Trying to get into AVAST support is hopeless.
So I am putting an open letter here.
My gripe is not about the product.
My gripe is about the support.
Or maybe it is about the documentation.
I had and still have, the free version of AVAST for windows.
Two weeks ago I install a trail version. The trial expired. I deleted the Avast program form my Windows XP desktop.
Then I found that you had charge my pal-pay account for the licensed version.
OK, check my e-mail. Yes, got t some things from you in my e-mail and I find an activation code. Sounds good. so far.
So, I download the free version again.
But I can not activate the product. I can not log into you site u sing the password your gave me.
I will keep trying, but your documentation ix horrible.
Now i am wondering if it really was you that charged my PayPal account. Or maybe your company has a mood disorder and your behave like two different people.
Looking at the site, I can not even find a way to send e-mail to you.
Of course, I am old and maybe short on smarts. But I have found that when customers complain in public, they sometimes get results.
Here is my KISS guide lines for anything anybody sells anywhere..
• The name of the product should be unique and not confused with another.
• When received, the name of the product and version number must be visible
• Documentation must classify any variations between vendors products.
• Stop telling customers not replay to replay to an e-mail message.
Is that too hard? 
Does anybody understand my frustration?
