Start
2. Settings
3. Control Panel
4. Internet Options
5. General tab
6. Remove cookies, temporary files and history

Kudos to Raptor.

If that fails
http://forum.grisoft.cz/freeforum/read.php?4,27725,backpage=
I am not convinced your computer is clean.

[masterlegolas3]

When I tried your method I saw the aim window which usually  means Explorer is working, but I've tried Explorer again and it doesn't work but I'll try your method once more. And I am sure my computer is clean, I use Spyware Doctor reguarly.

[dl65]

masterlegolas3..... Couple of things ..... Which O/S are you using ?
When is the last time you ran your anti virus .....?
did this just start ?

Have you tried shutting down and booting up in the safe mode and running your Av scan from there ?

let us know

dl65

[Fed]

http://www.intermute.com/spysubtract/cwshredder_download.html
http://forum.grisoft.cz/freeforum/read.php?4,27725,backpage=
One at a time using Firefox.

[masterlegolas3]

Where do I look for O/S?

I run my antivirus every night- Micro$oft anti spyware beta and Ad-Aware Personal

This just started when I opened up my computer when I came back from school.

Whenever my computer boots up, I press F12, and it shows me this list. I don't know what to pick for safe mode to run. I have XP.

[Fed]

Micro$oft anti spyware beta and Ad-Aware Personal

Are not antivirus programs.

[masterlegolas3]

Done both

[masterlegolas3]

Are not antivirus programs.

My mistake. I run e Trust EZ Armor at night.

[masterlegolas3]

Yeah....I found some threats

[Fed]

Done both

What?

[dl65]

masterlegolas3..... See what happens when you run the scans .......they find things .
Make sure you delete all the threats .


dl65  

[masterlegolas3]

No go, I scanned all of them and deleted all the items but still can't go on Internet Explorer

[masterlegolas3]

What?

Scanned and checked the computer with the links you gave me

[Fed]

So you now have........
1) Downloaded & run cwshedder.
2)Done the following
1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Security tab
6. Reset all security zones to Default

And/or

1. Start
2. Settings
3. Control Panel
4. Internet Options
5. Advanced
6. Restore Defaults button.

You may need to do the following as well
 
1. Start
2. Settings
3. Control Panel
4. Internet Options
5. General tab
6. Remove cookies, temporary files and history

3)Followed all the instructions at this site?
http://forum.grisoft.cz/freeforum/read.php?4,27725,backpage=

Is this true?

[masterlegolas3]

Done. Everything Done.

[Fed]

Download & run Hijackthis.
Save the logfile & get it analysed at the site.
Post it here too.
http://www.hijackthis.de/index.php?langselect=english
Use the browse button at the site to analyse, it's easier.

[yourfateissealed]

The first link is offline and the second one requires Internet Explorer 5 or greater

Maybe you should upgrade IE then???  Or maybe i'm just not understanding

[Fed]

Good call Dizzy, a microsoft update sure wouldn't hurt.
I'm hoping the Hijackthis log will reveal all  

[masterlegolas3]

Forget it, it works. Thanks guys

[Fed]

Thanks for the feedback.