Word & Excel Problems

[mis2ko]

I am afraid it came with the computer, there was no disc.

[Rustys]

How old is the computer?  Mainfracture? Model?

Have you tried to restore your system to factory?

[mis2ko]

The computer is less than a year old.  Toshiba Satellite L655=S5153.  I don't want to go back because that will bring up the virus again.

[soybean]

Have you tried to restore your system to factory?

This would not "bring up the virus again."

[mis2ko]

I don't know how to do that??

[soybean]

How old is the computer?  Mainfracture Manufacturer? Model?

[mis2ko]

I gave it to you prevoiusly.  Tochiba Satellite L655-S5153 Had it for lest than a year.

[Rustys]

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=SB&os=&category=&moid=2861813&rpn=PSK2CU&modelFilter=L655-S5153&selCategory=2756709&selFamily=1073768663


Select user guide
Go to page #61

[soybean]

http://www.fixya.com/support/t9833529-delete_everything

Keep in mind this would erase the hard drive and reinstall the OS and other software that was on the computer when it was new.  So, any important files not backed up before doing this would be lost. 

However, I believe the posts in this discussion up to this point do not clearly indicate taking this action is necessary.  You still have not posted an up-close screen print to clearly show the problem you're having, or thing you have, with Word and Excel.

[mis2ko]

I tried sending a printscreen but it won't take it.  it is .jpg and under 200K