[PROMOTE HERE] is spam or worse

[darcomputer]

i am getting [PROMOTE HERE] daily with maybe 5 everyday with different people's names attached, block name or domain does not work. plz help  And this screen's font just got bigger and before the [PROMOTE HERE] that i noticed, the font would get really small.  sry but not sure how long promote here has been here in my emails. 

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Malwarebytes' Anti-Malware (MBAM)

If you already have Malwarebytes be sure to check for updates before scanning!

Download Malwarebytes Anti-Malware and save it to your desktop. Alternate download link

•Double-click mbam-setup.exe and follow the prompts to install the program.

•Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

•If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

•If an update is found, it will download and install the latest version.
•Once the program has loaded, select Perform Quick Scan, then click Scan.

•When the scan is complete, click OK, then Show Results to view the results.

•Be sure that everything is checked, and click Remove Selected.

•When completed, a log will open in Notepad. Save it to a convenient location like the Desktop.

•The log is also automatically saved and can be viewed later by clicking the Logs tab in MBAM.

•Copy and Paste the contents of the report in your reply.

•Exit MBAM.
.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

***************************************************************
SUPERAntiSpyware

If you already have SUPERAntiSpyware be sure to check for updates before scanning!

Download SuperAntispyware Free Edition (SAS)
* Double-click the icon on your desktop to run the installer.
* When asked to Update the program definitions, click Yes
* If you encounter any problems while downloading the updates, manually download and unzip them from here
* Next click the Preferences button.

•Under Start-Up Options uncheck Start SUPERAntiSpyware when Windows starts
* Click the Scanning Control tab.
* Under Scanner Options make sure only the following are checked:

•Close browsers before scanning
•Scan for tracking cookies
•Terminate memory threats before quarantining
•Please leave the others unchecked

•Click the Close button to leave the control center screen.

* On the main screen click Scan your computer
* On the left check the box for the drive you are scanning.
* On the right choose Perform Complete Scan
* Click Next to start the scan. Please be patient while it scans your computer.
* After the scan is complete a summary box will appear. Click OK
* Make sure everything in the white box has a check next to it, then click Next
* It will quarantine what it found and if it asks if you want to reboot, click Yes

•To retrieve the removal information please do the following:
•After reboot, double-click the SUPERAntiSpyware icon on your desktop.
•Click Preferences. Click the Statistics/Logs tab.

•Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.

•It will open in your default text editor (preferably Notepad).
•Save the notepad file to your desktop by clicking (in notepad) File > Save As...

* Save the log somewhere you can easily find it. (normally the desktop)
* Click close and close again to exit the program.
*Copy and Paste the log in your post.
****************************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

[darcomputer]

i am away tomorrow, will start this wed. tyvm

[darcomputer]

MBAM

Malwarebytes Anti-Malware (Trial) 1.62.0.1300
www.malwarebytes.org

Database version: v2012.09.05.11

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
owner :: OWNER-PC [administrator]

Protection: Enabled

05/09/2012 5:28:31 PM
mbam-log-2012-09-05 (17-28-31).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 214994
Time elapsed: 2 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

SUPERAntispyware
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/05/2012 at 06:43 PM

Application Version : 5.5.1012

Core Rules Database Version : 9178
Trace Rules Database Version: 6990

Scan type       : Complete Scan
Total Scan Time : 00:57:57

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned      : 686
Memory threats detected   : 0
Registry items scanned    : 68747
Registry threats detected : 0
File items scanned        : 150319
File threats detected     : 22

Adware.Tracking Cookie
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\PFBJT3LU.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\5IXJX2O3.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\V3K2S3U8.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\13NW4A7B.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\4EAA7A1B.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\9VA1A5UK.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\T2B9DCTC.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\3CRFG338.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\UYJQJ69Y.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\GLZV4BP1.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZBKEYIV0.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\0EIMICDY.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\ZOWHQ6SC.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\UIU71H7N.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\0VCSL9X1.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\WO6LM6S1.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\47W4V3U9.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\74HC87P3.txt [ Cookie:[email protected]/ ]
   C:\USERS\OWNER\AppData\Roaming\Microsoft\Windows\Cookies\Low\Y2Y12W81.txt [ Cookie:[email protected]/ ]
   .doubleclick.net [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
   .tribalfusion.com [ C:\USERS\OWNER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
   core.saymedia.com [ C:\USERS\OWNER\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\ZGQ9QE2

