Allan, I am so sorry for not giving you the correct information.
When I try to play a video trail from the local cinema, or short instructional videos from my craft site, the sound is distorted, and the video stops and starts. This happened once before, and I was advised to run a speed test to see what the broadband speed was. I did this, and then contacted my isp, and they managed to increase the speed. I hope you can still assist me. Thank you, Edna