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Author Topic: Windows 7 keeps freezing, Safe Mode works. Here's my logs!  (Read 45318 times)

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SuperDave

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Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
« Reply #15 on: March 27, 2014, 11:40:05 AM »
Somehow, you will have to run MBAM and AdCleaner in Normal mode. Please try to do them one at a time and don't have anything else opened while running them.
Windows 8 and Windows 10 dual boot with two SSD's

SuperDave

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Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
« Reply #16 on: March 27, 2014, 12:09:25 PM »
Quote
About the ram tester, Can I run it in Safe mode?
You can download it to your computer in Safe mode and run it either in Safe or Normal mode.
Windows 8 and Windows 10 dual boot with two SSD's

Aartemisia

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    Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
    « Reply #17 on: March 28, 2014, 06:16:42 AM »
    Somehow, you will have to run MBAM and AdCleaner in Normal mode. Please try to do them one at a time and don't have anything else opened while running them.

    I've been trying all day and sadly I can't get them to run. :( The first time I ran Adware, the scan part worked, but when it tried to clean it out, the program stopped responding when it got to "cleansing browsers." Every time after that, I can't even get it to complete its scan. In fact, the last two times I tried, AsusVibe itself stopped responding and my desktop went black, but I could still bring up the start bar. The computer did another chkdsk on its own again, and found a few things and deleted them, but it didn't provide a log of any kind, or if it did my computer couldn't bring them.

    I don't have anything else open, and I even went into Task Manager and stopped any processes that were taking up more than 10,000 kb.  Is there any other way I can direct more power to the program I want to run?

    SuperDave

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    Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
    « Reply #18 on: March 28, 2014, 12:32:27 PM »
    Quote
    I don't have anything else open, and I even went into Task Manager and stopped any processes that were taking up more than 10,000 kb.  Is there any other way I can direct more power to the program I want to run?
    That's exactly what you were doing be stopping processes. Let's try a clean boot.
    Please try clean boot.
    Windows 8 and Windows 10 dual boot with two SSD's

    Aartemisia

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      Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
      « Reply #19 on: March 28, 2014, 11:26:45 PM »
      I'm able to run a clean boot, but then when I try to run Mawarebytes or Adwcleaner, it freezes again. I'm sorry.

      I actually have an external hardrive with some back ups from 2012. would this be helpful at all? I don't mind losing an data from after that, as I was able to put any important documents/pictures on there as well.  I am also willing to factory reset if necessary.


      SuperDave

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      Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
      « Reply #20 on: March 29, 2014, 11:26:02 AM »
      You should go into Safe Mode, save your important data and consider doing a factory restoration.
      Windows 8 and Windows 10 dual boot with two SSD's

      Aartemisia

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        Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
        « Reply #21 on: March 29, 2014, 04:35:52 PM »
        Ok, I will do that. Is there anything I should be careful of? ( never done a factory reset before). Like any files that I shouldn't download because of the virus?  Ah, and once I've done the restart, will I need any software CDs like windows 7? (Currently studying abroad so will have to go buy those things if necessary).

        SuperDave

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        Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
        « Reply #22 on: March 29, 2014, 07:45:26 PM »
        Quote
        Ok, I will do that. Is there anything I should be careful of? ( never done a factory reset before). Like any files that I shouldn't download because of the virus?  Ah, and once I've done the restart, will I need any software CDs like windows 7? (Currently studying abroad so will have to go buy those things if necessary).
        You should only save important data such as documents, pictures, videos and music to an external drive, USB memory sticks or DVD's. If you don't have the Windows 8 disk(s) look on your computer for a Recovery Console. You can find more information about that here.
        Windows 8 and Windows 10 dual boot with two SSD's

        Aartemisia

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          Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
          « Reply #23 on: March 29, 2014, 10:45:55 PM »
          You should only save important data such as documents, pictures, videos and music to an external drive, USB memory sticks or DVD's. If you don't have the Windows 8 disk(s) look on your computer for a Recovery Console. You can find more information about that here.

          I'm a bit confused about this. This is something I do before I do a factory reset, correct? Also, when I got into the Recovery Console, I wasn't sure which option to click. The article said Command Prompt, but when I opened it, I realized I had no idea what to type. >.< I tried googling recovery console codes, but none of them looked like what I was looking for. Is the command prompt where I initiate the factory reset?

          I apologize for so many questions, and thank you SOOOOOO much for your help so far. I really do appreciate it.

          SuperDave

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          Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
          « Reply #24 on: March 30, 2014, 11:01:23 AM »
          Quote
          Also, when I got into the Recovery Console, I wasn't sure which option to click. The article said Command Prompt, but when I opened it, I realized I had no idea what to type. >.< I tried googling recovery console codes, but none of them looked like what I was looking for. Is the command prompt where I initiate the factory reset?
          You should look at option 3 and create a repair disk.
          Windows 8 and Windows 10 dual boot with two SSD's

          Aartemisia

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            Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
            « Reply #25 on: March 30, 2014, 02:40:19 PM »
            Ah, ok, that makes sense. Ok, just to make sure I have this right: I make a repair disk, do the factory reboot, and then use the repair cd I made to reinstall windows 7?

            SuperDave

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            Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
            « Reply #26 on: March 30, 2014, 05:22:29 PM »
            Ah, ok, that makes sense. Ok, just to make sure I have this right: I make a repair disk, do the factory reboot, and then use the repair cd I made to reinstall windows 7?
            Correct.
            Windows 8 and Windows 10 dual boot with two SSD's

            Aartemisia

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              Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
              « Reply #27 on: March 30, 2014, 10:06:06 PM »
              I apologize for yet another question, but I REALLY want to make sure I do this right and don't screw up my computer. 

              I have downloaded a windows IOS from http://neosmart.net/EasyRE/.  I hope this is correct. I burned it onto a CD. One of my questions is if this is correct, and if it can be used multiple times, should I mess up? >.<

              My second question regards performing the factory reset itself.  I've googled how to reset my Asus laptop and this is what I found this: http://smallbusiness.chron.com/restore-asus-laptop-factory-settings-53444.html

              My question is, regarding step three, which option should I choose?

              "Recover Windows to First Partition Only,"
              "Recover Windows to Entire HD" or
              "Recover Windows to Entire HD With Two Partitions."

              Thank you again.


              Aartemisia

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                Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
                « Reply #28 on: March 31, 2014, 12:56:51 AM »
                Ah, and about the iOS I bought. I bought the 20 dollar one (The home version?) if this is incorrect, let me know.

                SuperDave

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                Re: Windows 7 keeps freezing, Safe Mode works. Here's my logs!
                « Reply #29 on: March 31, 2014, 01:32:06 PM »
                Quote
                One of my questions is if this is correct, and if it can be used multiple times, should I mess up?
                This is the first I've heard of this product but,once the disk is made, can be used multiple times.
                Quote
                My question is, regarding step three, which option should I choose?
                You should choose Recover Windows to First Partition Only,"
                Quote
                Ah, and about the iOS I bought. I bought the 20 dollar one (The home version?) if this is incorrect, let me know.
                You really didn't need to buy that program. I believe that you have the Recovery Console on a separate partition of your computer.
                Windows 8 and Windows 10 dual boot with two SSD's