screen317's

 Results of screen317's Security Check version 0.99.50 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 9 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
AVG Anti-Virus Free Edition 2012   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````[/u]
 Malwarebytes Anti-Malware version 1.62.0.1300 
 Java(TM) 6 Update 20 
 Java version out of Date!
 Adobe Reader 9 Adobe Reader out of Date!
 Google Chrome 21.0.1180.89 
````````Process Check: objlist.exe by Laurent````````[/u] 
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbamgui.exe 
 AVG avgwdsvc.exe
 AVG avgtray.exe
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````[/u]

[SuperDave]

Please download AdwCleaner by Xplode onto your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  
• Click on Search.
  
• A logfile will automatically open after the scan has finished.
• Please post the content of that logfile in your reply.
• You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

*************************************************
Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.

First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
****************************************************
Please download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it



Click the "Scan" button to start scan

Note: Do not take action against any **Rootkit** entries until I have reviewed the log. Often there are false positives



On completion of the scan click save log, save it to your desktop and post in your next reply.

[darcomputer]

could not download adwcleaner, got a toolbar, then zoom downloader from web site, avg would not allow it, and i mean would not, not even an option.

[darcomputer]

got update of Java JRE and here is the aswBRE.exe results

aswMBR version 0.9.9.1665 Copyright(c) 2011 AVAST Software
Run date: 2012-09-05 20:19:06
-----------------------------
20:19:06.559    OS Version: Windows x64 6.1.7601 Service Pack 1
20:19:06.559    Number of processors: 8 586 0x2A07
20:19:06.559    ComputerName: OWNER-PC  UserName: owner
20:19:08.007    Initialize success
20:20:15.627    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
20:20:15.643    Disk 0 Vendor: TOSHIBA_ GT00 Size: 715404MB BusType: 3
20:20:15.643    Disk 0 MBR read successfully
20:20:15.658    Disk 0 MBR scan
20:20:15.658    Disk 0 Windows VISTA default MBR code
20:20:15.674    Disk 0 Partition 1 80 (A) 27 Hidden NTFS WinRE NTFS         1500 MB offset 2048
20:20:15.690    Disk 0 Partition 2 00     07    HPFS/NTFS NTFS       680568 MB offset 3074048
20:20:15.721    Disk 0 Partition 3 00     17 Hidd HPFS/NTFS NTFS        21554 MB offset 1396877312
20:20:15.752    Disk 0 Partition 4 00     17 Hidd HPFS/NTFS NTFS        11781 MB offset 1441019904
20:20:15.783    Disk 0 scanning C:\windows\system32\drivers
20:20:21.727    Service scanning
20:20:46.892    Modules scanning
20:20:46.907    Disk 0 trace - called modules:
20:20:46.954    ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys iaStor.sys hal.dll
20:20:46.970    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8009beb790]
20:20:46.970    3 CLASSPNP.SYS[fffff8800168b43f] -> nt!IofCallDriver -> [0xfffffa8007d2e4f0]
20:20:46.985    5 ACPI.sys[fffff88000ec07a1] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8007e43050]
20:20:46.985    Scan finished successfully
20:21:16.948    Disk 0 MBR has been saved successfully to "C:\Users\owner\Desktop\MBR.dat"
20:21:16.948    The log file has been saved successfully to "C:\Users\owner\Desktop\aswMBR.txt"

[SuperDave]

could not download adwcleaner, got a toolbar, then zoom downloader from web site, avg would not allow it, and i mean would not, not even an option.

I just tried it and it worked well for me. You should download it on another computer and transfer it to your computer.

Download Combofix from any of the links below, and save it to your DESKTOP. 

Link 1
Link 2
Link 3

To prevent your anti-virus application interfering with  ComboFix we need to disable it. See here for a tutorial regarding how to do so if you are unsure.

• Close any open windows and double click ComboFix.exe to run it.
  
  You will see the following image:
  

Click I Agree to start the program.

ComboFix will then extract the necessary files and you will see this:



As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to  have this pre-installed on your machine before doing any malware  removal. This will not occur in Windows Vista and 7

It will allow you to boot up into a special recovery/repair  mode that will allow us to more easily help you should your computer  have a problem after an attempted removal of malware.

If you did not have it installed, you will see the prompt below. Choose YES.



Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).

Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.

[darcomputer]

