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Author Topic: BSOD stop error: 0x0000001e  (Read 7421 times)

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DangerousRaccoon

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    • OS: Windows 7
    BSOD stop error: 0x0000001e
    « on: November 27, 2013, 04:15:15 AM »
    Not getting BScreens too often, perhaps once every few days. But this is the stop error I get:

    stop error 0x0000001e (0xffffffffc0000005, 0xfffff80002e86445, 0x0000000000000000, 0xffffffffffffffff)

    I can't upload the dump files on here.

    Thank you.

    Allan

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    Re: BSOD stop error: 0x0000001e
    « Reply #1 on: November 27, 2013, 05:37:00 AM »
    Download BlueScreenView:
    http://www.nirsoft.net/utils/blue_screen_view.html
    unzip downloaded file and double click on BlueScreenView.exe to run the program.
    when scanning is done, go to EDIT - Select All
    Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
    Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

    DangerousRaccoon

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      Re: BSOD stop error: 0x0000001e
      « Reply #2 on: November 27, 2013, 07:12:11 AM »
      Hi! Thanks for showing me this software. Here is the report:

      ==================================================
      Dump File         : 112713-17752-01.dmp
      Crash Time        : 27/11/2013 9:06:26 PM
      Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
      Bug Check Code    : 0x0000001e
      Parameter 1       : ffffffff`c0000005
      Parameter 2       : fffff800`030c1445
      Parameter 3       : 00000000`00000000
      Parameter 4       : ffffffff`ffffffff
      Caused By Driver  : hal.dll
      Caused By Address : hal.dll+a801
      File Description  : Hardware Abstraction Layer DLL
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+74540
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\112713-17752-01.dmp
      Processors Count  : 6
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 262,144
      Dump File Time    : 27/11/2013 9:07:36 PM
      ==================================================

      ==================================================
      Dump File         : 112213-33555-01.dmp
      Crash Time        : 22/11/2013 1:29:44 AM
      Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
      Bug Check Code    : 0x0000001e
      Parameter 1       : ffffffff`c0000005
      Parameter 2       : fffff800`02e86445
      Parameter 3       : 00000000`00000000
      Parameter 4       : ffffffff`ffffffff
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+74540
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.22436 (win7sp1_ldr.130828-1532)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+74540
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\112213-33555-01.dmp
      Processors Count  : 6
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 292,608
      Dump File Time    : 22/11/2013 1:32:22 AM
      ==================================================

      ==================================================
      Dump File         : 112013-16910-01.dmp
      Crash Time        : 20/11/2013 1:11:37 AM
      Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
      Bug Check Code    : 0x0000001e
      Parameter 1       : ffffffff`c0000005
      Parameter 2       : fffff800`02eca445
      Parameter 3       : 00000000`00000000
      Parameter 4       : ffffffff`ffffffff
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+74540
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.22436 (win7sp1_ldr.130828-1532)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+74540
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\112013-16910-01.dmp
      Processors Count  : 6
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 292,568
      Dump File Time    : 20/11/2013 1:12:42 AM
      ==================================================

      ==================================================
      Dump File         : 111913-38969-01.dmp
      Crash Time        : 19/11/2013 7:06:31 PM
      Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
      Bug Check Code    : 0x0000001e
      Parameter 1       : ffffffff`c0000005
      Parameter 2       : fffff800`02eb8445
      Parameter 3       : 00000000`00000000
      Parameter 4       : ffffffff`ffffffff
      Caused By Driver  : hal.dll
      Caused By Address : hal.dll+13552
      File Description  : Hardware Abstraction Layer DLL
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+74540
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\111913-38969-01.dmp
      Processors Count  : 6
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 292,576
      Dump File Time    : 19/11/2013 7:07:56 PM
      ==================================================

      ==================================================
      Dump File         : 111313-32682-01.dmp
      Crash Time        : 13/11/2013 2:04:01 AM
      Bug Check String  : APC_INDEX_MISMATCH
      Bug Check Code    : 0x00000001
      Parameter 1       : 00000000`751e0b4a
      Parameter 2       : 00000000`00000000
      Parameter 3       : 00000000`ffff0000
      Parameter 4       : fffff880`08b52700
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+74540
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.22436 (win7sp1_ldr.130828-1532)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+74540
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\111313-32682-01.dmp
      Processors Count  : 6
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 292,544
      Dump File Time    : 13/11/2013 2:05:17 AM
      ==================================================

      ==================================================
      Dump File         : 111213-20373-01.dmp
      Crash Time        : 12/11/2013 6:48:03 PM
      Bug Check String  : SYSTEM_SERVICE_EXCEPTION
      Bug Check Code    : 0x0000003b
      Parameter 1       : 00000000`c0000096
      Parameter 2       : fffff800`02c8e214
      Parameter 3       : fffff880`092375e0
      Parameter 4       : 00000000`00000000
      Caused By Driver  : rdyboost.sys
      Caused By Address : rdyboost.sys+17ca3
      File Description  : ReadyBoost Driver
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.22137 (win7sp1_ldr.121018-0535)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+72f40
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\111213-20373-01.dmp
      Processors Count  : 6
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 292,080
      Dump File Time    : 12/11/2013 6:51:00 PM
      ==================================================

