limited connectivity

[SuperDave]

Is this supposed to eventually get to the limited connectivity issue I'm having?

Yes. I want to make sure that it's not malware that's causing that problem. One more scan please.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan
•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.
•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[hansberry]

But remember, I dont have access to the internet on that computer (the reason I'm here).   I've been downloading everything all this time and transferring the files to that one.  Right now I'm using my funky laptop to access the internet.

So since this is an 'online' scan, I'm assuming I can't download it to use on the other computer. 

?

[SuperDave]

You're correct. It needs a connection. This is the first time I've run across such a connection. I'm checking with a colleague to see if he has any suggestions.

[SuperDave]

Please download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it



Click the "Scan" button to start scan

Note: Do not take action against any **Rootkit** entries until I have reviewed the log. Often there are false positives



On completion of the scan click save log, save it to your desktop and post in your next reply

[hansberry]

hmm...well, it seems that some of our programs that used to work must have been deleted from one of these antivirus programs because they arent working now.  Is there a way to get THEM back and not the infected files?  I saw that it was even deleting strange things like files from Roller Coaster Deluxe CDRom that I've had for years.  Being a store bought program it  wouldnt be possible to have a virus on it would it?

[SuperDave]

hmm...well, it seems that some of our programs that used to work must have been deleted from one of these antivirus programs because they arent working now.

All the tools I use are safe and won't cause that problem. Please tell me which programs are not working?

Being a store bought program it  wouldnt be possible to have a virus on it would it?

Yes, it's possible. Can you run the aswMBR.exe program?

[hansberry]

I'm not sure what all programs are not working other than the Minecraft game the kids play. It shows all the files as there but acts like they arent when clicked.  Just spins the wheel/cursur for a moment and then stops.   There was one other program but I don't remember now what it was.   Perhaps this is just something related to the initial problem but I thought the kids had played minecraft fine even with the internet/slow computer trouble.  They play it every Saturday..so one week ago it was fine and yesterday it didnt work.    I saw the roller coaster stuff listed in one of the scans but we havent played that program recently so I don't know if it was affected or not.

Well anyway, I posted the last two posts back to back and didnt notice your post come in between so here is the log for ASW.  I didnt click the 'FIXMBR' button yet and of course being offline I didnt let it update definitions.....

aswMBR version 0.9.9.1532 Copyright(c) 2011 AVAST Software
Run date: 2012-02-12 16:57:31
-----------------------------
16:57:31.459    OS Version: Windows 6.0.6002 Service Pack 2
16:57:31.459    Number of processors: 1 586 0x5F03
16:57:31.462    ComputerName: HANSBERRY-PC  UserName: Hansberry
16:57:32.135    Initialize success
16:58:19.692    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000062
16:58:19.695    Disk 0 Vendor: ST316081 4.AA Size: 152627MB BusType: 6
16:58:19.704    Disk 0 MBR read successfully
16:58:19.709    Disk 0 MBR scan
16:58:19.711    Disk 0 unknown MBR code
16:58:19.717    Disk 0 Partition 1 00     27 Hidden NTFS WinRE NTFS        10240 MB offset 2048
16:58:19.733    Disk 0 Partition 2 80 (A) 07    HPFS/NTFS NTFS       142385 MB offset 20973568
16:58:19.738    Disk 0 scanning sectors +312579760
16:58:19.808    Disk 0 scanning C:\Windows\system32\drivers
16:58:26.793    Service scanning
16:58:28.201    Modules scanning
16:58:34.415    Disk 0 trace - called modules:
16:58:34.446    ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll storport.sys nvstor32.sys USBPORT.SYS usbehci.sys RTKVHDA.sys HDAudBus.sys
16:58:34.450    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8549e298]
16:58:34.796    3 CLASSPNP.SYS[879a38b3] -> nt!IofCallDriver -> [0x84f126b0]
16:58:34.803    5 acpi.sys[8060a6bc] -> nt!IofCallDriver -> \Device\00000062[0x84b189c0]
16:58:34.809    Scan finished successfully
16:59:09.994    Disk 0 MBR has been saved successfully to "E:\MBR.dat"
16:59:10.013    The log file has been saved successfully to "E:\aswMBR.txt"

[SuperDave]

I'm not sure what all programs are not working other than the Minecraft game the kids play

You may need to re-install the program.

