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Author Topic: Help debugging a crash dump - GeniunIntel  (Read 4593 times)

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ItsBill

    Topic Starter


    Newbie

    • Experience: Expert
    • OS: Windows 7
    Help debugging a crash dump - GeniunIntel
    « on: August 23, 2013, 06:02:09 AM »
    Hey,

    I am new to this forum and was hoping that i could get some help. I have been getting a lot of problems with my computer lately and the latest problem is the blue screen of death appearing whenever i CPU stress my pc with prime95. The temperatur is fine even at 100% cpu load, also the ram is also fine, ive tested it with memtest86+ for 5-6hours, with no problems.

    This is my crash dump, analyzed with WinDbg
    Code: [Select]
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\082313-38204-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*C:\SymbolCache*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18205.amd64fre.win7sp1_gdr.130708-1532
    Machine Name:
    Kernel base = 0xfffff800`0380f000 PsLoadedModuleList = 0xfffff800`03a526d0
    Debug session time: Fri Aug 23 13:00:31.649 2013 (UTC + 2:00)
    System Uptime: 0 days 0:04:37.493
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .........................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, fffffa8007cd5028, be000000, 800400}

    Probably caused by : GenuineIntel

    Followup: MachineOwner
    ---------

    This is the crash dump file:
    Code: [Select]
    http://speedy.sh/56ta8/082313-38204-01.dmp

    ---------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Another crash dump that i get a lot is this...

    Code: [Select]
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Windows\Minidump\080313-25303-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*C:\SymbolCache*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Machine Name:
    Kernel base = 0xfffff800`03866000 PsLoadedModuleList = 0xfffff800`03aa9670
    Debug session time: Sat Aug  3 20:17:34.741 2013 (UTC + 2:00)
    System Uptime: 0 days 4:33:39.584
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .......................................
    Loading User Symbols
    Loading unloaded module list
    .........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 116, {fffffa800cca44e0, fffff8800890c700, ffffffffc000009a, 4}

    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+8ed700 )

    Followup: MachineOwner
    ---------


    Code: [Select]
    http://speedy.sh/Yzxab/080313-25303-01.dmp

    So one dump crash saying nvlddmkm.sys, and another that says GeniunIntel.

    Please help.

    Additional information:
    750W PSU Corsair
    This is my computer specs:
    Intel Core i7 2600K 3,4 GHz 8 MB
    MEMORY 8 GB / 32 GB
    NVIDIA GeForce GTX 560 TI X2 with Crossfire
    Temperatures are all fine - when in 1-2% cpu load, its at 40degrees, when at 100% its at approx 70degress.

    Thank you very much.



    Allan

    • Moderator

    • Mastermind
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    • Experience: Guru
    • OS: Windows 10
    Re: Help debugging a crash dump - GeniunIntel
    « Reply #1 on: August 23, 2013, 12:45:41 PM »
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    jason2074



      Egghead

    • It doesn't matter.
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    • OS: Windows 7
    Re: Help debugging a crash dump - GeniunIntel
    « Reply #2 on: August 23, 2013, 09:50:23 PM »
    Bugcheck 0X00000124 troubleshooting.