Welcome guest. Before posting on our computer help forum, you must register. Click here it's easy and free.

Author Topic: Router loses internet connection  (Read 2984 times)

0 Members and 1 Guest are viewing this topic.

Wefro_froyas

    Topic Starter


    Hopeful

    Thanked: 2
    Router loses internet connection
    « on: August 26, 2016, 01:20:27 PM »
    I have a Netgear N600 WNDR3400v3 updated
    to the latest firmware in my house..

    I recently moved into a new apartment and about a week ago we started noticing
    a very annoying problem...

    The router will lose internet connection at random times, sometimes the internet light will
    go orange other times it will be off completely. I've tried calling my ISP and they haven't been
    particularly helpful.. I was wondering if there was maybe some sort of setting that could be
    causing this to happen?


    Geek-9pm


      Mastermind
    • Geek After Dark
    • Thanked: 1026
      • Gekk9pm bnlog
    • Certifications: List
    • Computer: Specs
    • Experience: Expert
    • OS: Windows 10
    Re: Router loses internet connection
    « Reply #1 on: August 26, 2016, 02:41:01 PM »
    You recently moved.  - Right?
    The N600 WNDR3400v3 does not have a modem.

    I would guess the issue is with the modem.

    What modem do you have?
    Is it from the telephone company?
    From the Cable TV company?

    The ISP may need to revise or verify the connection to  modem . Some modems are very sensitive to changes to changes in wire or able loss.

    DaveLembke



      Sage
    • Thanked: 662
    • Certifications: List
    • Computer: Specs
    • Experience: Expert
    • OS: Windows 10
    Re: Router loses internet connection
    « Reply #2 on: August 27, 2016, 08:28:38 AM »
    Id have the ISP send a tech out to your home to test the cable. Far greater probability that there is an issue with the ISP getting their service to you vs your own hardware being the cause for this specific type of issue.