Please download MBRCheck.exe by a_d_13 from one of the links provided below and save it to your desktop.

Link 1
Link 2
Link 3

•Double-click on MBRCheck.exe to run it.

•It will open a black window...please do not fix anything (if it gives you an option).

•When complete, you should see Done! Press ENTER to exit.... Press Enter on the keyboard.

•A log named MBRCheck_date_time.txt (i.e. MBRCheck_07.21.10_10.22.51.txt) will appear on the desktop.
•Please copy and paste the contents of that log in your next reply.

[hansberry]

It gave me an error or something that said:

Found non-standard or infected MBR.
Enter Y and hit enter for more options or N to exit

[hansberry]

BTW, in case it matters, if you type in Y to get more options it says

1) Dump the MBR of a physical disk to file
2) Restore the MBR of a physical disk with a standard boot code
3) Exit

[hansberry]

UM...haha.  Well, no log ever popped up and it had a different message than what I think you mentioned but after trying it three times I finally figured out it was saving logs to my desktop instead of popping them up!

So here is the log 

MBRCheck, version 1.2.3
(c) 2010, AD

Command-line:         
Windows Version:      Windows Vista Home Basic Edition
Windows Information:      Service Pack 2 (build 6002), 32-bit
Base Board Manufacturer:   eMachines
BIOS Manufacturer:      Phoenix Technologies, LTD
System Manufacturer:      eMachines
System Product Name:      ET1161-05
Logical Drives Mask:      0x000007fc

