Blue Screen of Death BSOD

[SuperDave]

Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
• Copy and paste the contents of these two log files in your next reply.

[darcomputer]

  after scan:   Cleanup:   Congratulations, no cleanup is required
                       Scan Finished:  No malware found.

[darcomputer]

since doing recent the clean ups, i haven't had any antispyware, windows update, windows security etc.  on.  when should i turn them  on and off, and should i use this computer while working with you?  i am but feel wrong about it.

[SuperDave]

since doing recent the clean ups, i haven't had any antispyware, windows update, windows security etc.  on.  when should i turn them  on and off, and should i use this computer while working with you?  i am but feel wrong about it.

Yes, turn them on and don't worry about using the computer while we're cleaning it. I just don't want you to add and new programs until we're finished.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[darcomputer]

ESET = no threats found

[SuperDave]

ESET = no threats found

Good, how's your computer working now? Any other issues before we clean up?

[darcomputer]

Been awhile since last BSOD thank you very much.  Other issues with a laptop.  waiting for clean up instructions tyvm

[SuperDave]

To uninstall ComboFix

• Click the Start button. Click Run. For Vista: type in Run in the Start search, and click on Run in the results pane.
  
• In the field, type in ComboFix /uninstall
  

(Note: Make sure there's a space between the word ComboFix and the forward-slash.)

• Then, press Enter, or click OK.
  
• This will uninstall ComboFix, delete its folders and files, hides System files and folders, and resets System Restore.
  

*************************************
Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
************************************
Go to Microsoft Windows Update and get all critical updates.

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[darcomputer]

could not uninstall combofix,  xp pro 3, IE

[SuperDave]

Download this program and run it Uninstall ComboFix .It will remove ComboFix for you.

[darcomputer]

ran uninstall combofix and was really fast in uninstalling, what is the best way to check if it is really gone?  and then do i have the all okay to marked this thread solved

[SuperDave]

ran uninstall combofix and was really fast in uninstalling, what is the best way to check if it is really gone?  and then do i have the all okay to marked this thread solved

Just check on your C drive. It should be removed. You can mark this solved if you have no other issues.