"The requested resource is in use" error when attempting to run AV software

[cabinetcat]

Hello, I've gotten the malware that displays the "The requested resource is in use" message when I try to open any antivirus software or anything related to that.

Booting Windows in Safe Mode still doesn't prevent the virus from running and blocking my applications. I have also scanned my computer using the Kaspersky Rescue Disk, however, it did not detect the virus.

I am currently writing Avira rescue system to a DVD and I will scan my computer, will post results when I am finished. If anybody could help that would be much appreciated.

Edit: The Avira scan did not remove the virus.

[SuperDave]

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Please download AdwareCleaner onto your Desktop. AdwCleaner

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
**********************************************************
Download Security Check by screen317 from the following link and save it to your desktop.

Security Check

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

[cabinetcat]

Thank you, Dave. Here are the results of the securitycheck

 Results of screen317's Security Check version 1.014 --- 12/23/15 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````[/u]
 Windows Firewall Enabled! 
Windows Defender   
Panda Protection   
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````[/u]
 Java 8 Update 131 
 Java 8 Update 60 
 Java version 32-bit out of Date!
  Adobe Flash Player    18.0.0.232 Flash Player out of Date! 
 Google Chrome (59.0.3071.115)
 Google Chrome (SetupMetrics...)
 Google Chrome (SetupMetrics.pma..)
````````Process Check: objlist.exe by Laurent````````[/u] 
 Windows Defender MSMpEng.exe
 Windows Defender MSASCuiL.exe   
`````````````````System Health check`````````````````[/u]
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````[/u]

The other programs would not run, as the virus was blocking them.

[SuperDave]

The Security log shows you have two AV's active on your computer; Windows Defender which is the resident AV with Windows 10 and Panda. One should be disabled. Try running the other scans in Safe mode.

Safe Mode

[cabinetcat]

The Security log shows you have two AV's active on your computer; Windows Defender which is the resident AV with Windows 10 and Panda. One should be disabled. Try running the other scans in Safe mode.

Safe Mode

The programs are still displaying the error message even in safe mode.

[cabinetcat]

I have found that some adware called "svcvmx" was starting every time I started my system, I deleted it and all of its related files, but the problem still persists.

[SuperDave]

Can you run the other scans in Safe Mode?

[cabinetcat]

Can you run the other scans in Safe Mode?

I see no suspicious processes running when in safe mode, yet despite this, I still get the "the requested resource is in use" message when I run any of the programs in safe mode. I've recently scanned my pc using the AVG rescue disk, this removed several pieces of adware and useless, suspicious programs that were weighing down my cpu, though this did not fix the problem.

[SuperDave]

Please run the scans in Safe Mode.

[cabinetcat]

Please run the scans in Safe Mode.

I already said they wont start

[SuperDave]

Ok. Let's try this but first did you make any changes to this computer prior to being infected? Did you download or install any new programs? Go to your installed programs and see if there are any programs that you do not recognize or did not install.

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
 You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe
iExplore.exe

• Double-click on the Rkill desktop icon to run the tool.
• If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  
• If not, delete the file, then download and use the one provided in Link 2.
  
• Do not reboot until instructed.
• If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

[cabinetcat]

neither of them will run even in safe mode

[SuperDave]

The infection is stopping these scans from running but it may allow this one to run.

Please download Farbar Service Scanner to the desktop and run it on the computer with the issue.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Make sure FRST is run under administrator privileges.
Make sure that the Whitelist section is checked.Otherwise, the log will be very long.
You Security programs may prevent the tool from running. If this happens, disable the security program until the scan is completed.

• Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  
  
• Press "Scan".
  
  
  
  
  
  
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.
• The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
  

[cabinetcat]

Here is FSS.txt

Farbar Service Scanner Version: 27-01-2016
Ran by Hunter (administrator) on 08-08-2017 at 12:30:45
Running from "E:\Users\Hunter\Desktop"
Microsoft Windows 10 Pro  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\dnsapi.dll => File is digitally signed
C:\Windows\SysWOW64\dnsapi.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

The other logs are very long, so I attached them.

[attachment deleted by admin to conserve space]

[SuperDave]

While I'm looking through these logs could you please check something for me? Did you make any changes to this computer prior to being infected? Did you download or install any new programs? Go to your installed programs and see if there are any programs that you do not recognize or did not install. If you find any that are suspicious check that date it was installed.

Please download Malwarebytes Anti-Malware from here.
Make sure you re-name this before you save it. Name it something like dave-setup.exe  Double Click dave-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)

[cabinetcat]

While I'm looking through these logs could you please check something for me? Did you make any changes to this computer prior to being infected? Did you download or install any new programs? Go to your installed programs and see if there are any programs that you do not recognize or did not install. If you find any that are suspicious check that date it was installed.

