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Author Topic: Computer is slow to connect to the Internet and pictures are corrupted  (Read 10744 times)

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SuperDave

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Re: Computer is slow to connect to the Internet and pictures are corrupted
« Reply #30 on: September 02, 2015, 12:56:44 PM »
Is it possible to try that pc at a friend's house?
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bicyclist

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    Re: Computer is slow to connect to the Internet and pictures are corrupted
    « Reply #31 on: September 03, 2015, 01:25:36 AM »
    Yes, I can try my PC at a friends house; it will try in a few days time.   I'll let you know the results.

    Since I have some time before then, I'm thinking that I should try hooking my interface cable in the same slot in the Ethernet switch that my other/working computer uses.  That might reveal a problem in that switch--I doubt there is a problem with the switch but it's worth confirming.   

    When I'm hooked up to my friend's modem, I'll try to run my AV (STOPzilla) and the Super AntiSpyware Free Edition since they have failed to run because they haven't been able to update from the time these computer problems started.   Should I try again to run the programs you mentioned in your posts as well?   

    For some reason I am getting sound now on YouTube and Vimeo videos that I could not get earlier when the problems started--really strange. 

    I still can't connect to most websites or only partially connect (text only in unusual fonts sometimes, or text jumbled with corrupted pictures, or text only displayed on left side of screen, and/or pictures displayed poorly [banded, monotone, in pixels, and/or off color]).  My Yahoo e-mail is functioning fully and the Computer Hope site connects well (all text and fonts correctly located on the page) except for the pictures (same problems as mentioned above). 

    I appreciate all your help.   


    SuperDave

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    Re: Computer is slow to connect to the Internet and pictures are corrupted
    « Reply #32 on: September 03, 2015, 01:25:20 PM »
    I would like to see if it behaves the same way at your friend's house. If it works normally that would indicate the problem is somewhere at your home.
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    bicyclist

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      Re: Computer is slow to connect to the Internet and pictures are corrupted
      « Reply #33 on: September 24, 2015, 07:03:26 PM »
      Hello Dave,

      Sorry about the late response, I had to go to a a shop to have them connect the computer to an outside/another line.  Unfortunately my friend's connection that I had planned on using to test my system had a USB port on his connection switch and I was afraid to connect to his line for fear of transferring a virus to his system if that port was read/write-able. 

      The shop said they had no trouble connecting to the websites I mentioned to them (REI and Campmor).   The shop also ran a virus checker too and found nothing.

      I brought the computer home and hooked it up and I have the same problems (slow connection, no connection,or partial connection to websites and poor/scrambled picture quality).  One exception is that the Campmor site for some reason is showing all the pictures correctly at this time but still has that skull icon in the middle of a rotating disk (looks bad and is also on my wife's system) when I hit the "Show Next Results" button to go from one page of merchandise to another (I'm pretty sure the skull icon was not there before these problems started).  Do you find that icon on your system (white skull inside a green disk)?

      I think I either have some connection problem at my home as you suggest, a malware problem, or a corrupted Microsoft XP OS.   I could buy a new cable or connect my cable to my wife's computer if you think that might help (see next paragraph); I already tried moving the cable from port to port on the Internet switch located next to my wife's computer in another room without a change in performance.  Or I can  purchase a CD with Microsoft XP for about $30, wipe my system clean, and reinstall the XP (the shop did not recommend updating to Windows 7 because I have marginally enough RAM). 

      Because the other computer in my home does not have any issues connecting to websites (though it does take awhile to connect--she has noticed lower performance since going to Windows 7 and then 10 OS), I assume the Internet connection in my home is not faulty.  It's possible the cable running from my computer to the Internet switch in the other room is faulty (about 40 feet long, goes under some doors [possibly stepped on though I have protective covers], up walls, and on the ceiling). 

      I primarily use the computer for e-mail, word processing, and a little shopping.  It's getting hard for me to justify purchasing newer equipment when my needs are so small.  I even considered converting to the Linux OS system but I don't know if I'm technically skilled enough to install and operate that system.  Also, I have considered going to our city library to use their computer from now on; I'm fairly active on e-mail with committees and the library option would not be ideal.   

      Since my wife's system is going strong and is updated, I'm not looking at a hand-me-down from her anytime soon either; we have done this in the past and we do try to keep our machines as long as possible and recycle them when we upgrade in this way.  We are concerned about how these machines are recycled in foreign countries and how their workmen may be exposed to toxins; so we keep our machines as long as possible.       

      Any further help and suggestions would be appreciated and I appreciate all the help you have provided to date.  I'm stumped on what to do next. 

      SuperDave

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      Re: Computer is slow to connect to the Internet and pictures are corrupted
      « Reply #34 on: September 26, 2015, 01:07:56 PM »
      Quote
      Do you find that icon on your system (white skull inside a green disk)?
      Never.
      Quote
      I think I either have some connection problem at my home as you suggest, a malware problem, or a corrupted Microsoft XP OS.   
      Everything points to some problem with the modem. Did you try re-setting it?
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      Re: Computer is slow to connect to the Internet and pictures are corrupted
      « Reply #35 on: September 26, 2015, 02:48:17 PM »
      The OP might call his ISP. They can test his modem by remote control.
      It it is their modem and it is flaky, the OP should not have to pay for a service call.