Kernel Drivers (total 148):
  0x82007000 \SystemRoot\system32\ntkrnlpa.exe
  0x823C1000 \SystemRoot\system32\hal.dll
  0x80404000 \SystemRoot\system32\kdcom.dll
  0x8040B000 \SystemRoot\system32\PSHED.dll
  0x8041C000 \SystemRoot\system32\BOOTVID.dll
  0x80424000 \SystemRoot\system32\CLFS.SYS
  0x80465000 \SystemRoot\system32\CI.dll
  0x80545000 \SystemRoot\system32\drivers\Wdf01000.sys
  0x805B6000 \SystemRoot\system32\drivers\WDFLDR.SYS
  0x80602000 \SystemRoot\system32\drivers\acpi.sys
  0x80648000 \SystemRoot\system32\drivers\WMILIB.SYS
  0x80651000 \SystemRoot\system32\drivers\msisadrv.sys
  0x80659000 \SystemRoot\system32\drivers\pci.sys
  0x80680000 \SystemRoot\System32\drivers\partmgr.sys
  0x8068F000 \SystemRoot\system32\drivers\volmgr.sys
  0x8069E000 \SystemRoot\System32\drivers\volmgrx.sys
  0x806E8000 \SystemRoot\system32\drivers\pciide.sys
  0x806EF000 \SystemRoot\system32\drivers\PCIIDEX.SYS
  0x806FD000 \SystemRoot\System32\drivers\mountmgr.sys
  0x8070D000 \SystemRoot\system32\drivers\atapi.sys
  0x80715000 \SystemRoot\system32\drivers\ataport.SYS
  0x80733000 \SystemRoot\system32\DRIVERS\nvstor32.sys
  0x80757000 \SystemRoot\system32\DRIVERS\storport.sys
  0x80798000 \SystemRoot\system32\drivers\fltmgr.sys
  0x807CA000 \SystemRoot\system32\drivers\fileinfo.sys
  0x8260E000 \SystemRoot\System32\Drivers\ksecdd.sys
  0x8267F000 \SystemRoot\system32\drivers\ndis.sys
  0x8278A000 \SystemRoot\system32\drivers\msrpc.sys
  0x827B5000 \SystemRoot\system32\drivers\NETIO.SYS
  0x8760F000 \SystemRoot\System32\drivers\tcpip.sys
  0x876F9000 \SystemRoot\System32\drivers\fwpkclnt.sys
  0x87806000 \SystemRoot\System32\Drivers\Ntfs.sys
  0x87916000 \SystemRoot\system32\drivers\volsnap.sys
  0x8794F000 \SystemRoot\System32\Drivers\spldr.sys
  0x87957000 \SystemRoot\System32\Drivers\mup.sys
  0x87966000 \SystemRoot\System32\drivers\ecache.sys
  0x8798D000 \SystemRoot\system32\drivers\disk.sys
  0x8799E000 \SystemRoot\system32\drivers\CLASSPNP.SYS
  0x879BF000 \SystemRoot\system32\drivers\crcdisk.sys
  0x879DF000 \SystemRoot\system32\DRIVERS\tunnel.sys
  0x879EA000 \SystemRoot\system32\DRIVERS\tunmp.sys
  0x87738000 \SystemRoot\system32\DRIVERS\amdk8.sys
  0x87748000 \SystemRoot\system32\DRIVERS\i8042prt.sys
  0x879F3000 \SystemRoot\system32\DRIVERS\mouclass.sys
  0x8775B000 \SystemRoot\system32\DRIVERS\kbdclass.sys
  0x87766000 \SystemRoot\system32\DRIVERS\usbohci.sys
  0x87770000 \SystemRoot\system32\DRIVERS\USBPORT.SYS
  0x877AE000 \SystemRoot\system32\DRIVERS\usbehci.sys
  0x8AE0A000 \SystemRoot\system32\DRIVERS\HDAudBus.sys
  0x8AE97000 \SystemRoot\system32\drivers\iviaspi.sys
  0x8AE9A000 \SystemRoot\system32\DRIVERS\cdrom.sys
  0x8AEB2000 \SystemRoot\System32\Drivers\GEARAspiWDM.sys
  0x8B20B000 \SystemRoot\system32\DRIVERS\nvlddmkm.sys
  0x8BB1C000 \SystemRoot\system32\DRIVERS\nvBridge.kmd
  0x8BB1E000 \SystemRoot\System32\drivers\dxgkrnl.sys
  0x8BBBE000 \SystemRoot\System32\drivers\watchdog.sys
  0x8BBCA000 \SystemRoot\system32\DRIVERS\msiscsi.sys
  0x8B200000 \SystemRoot\system32\DRIVERS\TDI.SYS
  0x8AEB8000 \SystemRoot\system32\DRIVERS\rasl2tp.sys
  0x8AECF000 \SystemRoot\system32\DRIVERS\ndistapi.sys
  0x8AEDA000 \SystemRoot\system32\DRIVERS\ndiswan.sys
  0x8AEFD000 \SystemRoot\system32\DRIVERS\raspppoe.sys
  0x8AF0C000 \SystemRoot\system32\DRIVERS\raspptp.sys
  0x8AF20000 \SystemRoot\system32\DRIVERS\rassstp.sys
  0x8AF35000 \SystemRoot\System32\Drivers\Pcouffin.sys
  0x8AF41000 \SystemRoot\system32\DRIVERS\termdd.sys
  0x8BBF9000 \SystemRoot\system32\DRIVERS\swenum.sys
  0x8AF51000 \SystemRoot\system32\DRIVERS\ks.sys
  0x8AF7B000 \SystemRoot\system32\DRIVERS\mssmbios.sys
  0x8AF85000 \SystemRoot\system32\DRIVERS\umbus.sys
  0x8AF92000 \SystemRoot\system32\DRIVERS\usbhub.sys
  0x8AFC7000 \SystemRoot\System32\Drivers\NDProxy.SYS
  0x8C005000 \SystemRoot\system32\drivers\RTKVHDA.sys
  0x8C212000 \SystemRoot\system32\drivers\portcls.sys
  0x8C23F000 \SystemRoot\system32\drivers\drmk.sys
