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Author Topic: Help with recovery after Win 7 Antispyware 2012  (Read 2438 times)

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JohnD42889

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Help with recovery after Win 7 Antispyware 2012
« on: December 15, 2011, 03:38:19 PM »
My computer got infected with the Win 7 AntiSpyware Virus. I immediately ran Kaspersky and Malwarebytes, and it seems to have fixed the problem. However now when I try to open anything on my computer the "Open With" window comes up and it says "choose the program you want to use to open the file: File: iexplorer.exe"...it says this for every executable file I have on my computer firefox.exe, chess.exe, etc. I am afraid I deleted something important from my computer at the conclusion of the antivirus scans. HELP!

SuperDave

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Re: Help with recovery after Win 7 Antispyware 2012
« Reply #1 on: December 15, 2011, 07:48:46 PM »
Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download  SREng
  •   Extract it to Desktop and double click SREngLdr.EXE to run it
  •   Select System Repair from the left pane.
  • Click on File  Association
  • Select all entries that has an Error  status click [Repair]
  • Refer to this image for an  example:

  •   In your case, it would be .EXE
  • Close SREng now.
.
****************************************************
SUPERAntiSpyware

If you already have SUPERAntiSpyware be sure to check for updates before scanning!


Download SuperAntispyware Free Edition (SAS)
* Double-click the icon on your desktop to run the installer.
* When asked to Update the program definitions, click Yes
* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the Preferences button.

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
* Click the Scanning Control tab.
* Under Scanner Options make sure only the following are checked:

•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
Please leave the others unchecked

•Click the Close button to leave the control center screen.

* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes

•To retrieve the removal information please do the following:
•After reboot, double-click the SUPERAntiSpyware icon on your desktop.
•Click Preferences. Click the Statistics/Logs tab.

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

•It will open in your default text editor (preferably Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post.
*****************************************
Download DDS from HERE or HERE and save it to your desktop.

Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)

* XP users Double click on dds to run it.
* If your antivirus or firewall try to block DDS then please allow it to run.
* When finished DDS will open two (2) logs.
* Save both reports to your desktop.
* The instructions here ask you to attach the Attach.txt.



1) DDS.txt
2) Attach.txt
Instead of attaching, please copy/past both logs into your Thread

Note: DDS will instruct you to post the Attach.txt log as an attachment.
Please just post it as you would any other log by copying and pasting it into the reply.

•Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run.
After downloading the tool, disconnect from the internet and disable all antivirus protection.
Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE .Then post your DDS logs. (DDS.txt and Attach.txt )
Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender