Hijacked Again!

[jwfilion]

I have Google Chrome and a week ago I got hijacked by another Browser Hijack. This one is calling itself my-online-search. When this happened before, I believed I used RegSeeker to find them in the registry. However, this time it has hidden itself well and I cannot find any entries at all. I have read during all the searches for answers, that it must be removed before it can do real damage. When I searched, I found many results for different names of hijackers, but not this particular one. Downloaded Adwcleaner. AVG said IT was malware and suggested I remove it! Could someone help with this?


Win XP Pro
Version 2002 Service Pack 3
HP Compaq dc 7100
3.4 GhHz, 2 Gigs Ram
AVG Antivirus, SUPERAntiSpyware, Malware Bytes

[Calum]

I've moved this over to the malware removal section.  Please refer to the sticky threads at the top of the forum and post the appropriate information, and a malware specialist will assist you.

[Allan]

Please follow the instructions in the following link and post your logs:
http://www.computerhope.com/forum/index.php/topic,46313.0.html

[jwfilion]

I downloaded Adwcleaner and again, AVG said it was malware. This time I allowed it and the logs follow:

[recovering disk space, attachment deleted by admin]

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please do not attach your logs unless absolutely necessary. Copy and paste them in your reply(ies)

Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.

First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
***********************************************
Update your Adobe Reader. get.adobe.com/reader.

Be sure to uncheck the Free McAfee Security Scan so it isn't installed.

***********************************************
Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
• Copy and paste the contents of these two log files in your next reply.

[jwfilion]

Well, after these programs ran, a few changes were evident. The hijack I had, seems to have disappeared. Google Chrome changed my homepage to theirs and I get an error message stating that my profile could not be opened correctly.
Here are the logs:

Malwarebytes Anti-Rootkit BETA 1.07.0.1007
www.malwarebytes.org

Database version: v2013.10.31.01

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
User :: HP36503695215 [administrator]

10/30/2013 8:31:09 PM
mbar-log-2013-10-30 (20-31-09).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 238907
Time elapsed: 38 minute(s), 5 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1007

(c) Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

Java version: 1.6.0_23

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 3.391000 GHz
Memory total: 2138292224, free: 1438724096

Downloaded database version: v2013.10.31.01
Downloaded database version: v2013.10.11.02
=======================================
------------ Kernel report ------------
     10/30/2013 20:30:59
------------ Loaded modules -----------
\WINDOWS\system32\ntkrnlpa.exe
\WINDOWS\system32\hal.dll
\WINDOWS\system32\KDCOM.DLL
\WINDOWS\system32\BOOTVID.dll
ACPI.sys
\WINDOWS\system32\DRIVERS\WMILIB.SYS
pci.sys
isapnp.sys
pciide.sys
\WINDOWS\system32\DRIVERS\PCIIDEX.SYS
MountMgr.sys
ftdisk.sys
dmload.sys
dmio.sys
PartMgr.sys
VolSnap.sys
atapi.sys
disk.sys
\WINDOWS\system32\DRIVERS\CLASSPNP.SYS
fltmgr.sys
sr.sys
KSecDD.sys
Ntfs.sys
NDIS.sys
Mup.sys
avgrkx86.sys
avgidshx.sys
\SystemRoot\system32\DRIVERS\igxpmp32.sys
\SystemRoot\system32\DRIVERS\VIDEOPRT.SYS
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\parport.sys
\SystemRoot\system32\DRIVERS\serial.sys
\SystemRoot\system32\DRIVERS\serenum.sys
\SystemRoot\system32\DRIVERS\fdc.sys
\SystemRoot\system32\DRIVERS\imapi.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\redbook.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\audstub.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\psched.sys
\SystemRoot\system32\DRIVERS\msgpc.sys
\SystemRoot\system32\DRIVERS\ptilink.sys
\SystemRoot\system32\DRIVERS\raspti.sys
\SystemRoot\system32\DRIVERS\rdpdr.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\update.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\RtkHDAud.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\DRIVERS\avgmfx86.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\Drivers\mnmdd.SYS
\SystemRoot\system32\DRIVERS\emOEM.sys
\SystemRoot\system32\DRIVERS\emBDA.sys
\SystemRoot\system32\DRIVERS\BdaSup.SYS
\SystemRoot\system32\drivers\emAudio.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\ipsec.sys
\SystemRoot\system32\DRIVERS\tcpip.sys
\SystemRoot\system32\DRIVERS\avgtdix.sys
\SystemRoot\system32\DRIVERS\ipnat.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\netbt.sys
\SystemRoot\System32\drivers\afd.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS
\??\C:\Program Files\SUPERAntiSpyware\SASDIFSV.SYS
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\System32\Drivers\Fips.SYS
\SystemRoot\system32\DRIVERS\avgldx86.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\AGRSM.sys
\SystemRoot\System32\Drivers\Modem.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\System32\Drivers\Cdfs.SYS
\SystemRoot\System32\Drivers\dump_atapi.sys
\SystemRoot\System32\Drivers\dump_WMILIB.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\System32\watchdog.sys
\SystemRoot\System32\drivers\dxg.sys
\SystemRoot\System32\drivers\dxgthk.sys
\SystemRoot\System32\igxpgd32.dll
\SystemRoot\System32\igxprd32.dll
\SystemRoot\System32\igxpdv32.DLL
\SystemRoot\System32\igxpdx32.DLL
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\DRIVERS\fssfltr_tdi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\mrxdav.sys
\SystemRoot\system32\DRIVERS\avgidsshimx.sys
\SystemRoot\system32\drivers\wdmaud.sys
\SystemRoot\system32\drivers\sysaudio.sys
\SystemRoot\system32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\avgidsfilterx.sys
\SystemRoot\system32\DRIVERS\avgidsdriverx.sys
\SystemRoot\System32\Drivers\HTTP.sys
\??\C:\Program Files\Broadcom\MgmtAgent\BASFND.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\??\C:\WINDOWS\system32\drivers\mbamchameleon.sys
\??\C:\WINDOWS\system32\drivers\MBAMSwissArmy.sys
\WINDOWS\system32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xffffffff8a80cab8
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-3\
Lower Device Object: 0xffffffff8a80f940
Lower Device Driver Name: \Driver\atapi\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xffffffff8a80cab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xffffffff8a874c60, DeviceName: Unknown, DriverName: \Driver\PartMgr\
DevicePointer: 0xffffffff8a80cab8, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xffffffff8a7d12a8, DeviceName: \Device\00000069\, DriverName: \Driver\ACPI\
DevicePointer: 0xffffffff8a80f940, DeviceName: \Device\Ide\IdeDeviceP0T0L0-3\, DriverName: \Driver\atapi\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 5E2A4A5