  0x8C264000 \SystemRoot\System32\Drivers\Fs_Rec.SYS
  0x8C26D000 \SystemRoot\System32\Drivers\Null.SYS
  0x8C274000 \SystemRoot\System32\Drivers\Beep.SYS
  0x8C27B000 \SystemRoot\System32\drivers\vga.sys
  0x8C287000 \SystemRoot\System32\drivers\VIDEOPRT.SYS
  0x8C2A8000 \SystemRoot\System32\DRIVERS\RDPCDD.sys
  0x8C2B0000 \SystemRoot\system32\drivers\rdpencdd.sys
  0x8C2B8000 \SystemRoot\System32\Drivers\Msfs.SYS
  0x8C2C3000 \SystemRoot\System32\Drivers\Npfs.SYS
  0x8C2D1000 \SystemRoot\System32\DRIVERS\rasacd.sys
  0x8C2DA000 \SystemRoot\system32\DRIVERS\tdx.sys
  0x8C2F0000 \SystemRoot\System32\Drivers\SYMTDI.SYS
  0x8C31C000 \??\C:\Windows\system32\Drivers\SYMEVENT.SYS
  0x8C341000 \SystemRoot\system32\DRIVERS\smb.sys
  0x8C355000 \SystemRoot\system32\drivers\afd.sys
  0x8C39D000 \SystemRoot\System32\DRIVERS\netbt.sys
  0x8C3CF000 \SystemRoot\system32\drivers\ws2ifsl.sys
  0x8C3D8000 \SystemRoot\system32\DRIVERS\pacer.sys
  0x8C3EE000 \SystemRoot\system32\DRIVERS\SymIMv.sys
  0x8AFD8000 \SystemRoot\system32\DRIVERS\rtlprot.sys
  0x8AFE2000 \SystemRoot\system32\DRIVERS\netbios.sys
  0x877BD000 \SystemRoot\system32\DRIVERS\wanarp.sys
  0x8AFF0000 \SystemRoot\System32\Drivers\SRTSPX.SYS
  0x8C80B000 \??\C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys
  0x8C87B000 \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS
  0x8C89D000 \??\C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS
  0x8C8A3000 \SystemRoot\system32\DRIVERS\rdbss.sys
  0x8C8DF000 \SystemRoot\system32\drivers\nsiproxy.sys
  0x8C8E9000 \??\C:\PROGRA~2\Symantec\DEFINI~1\SymcData\ipsdefs\20090811.002\IDSvix86.sys
  0x8C92F000 \??\C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys
  0x8C98D000 \SystemRoot\System32\Drivers\dfsc.sys
  0x8D001000 \SystemRoot\system32\DRIVERS\wg111v3.sys
  0x8D05F000 \SystemRoot\system32\DRIVERS\cdfs.sys
  0x8D075000 \SystemRoot\system32\DRIVERS\usbprint.sys
  0x8D07F000 \SystemRoot\system32\DRIVERS\USBD.SYS
  0x8D081000 \SystemRoot\system32\DRIVERS\usbscan.sys
  0x8D08E000 \SystemRoot\System32\Drivers\crashdmp.sys
  0x8D09B000 \SystemRoot\System32\Drivers\dump_diskdump.sys
  0x8D0A5000 \SystemRoot\System32\Drivers\dump_nvstor32.sys
  0x8D0C9000 \SystemRoot\system32\DRIVERS\USBSTOR.SYS
  0x93A60000 \SystemRoot\System32\win32k.sys
  0x8D0DE000 \SystemRoot\System32\drivers\Dxapi.sys
  0x8D0E8000 \SystemRoot\system32\DRIVERS\monitor.sys
  0x93C80000 \SystemRoot\System32\TSDDD.dll
  0x93CA0000 \SystemRoot\System32\cdd.dll
  0x8D0F7000 \SystemRoot\system32\drivers\luafv.sys
  0x8D112000 \SystemRoot\system32\drivers\WudfPf.sys
  0x8D12C000 \SystemRoot\system32\DRIVERS\lltdio.sys
  0x8D13C000 \SystemRoot\system32\DRIVERS\nwifi.sys
  0x8D166000 \SystemRoot\system32\DRIVERS\ndisuio.sys
  0x8D170000 \SystemRoot\system32\DRIVERS\rspndr.sys
  0x8D183000 \SystemRoot\system32\drivers\HTTP.sys
  0x8C9A4000 \SystemRoot\System32\Drivers\fastfat.SYS
  0x9D40A000 \SystemRoot\system32\drivers\spsys.sys
  0x9D4BA000 \??\C:\Windows\system32\drivers\CO_Mon.sys
  0x9D4C2000 \SystemRoot\System32\DRIVERS\srvnet.sys
  0x9D4DF000 \SystemRoot\system32\DRIVERS\bowser.sys
  0x9D4F8000 \SystemRoot\System32\drivers\mpsdrv.sys
  0x9D50D000 \SystemRoot\system32\drivers\mrxdav.sys
  0x9D52E000 \SystemRoot\system32\DRIVERS\mrxsmb.sys
  0x9D54D000 \SystemRoot\system32\DRIVERS\mrxsmb10.sys
  0x9D586000 \SystemRoot\system32\DRIVERS\mrxsmb20.sys
  0x9D59E000 \SystemRoot\System32\DRIVERS\srv2.sys
  0x97808000 \SystemRoot\System32\DRIVERS\srv.sys
  0x97857000 \??\C:\Windows\system32\drivers\int15.sys
  0x9785E000 \SystemRoot\system32\drivers\peauth.sys
  0x9793C000 \SystemRoot\System32\Drivers\secdrv.SYS
  0x97964000 \SystemRoot\System32\Drivers\SYMREDRV.SYS
  0x97968000 \SystemRoot\System32\drivers\tcpipreg.sys
  0x97976000 \SystemRoot\system32\DRIVERS\WUDFRd.sys
  0x97997000 \??\C:\Windows\system32\drivers\mbam.sys
  0x9799B000 \??\C:\Users\HANSBE~1\AppData\Local\Temp\aswMBR.sys
  0x76F10000 \Windows\System32\ntdll.dll