Combofix has given me this message, also deleted my ie access in the task bar, and had to run the ie i am using now with: administrator:  the message:  Illegal operation attempted on a registry key that has been marked for deletion.  with OK option  Only a couple of programs have restarted, non of the antivirus or malware removals.   Again i had to right click on ie in the start menu and choose admin in order to use ie.   maybe i should go to restore point.  worried.   will go to library and download adwcleaner 

[SuperDave]

the message:  Illegal operation attempted on a registry key that has been marked for deletion.  with OK option 

A re-boot usually gets rid of this message.

[darcomputer]

it was not just a message, it was very serious.  computer acted up more and more every few minutes so i had to do a system restore that went back one day, and computer is ok now whew, of course still need help with virus, malware, etc. whatever is still playing with this computer  help

[darcomputer]

not available until sunday pm tyvm 

[SuperDave]

Re-run MBAM:

Code:
Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Quick Scan, and press Scan. Remove selected, and post the log in your next reply..

Please run MBAM(above) AdwCleaner and try to run ComboFix again and post all the logs.

[darcomputer]

Malwarebytes Anti-Malware (Trial) 1.65.0.1400
www.malwarebytes.org

Database version: v2012.09.07.13

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
owner :: OWNER-PC [administrator]

Protection: Enabled

13/09/2012 5:36:47 PM
mbam-log-2012-09-13 (18-14-03).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 370193
Time elapsed: 35 minute(s), 4 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 17
HKCR\CLSID\{11111111-1111-1111-1111-110011501158} (PUP.215Apps) -> No action taken.
HKCR\TypeLib\{44444444-4444-4444-4444-440044504458} (PUP.215Apps) -> No action taken.
HKCR\Interface\{55555555-5555-5555-5555-550055505558} (PUP.215Apps) -> No action taken.
HKCR\CrossriderApp0005058.BHO.1 (PUP.215Apps) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110011501158} (PUP.215Apps) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110011501158} (PUP.215Apps) -> No action taken.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110011501158} (PUP.215Apps) -> No action taken.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011501158} (PUP.215Apps) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011501158} (PUP.215Apps) -> No action taken.
HKCR\CLSID\{22222222-2222-2222-2222-220022502258} (PUP.CrossRider.SSK) -> No action taken.
HKCR\CrossriderApp0005058.Sandbox.1 (PUP.CrossRider.SSK) -> No action taken.
HKCR\CrossriderApp0005058.Sandbox (PUP.CrossRider.SSK) -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Shopping Sidekick (PUP.215Apps) -> No action taken.
HKCR\CrossriderApp0005058.BHO (PUP.CrossFire.Gen) -> No action taken.
HKCU\Software\Cr_Installer\5058 (Adware.GamePlayLab) -> No action taken.
HKCU\SOFTWARE\INSTALLEDBROWSEREXTENSIONS\215 APPS (PUP.CrossFire.SA) -> No action taken.
HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\nllafhekklanfkimibokomlmidmcmaoi (PUP.CrossRider.SSK) -> No action taken.

Registry Values Detected: 2
HKCU\Software\InstalledBrowserExtensions\215 Apps|5058 (PUP.CrossFire.SA) -> Data: Shopping Sidekick -> No action taken.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Shopping Sidekick|Publisher (PUP.CrossRider.SSK) -> Data: 215 Apps -> No action taken.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\Program Files (x86)\Shopping Sidekick (PUP.CrossRider.SSK) -> No action taken.

Files Detected: 10
C:\Program Files (x86)\Shopping Sidekick\Shopping Sidekick.dll (PUP.215Apps) -> No action taken.
C:\Program Files (x86)\Shopping Sidekick\Shopping Sidekick-bg.exe (PUP.215Apps) -> No action taken.
C:\Program Files (x86)\Shopping Sidekick\Shopping Sidekick.exe (PUP.215Apps) -> No action taken.
C:\Program Files (x86)\Shopping Sidekick\Uninstall.exe (PUP.215Apps) -> No action taken.
C:\Program Files (x86)\Shopping Sidekick\Shopping SidekickInstaller.log (PUP.CrossRider.SSK) -> No action taken.
C:\Program Files (x86)\Shopping Sidekick\ButtonUtil.dll (PUP.CrossRider.SSK) -> No action taken.
C:\Program Files (x86)\Shopping Sidekick\Shopping Sidekick.ico (PUP.CrossRider.SSK) -> No action taken.
C:\Program Files (x86)\Shopping Sidekick\Shopping Sidekick.ini (PUP.CrossRider.SSK) -> No action taken.
C:\Users\owner\Local Settings\Application Data\Shopping Sidekick\Chrome\Shopping Sidekick.crx (PUP.CrossRider.SSK) -> No action taken.
C:\Users\owner\AppData\Local\Shopping Sidekick\Chrome\Shopping Sidekick.crx (PUP.CrossRider.SSK) -> No action taken.

(end)

[SuperDave]

Please run MBAM again and, this time, please clean the infections.

Please download AdwCleaner by Xplode onto your Desktop.

• Double click on AdwCleaner.exe to run the tool.
  
• Click on Search.
  
• A logfile will automatically open after the scan has finished.
• Please post the content of that logfile in your reply.
• You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.