Please download Malwarebytes Anti-Malware from here.
Make sure you re-name this before you save it. Name it something like dave-setup.exe  Double Click dave-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)

In my installed programs menu, I see a program labeled "DragonBoost", this is adware, but I am unable to uninstall it, as the uninstall and modify buttons are grayed out. I have also identified some malicious processes on my system, here they are:

this tool will let you delete the associated executables of each process, but attempting to do this with the viruses will lead to them just reappearing a few minutes later.

I tried running the re-named malwarebytes setup, but I got the error message.

[SuperDave]

Please launch Task Manager. CTRL+Alt+Delete and stop any suspicious processes you find and then try to run MBAM.

[cabinetcat]

Please launch Task Manager. CTRL+Alt+Delete and stop any suspicious processes you find and then try to run MBAM.

All I see are just normal processes, nothing that looks even slightly suspicious, yet something is still blocking MBAM and everything else. I was even able to delete all of the contents of AppData\Local\ntuserlitelist (where cpx.exe, svcvmx.exe, vmxclient.exe and dataup.exe were all located), as well as C:\Windows\System32\tprdpw64.exe

[SuperDave]

I see a program labeled "DragonBoost", this is adware, but I am unable to uninstall it, as the uninstall and modify buttons are grayed out.

Go into your C drive, Program Files and see if you can find DragonBoost. If you can find it, please delete the folder. Were you able to run MBAM with the name change?

ESET Online Scanner
Note : If you use Internet Explorer to get the ESET Online Scanner, you won't have to download, nor install the tool, as everything will be ran in a contextual (pop-up) window of Internet Explorer. However, for every other browsers, you will have to download and install ESET Online Scanner. In this set of instruction, I'll use Google Chrome to download it and run it (since a lot of people will do it), however, except for the download and installation procedure, the same instructions applies if you use Internet Explorer. Please note that two or three prompts will appear if you use Internet Explorer asking you to reload the page, authorize the application, execute it, etc. Accept all of them in order to run ESET Online Scanner.

    Download and execute ESET OnlineScan (on this window, click on ESET Smart Installer to trigger the download). People accessing this URL via Internet Explorer will start the integration process of ESET Online Scanner in their browser;
    Once the installation is done (it requires Admin Rights), check the following settings (two of them are under Advanced Settings, click on it to display them) :

        Enable detection of potentially unwanted applications;
        Scan archives;
        Scan for potentially unsafe applications;
        Optional : If you want to scan more drives, click on Change... and select the drives you want to include in the scan;

   

    After you're done checking these options, click on Start and ESET Online Scanner will download it's virus signature database before starting the scan;
   

    Once done, the scan will start automatically. Detections will appear at the bottom of the window. ESET Online Scanner can have an extremely long scan time that can last between 2 or 3 hours. So if you start the scan, do not interrupt it, let it complete until the end;
   

    After the scan is finished, a summary window will appear to give you the information about the scan. Then you'll have to the option to see what threads were found and to manage the threats that were quarantined;
   


    Click on List of found threats, it'll display every threat identified during that scan, their type and what action was taken against them. Click on Copy to clipboard to copy these results on our clipboard and post them in your next reply;
   


    Once you're done, click on the Back button;
    Check both checkboxes at the bottom: Uninstall application on close and Delete quarantined files before clicking on the Finish button;

[cabinetcat]

I get the "resource is in use" error when I run the ESET scan. However, I was able to download and run a program called Roguekiller in safe mode. This found several malicious registry files.

Here is the log of what it found:

[Suspicious.Path] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run | cpx : "C:\Users\Hunter\AppData\Local\ntuserlitelist\cpx\cpx.exe" -starup

• -> ERROR [5]

[Suspicious.Path] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run | svcvmx : "C:\Users\Hunter\AppData\Local\ntuserlitelist\svcvmx\svcvmx.exe" -starup

• -> ERROR [5]

[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Dataup (C:\Users\Hunter\AppData\Local\ntuserlitelist\dataup\dataup.exe) -> ERROR [5]
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Dataup (C:\Users\Hunter\AppData\Local\ntuserlitelist\dataup\dataup.exe) -> ERROR [5]
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{995807ba-c37b-4698-899a-03a798fa44d2} | DhcpNameServer : 209.18.47.61 209.18.47.62 ([X][X])  -> Replaced ()
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{995807ba-c37b-4698-899a-03a798fa44d2} | DhcpNameServer : 209.18.47.61 209.18.47.62 ([X][X])  -> Replaced ()

Could you tell me how to fix/delete these?

[cabinetcat]

Update: I was able to fix eveything! I got MBAR to run and scanned my pc, which then allowed me to run MBAM and now all of the symptoms are fixed.

[SuperDave]

You should now try to run ESET.