Try downloading
Speccy and then install the program. To post and publish a snapshot of your PC.
. In the Menu bar, click
File ->
Publish Snapshot. Click
Yes > then
Copy to Clipboard. On your next reply, right-click on a empty space and click
Paste on reply box then click
Post.
Download
MiniToolBox and run the program. Select
List Last 10 Event Viewers, List Installed Programs and List Users, Partitions and Memory Size then click Go.
A notepad will open then copy-paste the report on your next reply.
Please go to C:\Windows\Minidump folder. Do you see any dmp logs from the folder? If yes, then read the instruction of the second paragraph below.If not, configure small memory dump debugging information under startup and recovery.
> Right-click My Computer and choose Properties.
> Go to Advanced System Settings - Advance Tab.
> Under Startup and Recovery, click Settings...
> Look for 'write debugging information' and use small memory dump
> Checkmark overwrite any existing file
If there are
latest created minidumps under C:\Windows\Minidump folder, please post the latest dmp logs (atleast 5) by :
Note : If dmp logs from minidump folder is not allowed due to security or admin permission problem, disable UAC control temporarily
or see this
link.
> Highlight (holding ctrl key) and choosing the latest dmp logs by hitting enter or left mouse click.
> Right-click and choose send to desktop.
> When on desktop, highlight all dmp logs and right-click and send to compressed zipped folder.
> Upload and share the link by registering here
https://www.box.com/* minidumps log sample
010613 - 16676 -01.dmp ->
01 is for month -
06 for day -
13 is for year.
* If you use any 3rd party software such as Ccleaner, please uncheck the minidumps box so as not to remove the dump files next time.
