I think I'm infected, dsktop icons gone etc

[l0941]

Hi guys,
 It's been a few years since you guys have helped me (either I've been good or lucky). But I'm back again.
So since yesterday (1) all my desktop icons have disappeared (2) can't access Task manager (says "task manager disabled by administrator" , I am the admin & I didn't disable it). (3) can't right click to fix icon issue) (4) on the bottom task bar to the left, only time shows, no wifi, volume, etc.......(5) can't do run (6)  "switch user option and lock greyed out. (6) I tried to go to recovery and set computer to earlier date, and it says I can't I have to disable my anit virus and  Lord knows what else is going on, that I don't know of.
Ok, I'm trying to follow directions here, so far I did Step 1- CCleaner and I did Step 2 AdwCleaner, here is the log from it, I will wait for further instructions. And thanks in advance.

# AdwCleaner v3.216 - Report created 23/07/2014 at 00:07:23
# Updated 17/07/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Yani - YANI-PC
# Running from : C:\Users\Yani\Downloads\adwcleaner_3.216.exe
# Option : Clean

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Service Deleted : vToolbarUpdater18.1.7

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Folder Deleted : C:\ProgramData\AVG SafeGuard toolbar
Folder Deleted : C:\ProgramData\AVG Secure Search
Folder Deleted : C:\ProgramData\AVG Security Toolbar
Folder Deleted : C:\Program Files (x86)\AVG SafeGuard toolbar
Folder Deleted : C:\Program Files (x86)\Mysearchdial
Folder Deleted : C:\Program Files (x86)\Perion
Folder Deleted : C:\Program Files (x86)\Vid-Saver
Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
Folder Deleted : C:\windows\SysWOW64\WNLT
Folder Deleted : C:\Program Files\IB Updater
Folder Deleted : C:\Users\Madison & Maya\AppData\Local\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Madison & Maya\AppData\Local\VisualBeeClient
Folder Deleted : C:\Users\Madison & Maya\AppData\Local\VisualBeeExe
Folder Deleted : C:\Users\Madison & Maya\AppData\LocalLow\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Madison & Maya\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Madison & Maya\AppData\LocalLow\ConduitEngine
Folder Deleted : C:\Users\Madison & Maya\AppData\LocalLow\PriceGong
[!] Folder Deleted : C:\Users\Yani\AppData\Local\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Yani\AppData\Local\Conduit
Folder Deleted : C:\Users\Yani\AppData\Local\Vid-Saver
Folder Deleted : C:\Users\Yani\AppData\LocalLow\AVG SafeGuard toolbar
Folder Deleted : C:\Users\Yani\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Yani\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\Yani\AppData\Roaming\dvdvideosoftiehelpers
Folder Deleted : C:\Users\Yani\AppData\Roaming\Mysearchdial
Folder Deleted : C:\Users\Yani\AppData\Roaming\pccustubinstaller
Folder Deleted : C:\Users\Yani\AppData\Roaming\Mozilla\Firefox\Profiles\su341giv.default\ConduitCommon
Folder Deleted : C:\Users\Madison & Maya\AppData\Roaming\Mozilla\Firefox\Profiles\3xrbey9s.default\Extensions

\[email protected]
Folder Deleted : C:\Users\Yani\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
File Deleted : C:\windows\SysWOW64\conduitEngine.tmp
File Deleted : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml
File Deleted : C:\windows\Tasks\MySearchDial.job
File Deleted : C:\windows\System32\Tasks\MySearchDial

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-\\ Google Chrome v36.0.1985.125

[ File : C:\Users\Madison & Maya\AppData\Local\Google\Chrome\User Data\Default\preferences ]

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*************************

AdwCleaner[R0].txt - [38789 octets] - [22/07/2014 23:55:29]
AdwCleaner[S0].txt - [38657 octets] - [23/07/2014 00:07:23]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [38718 octets] ##########

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.

