BSOD stop error: 0x0000001e

[DangerousRaccoon]

Not getting BScreens too often, perhaps once every few days. But this is the stop error I get:

stop error 0x0000001e (0xffffffffc0000005, 0xfffff80002e86445, 0x0000000000000000, 0xffffffffffffffff)

I can't upload the dump files on here.

Thank you.

[Allan]

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

[DangerousRaccoon]

Hi! Thanks for showing me this software. Here is the report:

==================================================
Dump File         : 112713-17752-01.dmp
Crash Time        : 27/11/2013 9:06:26 PM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff800`030c1445
Parameter 3       : 00000000`00000000
Parameter 4       : ffffffff`ffffffff
Caused By Driver  : hal.dll
Caused By Address : hal.dll+a801
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+74540
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\112713-17752-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 262,144
Dump File Time    : 27/11/2013 9:07:36 PM
==================================================

==================================================
Dump File         : 112213-33555-01.dmp
Crash Time        : 22/11/2013 1:29:44 AM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff800`02e86445
Parameter 3       : 00000000`00000000
Parameter 4       : ffffffff`ffffffff
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74540
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.22436 (win7sp1_ldr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+74540
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\112213-33555-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 292,608
Dump File Time    : 22/11/2013 1:32:22 AM
==================================================

==================================================
Dump File         : 112013-16910-01.dmp
Crash Time        : 20/11/2013 1:11:37 AM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff800`02eca445
Parameter 3       : 00000000`00000000
Parameter 4       : ffffffff`ffffffff
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74540
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.22436 (win7sp1_ldr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+74540
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\112013-16910-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 292,568
Dump File Time    : 20/11/2013 1:12:42 AM
==================================================

==================================================
Dump File         : 111913-38969-01.dmp
Crash Time        : 19/11/2013 7:06:31 PM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff800`02eb8445
Parameter 3       : 00000000`00000000
Parameter 4       : ffffffff`ffffffff
Caused By Driver  : hal.dll
Caused By Address : hal.dll+13552
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor         : x64
Crash Address     : ntoskrnl.exe+74540
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\111913-38969-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 292,576
Dump File Time    : 19/11/2013 7:07:56 PM
==================================================

==================================================
Dump File         : 111313-32682-01.dmp
Crash Time        : 13/11/2013 2:04:01 AM
Bug Check String  : APC_INDEX_MISMATCH
Bug Check Code    : 0x00000001
Parameter 1       : 00000000`751e0b4a
Parameter 2       : 00000000`00000000
Parameter 3       : 00000000`ffff0000
Parameter 4       : fffff880`08b52700
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74540
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.22436 (win7sp1_ldr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+74540
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\111313-32682-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 292,544
Dump File Time    : 13/11/2013 2:05:17 AM
==================================================

==================================================
Dump File         : 111213-20373-01.dmp
Crash Time        : 12/11/2013 6:48:03 PM
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000096
Parameter 2       : fffff800`02c8e214
Parameter 3       : fffff880`092375e0
Parameter 4       : 00000000`00000000
Caused By Driver  : rdyboost.sys
Caused By Address : rdyboost.sys+17ca3
File Description  : ReadyBoost Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.22137 (win7sp1_ldr.121018-0535)
Processor         : x64
Crash Address     : ntoskrnl.exe+72f40
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\111213-20373-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 292,080
Dump File Time    : 12/11/2013 6:51:00 PM
==================================================

==================================================
Dump File         : 111213-24570-01.dmp
Crash Time        : 12/11/2013 6:40:18 PM
Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x0000001e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff800`02c85e45
Parameter 3       : 00000000`00000000
Parameter 4       : ffffffff`ffffffff
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+72f40
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.22436 (win7sp1_ldr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+72f40
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\111213-24570-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 292,536
Dump File Time    : 12/11/2013 6:43:09 PM
==================================================


I hope it's evident from these what the issue is. Thanks again.

[Allan]

The errors all indicate a bad driver or a memory issue.

1) Have you recently updated any drivers?

2) Is Windows Update set to allow driver updates? If so, disable that immediately.

3) Open Device Manager. Are there any yellow or red symbols?

