Here's an issue that we've been struggling with, on and off, for a few weeks at work. We've tried many things and done much Googling, but haven't been able to resolve the problem yet.
Background: medium size office, I'd say roughly 60 users, mix of Windows 7 Enterprise X64 and XP Pro, with a Server 2003 R2 Domain Controller.
The issue is, basically, being unable to print from Windows 7 Enterprise x64 to a Kyocera Taskalfa 250ci. We have several Kyocera printers including another identical one, no problems with those at all, it's just one department with problems. Well, I say department, it's actually one room of people in a few departments, so they're even all in the same security groups in AD.
The issue seems to be a driver problem, in that if you right click on the printer and select "Printing preferences", you get an "operation could not be completed" box, no additional details. You can't then print to the printer, even a test page, and trying to select the printer from, say, Excel, will give you "Printer offline" or "Could not connect to printer". Having the printer set as default while in this state will also cause certain programs such as IE to freak out when the default printer doesn't respond and display cryptic error messages until you set the default to something else. Restarting the machine or printer will not help, you have to right click - remove the printer, log off or switch user, then log back on and reinstall the printer. This usually works, but not always.
While this is going on, other users will be able to print to the printer, until they will randomly run into the exact same issue. It's worth noting that myself and the other IT tech are always able to print to the printer with no problems whatsoever.
What we've tried so far: updating the driver on the print server, using a more generic driver than the Kyocera advanced one, setting the printer to render jobs on client computers rather than the server, disabling advanced printing features, and switching driver modes. Sometimes we can go 4 days or more without the issue cropping up, other times we've no sooner removed and re-added the printer and confirmed it's working than the same user is again unable to print.
I can't see that it's a plain incompatibility issue because the other 250ci we have, along with a 300ci, two 3550s and two 2550s, do not cause this problem, also we are able to print just fine using the same OS and driver.
Any suggestions would be more than welcome, we're tearing our hair out with this!
