Intermittent keyboard fail & jerky mouse

[johnwey]

COMPUTER: HP 27-n101a Pavilion

PROBLEM: Intermittent keyboard fail and jerky mouse. Keyboard and mouse are a wireless combo by HP

EXAMPLES: Everyone knows jerky mouse but intermittent keyboard fail is, but the keyboard is another matter

I TYPE:

This is the way I type content to show Computer Hope forum an example

BUT I GET:

Th  ty enty o shhhhh o n ex

But if I type slow enough there isn't a problem

PLEASE NOTE:

HP tech support has completed ALL possible remote tests and sent a tech to my place. He replaced my keyboard/mouse but it didn't solve the problem. ore than that he had no idea except replacing the hard drive which has tested fine quite a number of times.

MY THEORY:

I think this must be some kind of memory issue because:

• When the keyboard plays up, the mouse is jerky
  
  When the keyboard types fine, the mouse moves fine
  
  Sometimes the keyboard improves if I shut Firefox
  
  The slower I type, the better the keyboard performs
  
  A restart sometimes helps when the problem really gets bad

I don't know what to do - my expertise is with graphics and websites, not memory-inside-the-computer stuff

Cheers, John

[DaveLembke]

What is the actual model of the wireless keyboard and mouse?

Then we can go from there.

[Mark.]

when does it happen?
all the time, only after n minutes, sometimes it doesn't happen, completely random, only when a certain program is running?

to rule out some other driver, or software, boot the PC into Safe Mode and see if it repeats.

[Geek-9pm]

What happens when using a standard keyboard and mouse?