4) Let's check the ram: download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

[DangerousRaccoon]

1) It's a new computer for me I bought it from someone on GumTree. So I must have installed a lot of new drivers for the old HDs I put in, wireless network card, monitor.

2) It was set to automatically update but I'm not sure where to check for the driver updates part specifically.

3) I checked through the device manage and all the device subdivisions and couldn't see any yellow or red symbols.

4) I will do that now!

[Allan]

1) It's a new computer for me I bought it from someone on GumTree. So I must have installed a lot of new drivers for the old HDs I put in, wireless network card, monitor.

1) I don't know what that means (you installed a lot of new drivers for the old HDs you put in). Please explain.

2) Open Windows Update and change the preferences to only install critical updates.

3) So this is a computer you purchased from someone. For all we know it always had problems. Your best bet is to format and install an OS from scratch.

[DangerousRaccoon]

I just plugged the hard drives in and next time I turned on the computer it installed automatically.

They are internal hard drives I took from my other computer.

When I received this machine it seemed like the previous owner had just done a clean install.

Should I find the model of the HDs and see if there's an updated driver?

[patio]

They are internal hard drives I took from my other computer.

Quick time out here...did these other drives have Windows installed on them ?

Because that would certainly explain why this is happening...

[DangerousRaccoon]

Yes I was running a different version of win 7 on my old computer so it was probably installed on one of the drives.

[Allan]

You cannot take the hd from one system and put it in another and expect it to work properly. You need to format and reinstall the OS.

[patio]

You cannot move a HDD with Windows installed on it and expect not to have problems...period.
This has been true since before Win XP came out.
If you need the data from the other HDD's either hook them up externally...or connect them as a slave drive.

[DangerousRaccoon]

How would I go about connecting them as a slave drive? If I just copied over some personal files and remove them (the old drives) would everything be ok?

[patio]

Slave Drive Tutorial...

NOTE: For clarification...if they are hooked up as  slave drives the system will no longer try to boot from them...which is what you want.
Once you have retrieved what is needed they can be formatted and used for extra storage space.

[DangerousRaccoon]

Excellent! Thanks for all the help guys. I'll see if I can fix the problem with this new information.

[patio]

Bring us Good News...we love success stories here...

[DangerousRaccoon]

Back again guys. Unfortunately not good news. I removed the 2 old HDs I put in and left in the main drive that came with the computer.

After a couple hours of using it I got a new error:

==================================================
Dump File         : 120513-16645-01.dmp
Crash Time        : 5/12/2013 6:18:17 PM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffff880`0a3f38f8
Parameter 2       : 00000000`00000000
Parameter 3       : fffff800`030af490
Parameter 4       : 00000000`00000001
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+74540
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.22436 (win7sp1_ldr.130828-1532)
Processor         : x64
Crash Address     : ntoskrnl.exe+74540
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\120513-16645-01.dmp
Processors Count  : 6
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 292,600
Dump File Time    : 5/12/2013 6:21:36 PM
==================================================

It's still caused by the "ntoskrnl.exe" driver. What is this?

[PCdoc]

Do you still get this bsod if you don't hook up these drive you are trying to hook?

[patio]

Check Device Manager...do you see any Yellow !'s or ??'s ? ?

[DangerousRaccoon]

PCdoc: Yeah I moved all the files I needed from the drives and disconnected them. Not planning on hooking them up again.

patio: There was one yellow ! for an "unknown device" in a USB slot which turned out to be my external harddrive. I've unplugged it now and will let you know if I get any more BSoD's.

Do you think this could have been the reason? It usually works most of the time, and works on boot, just sometimes after using the computer a while it becomes unrecognised?

[PCdoc]

PCdoc: Yeah I moved all the files I needed from the drives and disconnected them. Not planning on hooking them up again.

I think you did not understand the question. When you have not hooked up the drives and turn on the machine, do you still get Blue screen errors???

[DangerousRaccoon]

Yes I still get blue screen errors when I have not hooked up the drives. If you're meaning before I even attempted to hook them up, I didn't get any errors, but I didn't really use it long enough to know for sure if I would have gotten an error or not.

[PCdoc]

After removing those drives, check all connected wires etc if they are properly fit, they should not be lose. Especially RAM.

[DangerousRaccoon]

Haven't checked so yeah I'll definitely be sure to do that tonight! Thanks