      ==================================================
      Dump File         : 111213-24570-01.dmp
      Crash Time        : 12/11/2013 6:40:18 PM
      Bug Check String  : KMODE_EXCEPTION_NOT_HANDLED
      Bug Check Code    : 0x0000001e
      Parameter 1       : ffffffff`c0000005
      Parameter 2       : fffff800`02c85e45
      Parameter 3       : 00000000`00000000
      Parameter 4       : ffffffff`ffffffff
      Caused By Driver  : ntoskrnl.exe
      Caused By Address : ntoskrnl.exe+72f40
      File Description  : NT Kernel & System
      Product Name      : Microsoft® Windows® Operating System
      Company           : Microsoft Corporation
      File Version      : 6.1.7601.22436 (win7sp1_ldr.130828-1532)
      Processor         : x64
      Crash Address     : ntoskrnl.exe+72f40
      Stack Address 1   :
      Stack Address 2   :
      Stack Address 3   :
      Computer Name     :
      Full Path         : C:\Windows\Minidump\111213-24570-01.dmp
      Processors Count  : 6
      Major Version     : 15
      Minor Version     : 7601
      Dump File Size    : 292,536
      Dump File Time    : 12/11/2013 6:43:09 PM
      ==================================================


      I hope it's evident from these what the issue is. Thanks again.

      Allan

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      Re: BSOD stop error: 0x0000001e
      « Reply #3 on: November 27, 2013, 07:28:25 AM »
      The errors all indicate a bad driver or a memory issue.

      1) Have you recently updated any drivers?

      2) Is Windows Update set to allow driver updates? If so, disable that immediately.

      3) Open Device Manager. Are there any yellow or red symbols?

      4) Let's check the ram: download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

      DangerousRaccoon

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        Re: BSOD stop error: 0x0000001e
        « Reply #4 on: November 27, 2013, 07:43:42 AM »
        1) It's a new computer for me I bought it from someone on GumTree. So I must have installed a lot of new drivers for the old HDs I put in, wireless network card, monitor.

        2) It was set to automatically update but I'm not sure where to check for the driver updates part specifically.

        3) I checked through the device manage and all the device subdivisions and couldn't see any yellow or red symbols.

        4) I will do that now!

        Allan

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        Re: BSOD stop error: 0x0000001e
        « Reply #5 on: November 27, 2013, 07:46:46 AM »
        1) It's a new computer for me I bought it from someone on GumTree. So I must have installed a lot of new drivers for the old HDs I put in, wireless network card, monitor.


        1) I don't know what that means (you installed a lot of new drivers for the old HDs you put in). Please explain.

        2) Open Windows Update and change the preferences to only install critical updates.

        3) So this is a computer you purchased from someone. For all we know it always had problems. Your best bet is to format and install an OS from scratch.

        DangerousRaccoon

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          Re: BSOD stop error: 0x0000001e
          « Reply #6 on: November 27, 2013, 07:53:07 AM »
          I just plugged the hard drives in and next time I turned on the computer it installed automatically.

          They are internal hard drives I took from my other computer.

          When I received this machine it seemed like the previous owner had just done a clean install.

          Should I find the model of the HDs and see if there's an updated driver?

          patio

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          Re: BSOD stop error: 0x0000001e
          « Reply #7 on: November 27, 2013, 08:22:40 AM »
          Quote
          They are internal hard drives I took from my other computer.

          Quick time out here...did these other drives have Windows installed on them ?

          Because that would certainly explain why this is happening...
          " Anyone who goes to a psychiatrist should have his head examined. "

          DangerousRaccoon

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            Re: BSOD stop error: 0x0000001e
            « Reply #8 on: November 27, 2013, 08:29:44 AM »
            Yes I was running a different version of win 7 on my old computer so it was probably installed on one of the drives.

            Allan

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            Re: BSOD stop error: 0x0000001e
            « Reply #9 on: November 27, 2013, 08:31:07 AM »
            You cannot take the hd from one system and put it in another and expect it to work properly. You need to format and reinstall the OS.

            patio

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            Re: BSOD stop error: 0x0000001e
            « Reply #10 on: November 27, 2013, 08:32:51 AM »
            You cannot move a HDD with Windows installed on it and expect not to have problems...period.
            This has been true since before Win XP came out.
            If you need the data from the other HDD's either hook them up externally...or connect them as a slave drive.
            " Anyone who goes to a psychiatrist should have his head examined. "

            DangerousRaccoon

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              Re: BSOD stop error: 0x0000001e
              « Reply #11 on: November 27, 2013, 08:36:34 AM »
              How would I go about connecting them as a slave drive? If I just copied over some personal files and remove them (the old drives) would everything be ok?

              patio

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              Re: BSOD stop error: 0x0000001e
              « Reply #12 on: November 27, 2013, 09:19:06 AM »
              Slave Drive Tutorial...

