AVG anti-virus reporting off

[SuperDave]

There doesn't appear to be anything wrong with your internet connection. Did you try hardwiring the modem to your computer?

[bluecountry]

No, would that help?

[SuperDave]

If it works with a hard-wire that tells me that there's something wrong with the wireless signal.

[bluecountry]

I used both the yellow Ethernet and white internet wire.
The white/grey wire would not "click" in place, the yellow wire did, but no internet in regular start up mode.
Is this PC finished?

[SuperDave]

Did you try re-setting the modem. Unplug the electrical connection for about one minute and re-connect it.

[bluecountry]

I did, no help.

I unplugged the modem, took the yellow wire and connected it to my computer.
It says I am connected both to the wireless network and the wired network BUT with LOCAL access only.
Any idea what this means?

[SuperDave]

You can find out more information about that problem here.

[bluecountry]

You can find out more information about that problem here.

You can find out more information about that problem here.

I've tried but ran into two problems:

1-Step 2 says:

Locate the "HKEY_LOCAL_MACHINE" folder on the left side of the registry editor window and click the arrow next to it to expand it. Browse to the "SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{GUID}" directory. Click the arrow next to each folder to expand them.

I can get to Interfaces, but under that directory there is no GUID.  Instead all I see listed is

{20114897-748B-4A11-BCC9-F0E93AEFEC33}
{20DA44BE-98A1-475D-B8AC-88DF3AD26CDD}
{2D337886-3709-4D31-AB17-1C63C566119D}
{3a539854-6a70-11db-887c-806e6f6e6963}
{D83D5627-FB49-437C-B3E7-C61C85550B27}

Which is it?


2-Step 3 says:

Click the (GUID) subkey for the network adapter that has the "Local Only" issue. The GUID, or globally unique identifier, is a specific number assigned to your network card. The GUID is found in the "HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows NT>CurrentVersion\NetworkCards" section of the registry editor.

I navigated to network cards but I just see under Network Cards a folder called 5 and a folder called 8.  Which should I use?

[bluecountry]

Now, in directory restore mode, I can't access the internet which I could before yesterday.
It can't even detect a connection.

[SuperDave]

This is the only thing I can give that may help with that problem.

Please download and run MS Fix-it from here.

[bluecountry]

This is the only thing I can give that may help with that problem.

Please download and run MS Fix-it from here.

If this doesn't work, do I need an in person repair?
How can I download this if the internet connection does not work on that PC?

[SuperDave]

You can download it to a memory stick.

[bluecountry]

You can download it to a memory stick.

I just clicked the link, but all it did on the page was say:

Automatically diagnose and fix Windows audio playback problems
Repair computer sound problems when your computer cannot play audio or when sound is muted in Windows. Find other automated solutions
What it fixes...

    Checks whether driver support is disabled through Windows Update
    Checks whether your audio device driver does not work correctly
    Checks whether the necessary audio services are stopped
    Checks whether your audio device is disabled in Windows
    Checks whether your audio device is muted
    Checks whether the volume of your audio device is set too low to hear
    Checks whether your audio device does not set as default
    Checks whether your audio device is not plugged in
    Checks whether HDMI audio does not work
    Generates the following error message: "There might be a problem with your audio device”

Find other Fix it Solutions...
Visit our solution center to find more fixes to common problems

Microsoft Fix it
Instruction to Run

    Click the Run now button below
    Then follow the onscreen prompts to launch

Run now
error
We're sorry, but your operating system is not supported by Microsoft Fix it at this time.

Is this the right link because I saw nothing about downloading?

[SuperDave]

Click on Run Now.

[bluecountry]

See the attached image, I can't click on run it, the button is blacked out.

[recovering disk space, attachment deleted by admin]