[l0941]

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 7/23/2014
Scan Time: 7:42:10 PM
Logfile: Malwarebytes scan.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.07.23.08
Rootkit Database: v2014.07.17.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Yani

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 441600
Time Elapsed: 19 min, 4 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
PUP.Optional.PriceGong.A, HKU\S-1-5-21-2784168261-4260709239-1397651799-1003-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\APPDATALOW\SOFTWARE\PriceGong, Quarantined, [ad4750526a1167cf66008a6055ad7789],

Registry Values: 3
PUP.Optional.uTorrenToolBar.A, HKU\S-1-5-21-2784168261-4260709239-1397651799-1003-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\TOOLBAR\WEBBROWSER\{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}, Quarantined, [06ee4c56c5b6270f93eb73e905fdac54],
PUP.Optional.uTorrenToolBar.A, HKU\S-1-5-21-2784168261-4260709239-1397651799-1003-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\INTERNET EXPLORER\TOOLBAR\WEBBROWSER|{BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC}, Ăşâ?¬s¿´ã²MÂŻ>Âťâ?ˇĆ?¤[ĂĽ, Quarantined, [06ee4c56c5b6270f93eb73e905fdac54]
PUP.Optional.MySearchDial.A, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\INTERNET EXPLORER\LOW RIGHTS\ELEVATIONPOLICY|AppPath, C:\Program Files (x86)\Mysearchdial\1.8.29.0\, Quarantined, [d91bb0f25724a98dfb97230252b205fb]

Registry Data: 13
PUM.Hijack.Run, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER|NoRun, 1, Good: (0), Bad: (1),Replaced,[a4509909314acf6724a83a71ff05d62a]
Hijack.Tray, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER|NoTrayItemsDisplay, 1, Good: (0), Bad: (1),Replaced,[827259494635290d9d940da061a3b34d]
PUM.Hijack.TaskManager, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DisableTaskMgr, 1, Good: (0), Bad: (1),Replaced,[1ed6267c5625162037f4d2db29db04fc]
PUM.Hijack.Regedit, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DisableRegistryTools, 1, Good: (0), Bad: (1),Replaced,[767e6d35c0bb1125a821d9d221e3f907]
PUM.Hijack.Run, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER|NoRun, 1, Good: (0), Bad: (1),Replaced,[33c11d85bac138fe428a0e9da85c45bb]
Hijack.Tray, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER|NoTrayItemsDisplay, 1, Good: (0), Bad: (1),Replaced,[17dd990985f6ec4ac96805a83cc83ec2]
PUM.Hijack.TaskManager, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DisableTaskMgr, 1, Good: (0), Bad: (1),Replaced,[599b8d15dd9eb77fe8430e9f25df669a]
PUM.Hijack.Regedit, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DisableRegistryTools, 1, Good: (0), Bad: (1),Replaced,[b63e465c26551b1be9e09f0c2ed6a35d]
PUM.Hijack.Run, HKU\S-1-5-21-2784168261-4260709239-1397651799-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER|NoRun, 1, Good: (0), Bad: (1),Replaced,[787c851d403ba98debe0adfe0301966a]
Hijack.Tray, HKU\S-1-5-21-2784168261-4260709239-1397651799-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER|NoTrayItemsDisplay, 1, Good: (0), Bad: (1),Replaced,[2bc9eeb43a4137ff3bf5d5d88c7843bd]
PUM.Hidden.Desktop, HKU\S-1-5-21-2784168261-4260709239-1397651799-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER|NoDesktop, 1, Good: (0), Bad: (1),Replaced,[8d6760422e4d46f0f38598123fc5e51b]
PUM.Hijack.TaskManager, HKU\S-1-5-21-2784168261-4260709239-1397651799-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DisableTaskMgr, 1, Good: (0), Bad: (1),Replaced,[c034bae8c5b6d1652bfff7b650b48779]
PUM.Hijack.Regedit, HKU\S-1-5-21-2784168261-4260709239-1397651799-1001-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\SYSTEM|DisableRegistryTools, 1, Good: (0), Bad: (1),Replaced,[15dff9a9f4875adc6563dccfda2ad52b]

Folders: 1
PUP.Optional.CrossRider.A, C:\Users\Yani\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pgmfkblbflahhponhjmkcnpjinenhlnc_0, Quarantined, [50a4247efb80989e73269e1409f9fb05],

Files: 2
PUP.Optional.InstallCore, C:\Users\Yani\Downloads\FreeYouTubeDownload.exe, Quarantined, [9b59c4de99e2a98d69da3760ff057f81],
PUP.Optional.CrossRider.A, C:\Users\Yani\AppData\Local\Google\Chrome\User Data\Default\databases\chrome-extension_pgmfkblbflahhponhjmkcnpjinenhlnc_0\9, Quarantined, [50a4247efb80989e73269e1409f9fb05],

Physical Sectors: 0
(No malicious items detected)


(end)

*************I will do the next step and post soon*************

[l0941]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by Yani on Wed 07/23/2014 at 21:25:03.37
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files