              NOTE: For clarification...if they are hooked up as  slave drives the system will no longer try to boot from them...which is what you want.
              Once you have retrieved what is needed they can be formatted and used for extra storage space.
              " Anyone who goes to a psychiatrist should have his head examined. "

              DangerousRaccoon

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                Re: BSOD stop error: 0x0000001e
                « Reply #13 on: November 27, 2013, 10:29:45 AM »
                Excellent! Thanks for all the help guys. I'll see if I can fix the problem with this new information.

                patio

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                Re: BSOD stop error: 0x0000001e
                « Reply #14 on: November 27, 2013, 10:33:07 AM »
                Bring us Good News...we love success stories here...
                " Anyone who goes to a psychiatrist should have his head examined. "

                DangerousRaccoon

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                  Re: BSOD stop error: 0x0000001e
                  « Reply #15 on: December 05, 2013, 12:59:39 AM »
                  Back again guys. Unfortunately not good news. I removed the 2 old HDs I put in and left in the main drive that came with the computer.

                  After a couple hours of using it I got a new error:

                  ==================================================
                  Dump File         : 120513-16645-01.dmp
                  Crash Time        : 5/12/2013 6:18:17 PM
                  Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
                  Bug Check Code    : 0x00000050
                  Parameter 1       : fffff880`0a3f38f8
                  Parameter 2       : 00000000`00000000
                  Parameter 3       : fffff800`030af490
                  Parameter 4       : 00000000`00000001
                  Caused By Driver  : ntoskrnl.exe
                  Caused By Address : ntoskrnl.exe+74540
                  File Description  : NT Kernel & System
                  Product Name      : Microsoft® Windows® Operating System
                  Company           : Microsoft Corporation
                  File Version      : 6.1.7601.22436 (win7sp1_ldr.130828-1532)
                  Processor         : x64
                  Crash Address     : ntoskrnl.exe+74540
                  Stack Address 1   :
                  Stack Address 2   :
                  Stack Address 3   :
                  Computer Name     :
                  Full Path         : C:\Windows\Minidump\120513-16645-01.dmp
                  Processors Count  : 6
                  Major Version     : 15
                  Minor Version     : 7601
                  Dump File Size    : 292,600
                  Dump File Time    : 5/12/2013 6:21:36 PM
                  ==================================================

                  It's still caused by the "ntoskrnl.exe" driver. What is this?

                  PCdoc



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                  Re: BSOD stop error: 0x0000001e
                  « Reply #16 on: December 05, 2013, 06:14:31 AM »
                  Do you still get this bsod if you don't hook up these drive you are trying to hook?
                  ....

                  patio

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                  Re: BSOD stop error: 0x0000001e
                  « Reply #17 on: December 05, 2013, 06:26:16 AM »
                  Check Device Manager...do you see any Yellow !'s or ??'s ? ?
                  " Anyone who goes to a psychiatrist should have his head examined. "

                  DangerousRaccoon

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                    Re: BSOD stop error: 0x0000001e
                    « Reply #18 on: December 05, 2013, 06:58:33 AM »
                    PCdoc: Yeah I moved all the files I needed from the drives and disconnected them. Not planning on hooking them up again.

                    patio: There was one yellow ! for an "unknown device" in a USB slot which turned out to be my external harddrive. I've unplugged it now and will let you know if I get any more BSoD's.

                    Do you think this could have been the reason? It usually works most of the time, and works on boot, just sometimes after using the computer a while it becomes unrecognised?

                    PCdoc



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                    Re: BSOD stop error: 0x0000001e
                    « Reply #19 on: December 05, 2013, 08:15:49 AM »
                    PCdoc: Yeah I moved all the files I needed from the drives and disconnected them. Not planning on hooking them up again.
                    I think you did not understand the question. When you have not hooked up the drives and turn on the machine, do you still get Blue screen errors???
                    ....

                    DangerousRaccoon

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                      Re: BSOD stop error: 0x0000001e
                      « Reply #20 on: December 05, 2013, 08:32:54 AM »
                      Yes I still get blue screen errors when I have not hooked up the drives. If you're meaning before I even attempted to hook them up, I didn't get any errors, but I didn't really use it long enough to know for sure if I would have gotten an error or not.

                      PCdoc



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                      Re: BSOD stop error: 0x0000001e
                      « Reply #21 on: December 05, 2013, 10:10:54 AM »
                      After removing those drives, check all connected wires etc if they are properly fit, they should not be lose. Especially RAM.
                      ....

                      DangerousRaccoon

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                        Re: BSOD stop error: 0x0000001e
                        « Reply #22 on: December 05, 2013, 10:51:18 AM »
                        Haven't checked so yeah I'll definitely be sure to do that tonight! Thanks :)