Partition information:

    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 63  Numsec = 632655702
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 323928170496 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-632652208-632672208)...
Done!
Read File: File "C:\Documents and Settings\All Users\Application Data\AVG2012\log\avgcore.log.3" is compressed (flags = 1)
Scan finished
=======================================


Removal queue found; removal started
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_0_63_i.mbam...
Removing C:\Documents and Settings\All Users\Application Data\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...
Removal finished
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1007

(c) Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

Java version: 1.6.0_23

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 3.391000 GHz
Memory total: 2138292224, free: 1285099520

=======================================

[SuperDave]

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

[jwfilion]

Here's the log:

ESETSmartInstaller@High as downloader log:
all ok
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6920
# api_version=3.0.2
# EOSSerial=c0b43015365ade4bb1d88e4aca12c99f
# engine=15718
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=false
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2013-10-31 01:50:41
# local_time=2013-10-30 08:50:41 (-0600, Central Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=1034 16777213 100 81 0 69371425 0 0
# scanned=107830
# found=0
# cleaned=0
# scan_time=230717184

[SuperDave]

That looks good. How's your computer working now?

[jwfilion]

SuperDave, thanks for all your help! The hijack is gone and the computer is actually faster, however Google is screwed up. Guess I'll have to do some more "Googling" Again, thank you kindly!

[SuperDave]

however Google is screwed up. Guess I'll have to do some more "Googling" Again, thank you kindly!

Try uninstall and re-installing Google.

Click Start> Computer> right click the C Drive and choose Properties> enter
Click Disk Cleanup from there.



Click OK on the Disk Cleanup Screen.
Click Yes on the Confirmation screen.



This runs the Disk Cleanup utility along with other selections if you have chosen any. (if you had a lot System Restore points, you will see a significant change in the free space in C drive)
**************************************
Go to Microsoft Windows Update and get all critical updates.

----------

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

[jwfilion]

Thanks again. I did all you suggested and Google Chrome is back to normal. As a point of interest, I had WOT on my computer a few years ago and it seemed to have disappeared. Glad someone brought it back to my attention! Thanks again.

Wayne

[SuperDave]

You're welcome. I will lock this thread. If you need it re-opened, please send me a pm.