XP PC Hanging, Freezing

[dc4580]

Yes, problem still exists with Norton.    That was just irritation with McAfee.  Doesn't matter which, Norton or McAfee, problem still occurs. 

While I was working with McAfee Tier 2.5, they were collecting logs and also wanted to get Debug Diagnosis running so they could trap data when a given threshold would be reached.  They could never get it set up correctly.  That's why I was asking if you knew of such a tool that could be set up to trip on a threshold and collect data while the problem was occurring.

[SuperDave]

Please try this: Download and install MicroSoft Security Essentials and activate it. Next, disable your Norton AV and try running MSE as your AV for a few days and see if the problem goes away.

Microsoft Security Essentials for Windows Vista\Windows 7 - 64 bit Download
 Microsoft Security Essentials for Windows XP

[dc4580]

Ok, I'll install it and update you either Monday or Tuesday.

[SuperDave]

Ok, I'll install it and update you either Monday or Tuesday.

I'll be watching for it.

[dc4580]

MSE didn't make any difference.  The problem occurred as soon as I had MSE up and tried browsing.  I am back on Norton now.

[SuperDave]

Run the BitDefender Online scanner

Agree to the license and then select Scan. DO NOT CHANGE THE OPTIONS TO SHOW ALL FILES SCANNED. That will make your logs huge and we don't need to see clean files.

Once Bitdefender completes the scan:
Click-on the Detected Problems tab.
Then select Click here to export the scan report.

When the window comes up to save the report, change the Save as type: box to:
Text (Tab Delimited) (*.txt) and then in the File name box enter change to bdscan then click Save.

This will save a file named bdscan.txt. I would suggest saving it to the Desktop so you can easily find it. (take notice of where you save it so you can find it later).
This bdcan.txt file will actually contain HTML code that we can easily view later while reviewing your log. All we have to do is rename the file to bdscan.html.

If you do not follow these step, you will have an incorrect log or worse a log summary which is useless to us.

Post the bdscan.txt file as an Attachment.

[dc4580]

Dave,
can you give me the best way to attach into a post?

Thanks.

[SuperDave]

Dave,
can you give me the best way to attach into a post?

Thanks.

Why can't you copy and paste it?

[dc4580]

Bitdefender not producing the activex control install popup.  Just says Loading Bitdefender Quickscan in red and sits there.  I will try this again tomorrow.

My last question was asked because in my work with vendors, their sites often have an upload facility that allows for documents pertaining to an issue to be attached to the issue, and I didn't see anything like that on this forum.   

[SuperDave]

My last question was asked because in my work with vendors, their sites often have an upload facility that allows for documents pertaining to an issue to be attached to the issue, and I didn't see anything like that on this forum.

I would rather see the logs copied and pasted in your reply. I don't want to go looking for them at another site.

[dc4580]

Slight miscommunication here.  I never said that I was going to locate any logs elsewhere.  I was discussing attachments and how they are attached to issues.

As I said, I will retry the bitdefender when I get home.

[SuperDave]

Ok Sorry. I'll will watch for the log.

[dc4580]

I reach the point where quickscan prompts for the add-on of qsax.cab, which is blue background for short time, then goes to creme-colored background.  If clicked, it will not give install menu.  That's as far as I can get.  I tried this a number of times, failing each time.

[SuperDave]

Ok. Let's try another one.

Please go to Kaspersky website and perform an online antivirus scan.

1. Read through the requirements and privacy statement and click on Accept button.
2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
3. When the downloads have finished, click on Settings.
4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
Spyware, Adware, Dialers, and other potentially dangerous programs
Archives

5. Click on My Computer under Scan.
6. Once the scan is complete, it will display the results. Click on View Scan Report.
7. You will see a list of infected items there. Click on Save Report As....
8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
9. Please post this log in your next reply along with a fresh HijackThis log.

[dc4580]

Custom scan is what you are looking for.  It is running right now.  When I get home later on today, I will post the results along with a HijackThis report.