Processes (total 66):
       0 System Idle Process
       4 System
     432 C:\Windows\System32\smss.exe
     508 csrss.exe
     556 C:\Windows\System32\wininit.exe
     564 csrss.exe
     604 C:\Windows\System32\services.exe
     616 C:\Windows\System32\lsass.exe
     624 C:\Windows\System32\lsm.exe
     648 C:\Windows\System32\winlogon.exe
     816 C:\Windows\System32\svchost.exe
     864 C:\Windows\System32\nvvsvc.exe
     888 C:\Windows\System32\svchost.exe
     924 C:\Windows\System32\svchost.exe
     972 C:\Windows\System32\svchost.exe
    1080 C:\Windows\System32\svchost.exe
    1096 C:\Windows\System32\svchost.exe
    1168 C:\Windows\System32\audiodg.exe
    1192 C:\Windows\System32\svchost.exe
    1208 C:\Windows\System32\SLsvc.exe
    1244 C:\Windows\System32\svchost.exe
    1356 C:\Windows\System32\svchost.exe
    1388 C:\Windows\System32\nvvsvc.exe
    1716 C:\Windows\System32\spoolsv.exe
    1724 C:\Windows\System32\taskeng.exe
    1776 C:\Program Files\Common Files\Symantec Shared\CCSVCHST.EXE
    1876 C:\Windows\System32\dwm.exe
    1888 C:\Windows\explorer.exe
     276 C:\Windows\System32\svchost.exe
    1400 C:\Windows\RtHDVCpl.exe
    1632 C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
     256 C:\Program Files\Zune\ZuneLauncher.exe
    1564 C:\Program Files\iTunes\iTunesHelper.exe
     420 C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
     896 C:\Program Files\Common Files\Java\Java Update\jusched.exe
    1232 C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    2056 C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    2064 C:\Program Files\Windows Media Player\wmpnscfg.exe
    2072 C:\Program Files\Sandisk\Common\Bin\WinCinemaMgr.exe
    2088 C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
    2096 C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
    2104 C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
    2592 C:\Program Files\SUPERAntiSpyware\SASCore.exe
    2624 C:\Windows\System32\agrsmsvc.exe
    2648 C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    2708 C:\Program Files\Bonjour\mDNSResponder.exe
    2740 C:\Program Files\EMACHINES\eMachines Recovery Management\Service\ETService.exe
    2896 C:\Windows\System32\svchost.exe
    2956 C:\Program Files\CyberLink\Shared files\RichVideo.exe
    3144 C:\Program Files\Common Files\Symantec Shared\CCSVCHST.EXE
    3868 C:\Windows\System32\svchost.exe
    3912 C:\Windows\System32\SearchIndexer.exe
    4060 WUDFHost.exe
    2416 C:\Program Files\Windows Media Player\wmpnetwk.exe
    1456 C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    2788 C:\Program Files\iPod\bin\iPodService.exe
     824 C:\Windows\System32\taskeng.exe
     272 C:\Windows\System32\svchost.exe
     192 C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    2192 C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    3928 C:\Windows\System32\conime.exe
    2844 C:\Windows\System32\SearchProtocolHost.exe
    1504 C:\Windows\System32\SearchFilterHost.exe
    3216 dllhost.exe
    3324 dllhost.exe
    1860 C:\Users\Hansberry\Desktop\MBRCheck.exe

