Hello and welcome to
Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the
shift key down while inserting the USB storage device for about
10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
This doesn't appear to be a malware issue. I would suggest that you download and install MicroSoft Security Essentials. It's free, very effective and not a resource hog like AVG. Then remove AVG using the removal tool below.*****************************************
Remember to only install one antivirus! 1)
Avast! Home Edition2)
AVG Free Edition3)
Avira AntiVir Personal4)
Microsoft Security Essentials for Windows Vista\Windows 7 -
64 bit Download4-a)
Microsoft Security Essentials for Windows XP5)
Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
6)
PC Tools AntiVirus Free EditionIt is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.******************************************
AVG Antivirus -
AVG Antivirus Remover utility***********************************************
Slow Computer? It may not be Malware for free cleaning/maintenance tools to help keep your computer running smoothly.