Successfully deleted: [File] C:\windows\syswow64\sho342C.tmp
Successfully deleted: [File] C:\windows\syswow64\sho524E.tmp
Successfully deleted: [File] C:\windows\syswow64\sho5B94.tmp
Successfully deleted: [File] C:\windows\syswow64\sho73FA.tmp
Successfully deleted: [File] C:\windows\syswow64\sho7FB9.tmp
Successfully deleted: [File] C:\windows\syswow64\sho8123.tmp
Successfully deleted: [File] C:\windows\syswow64\sho8A77.tmp
Successfully deleted: [File] C:\windows\syswow64\sho9102.tmp
Successfully deleted: [File] C:\windows\syswow64\shoBB1D.tmp



~~~ Folders

Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"
Successfully deleted: [Empty Folder] C:\Users\Yani\appdata\local\{0E32617D-CD0F-4C04-A1E4-D3BFD3010B2B}
Successfully deleted: [Empty Folder] C:\Users\Yani\appdata\local\{1821913D-0D84-4818-A252-C48C76B27C57}
Successfully deleted: [Empty Folder] C:\Users\Yani\appdata\local\{32819269-D351-4053-917D-913E17798D56}
Successfully deleted: [Empty Folder] C:\Users\Yani\appdata\local\{4FFA7A5D-7DD7-4933-82CC-67D3107AD46C}
Successfully deleted: [Empty Folder] C:\Users\Yani\appdata\local\{603B0CFB-74F7-4C44-BEAB-5E5BE8342555}
Successfully deleted: [Empty Folder] C:\Users\Yani\appdata\local\{72AF663B-A0CB-426B-A3C3-BEB85B4DCC7B}
Successfully deleted: [Empty Folder] C:\Users\Yani\appdata\local\{7E624404-11A2-4FCA-A4EE-B8E98B69EA4E}
Successfully deleted: [Empty Folder] C:\Users\Yani\appdata\local\{9BBADAB4-8832-4391-AD39-C1FECC9662B0}
Successfully deleted: [Empty Folder] C:\Users\Yani\appdata\local\{C6DE642E-062E-4992-9044-0D2DA4D141DC}
Successfully deleted: [Empty Folder] C:\Users\Yani\appdata\local\{CA774F8A-4623-47F2-B1CB-9131AE919783}



~~~ FireFox

Emptied folder: C:\Users\Yani\AppData\Roaming\mozilla\firefox\profiles\su341giv.default\minidumps [193 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 07/23/2014 at 21:32:41.97
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Update- After running the malwarebytes, I can now access run, regedit and the task manager. I can see the battery, volume, etc on bottom taskbar. But I still can't see the icons on my desktop, I right click on the desktop and nothing happens. I can access it from the windows explorer folder on the taskbar, but I know I should be able to see my icons as they were before.  Also switch user and lock is still grayed.

[SuperDave]

Can you the icons in Safe Mode?

• Please download Unhide by Grinler from here and save it to your desktop.
  
• Double click unhide.exe to run the tool.
  
• It will take some time to go through all your files, so please be patient.
• If this tool doesn´t fix the problem, please let me know.

*******************************************
Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
• Copy and paste the contents of these two log files in your next reply.

[l0941]

Hi,
No, I couldn't see the icons in safe mode.
I ran the unhide tool you listed and rebooted and now my desktop icons are back and I can right click on it to make changes, add folder ect !!!!! So excited..... I still have "switch user" and "lock" grayed out.

Just to verify, should I still do the Mal-Anti-Root tool? Also is it ok to keep the other tools you gave me to run, or should I delete them after we're done? I know sometimes anti-this and that clash with each other. Thanks so far for all your help!!!!! I'll check back in the morning.

Umm, since I'm here. Java keeps telling me I need to install jucheck.exe I did before and took it off because I read somewhere it caused issues. It hasn't asked me for a while and now it's back and keeps asking me to do it. Just thought I'd ask. Thanks.  See you in the morrows.

[SuperDave]

Just to verify, should I still do the Mal-Anti-Root tool? Also is it ok to keep the other tools you gave me to run, or should I delete them after we're done? I know sometimes anti-this and that clash with each other.

You may keep MBAM and AdwCleaner, if you wish. Update them and run them regularly.The won't clash with anything on your computer.

Java keeps telling me I need to install jucheck.exe I did before and took it off because I read somewhere it caused issues. It hasn't asked me for a while and now it's back and keeps asking me to do it.

It's not necessary to have it on your computer.

I still have "switch user" and "lock" grayed out.

Is this on your Start button?
Please run the MBAR and post the log.

[easyrider]

Your comment has been removed. Please do not post malware advice, or post here in the malware forum, unless you need help.Superdave.