\\.\C: --> \\.\PhysicalDrive0 at offset 0x00000002`80100000  (NTFS)
\\.\I: --> \\.\PhysicalDrive5 at offset 0x00000000`00007e00  (NTFS)

PhysicalDrive0 Model Number: ST3160815AS, Rev: 4.AA
PhysicalDrive5 Model Number: SeagateFreeAgentDesktop, Rev: 100D

      Size  Device Name          MBR Status
  --------------------------------------------
    149 GB  \\.\PhysicalDrive0   Unknown MBR code
            SHA1: F85B7CD526802923C3EA061081FBF03E1B7455C 7
    298 GB  \\.\PhysicalDrive5   RE: Unknown MBR code
            SHA1: 639AC5CDF8A5CF3245975932C6A4215450A7B98 F


Found non-standard or infected MBR.
Enter 'Y' and hit ENTER for more options, or 'N' to exit:

[SuperDave]

Do you have the Recovery Console on your hard drive? If not, do you have the OS disk?

[hansberry]

what do you mean by recovery console?   Is that the windows thing that has the checkpoints?

I have something called emachines recovery management that has options like 'create factory default disc' and 'create driver and application backup disc'.    Then under the restore tab it has 'restore system to factory default', 'reinstall aplications/drivers' and 'password settings'.

[hansberry]

Someone thought I should make sure you knew I have VISTA.

Cant find any CD.  The only one I have is the cd verson of the manual that came with the computer..no OS stuff.  I don't remember gettting anything else so perhaps it is already installed or that other thing I mentioned is replacing it?

[hansberry]

Sorry to make another reply.

When I clicked on the info about the emachines recovery management that I mentioned to you before
it said:

"emachines recovery management does away with the neeed for recovery discs provided by the manufacturer.  emachines recovery management occupies space in a hidden partition on your systems hard disk and allows you to perform backup/restore operations and to burn backup images to CD or DVD depending on system configuration."



I just thought this might be why I cant find a VISTA OS disk and don't remember having one with this computer.  I usually save them and have them for all my other/past computers.