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Author Topic: The app was unable to load a required virtual machine component  (Read 11511 times)

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81chuckles

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    The app was unable to load a required virtual machine component
    « on: November 09, 2017, 01:05:36 PM »
    I work in a doctor's office and we get a lot of x-ray disks from different hospitals. We have issues with one hospitals in particular where the disks comes up the error "The app was unable to load a required virtual machine component". I've contacted the hospital but they offered no solutions. I've searched the internet and tried all the possible solutions but to no avail.

    Here are some of the things I've tried:
    1) Uninstalled all of the possible undated that reportedly fixed the problem for others users; KB3045999, KB3068708, etc.
    2) Tried running the app in compatibility mode.
    3) Disabled antivirus.
    4) Ran the app as an administrator.

    OS is Windows 7.

    If anyone has a solution that I haven't tried, I would greatly appreciate it.

    Thanks in advance!

    Mark.



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    Re: The app was unable to load a required virtual machine component
    « Reply #1 on: November 09, 2017, 03:14:16 PM »
    what is on these x-ray disks?, just pics?
    CD's or DVD's?

    what file format, and extension of the disk contents?
    what is the difference in disk contents between the ones that do work and the ones that don't?

    do they auto play or do you manually double click (or something else) to show the contents?

    patio

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    Re: The app was unable to load a required virtual machine component
    « Reply #2 on: November 09, 2017, 04:20:00 PM »
    Knowing what you and they use would be helpful...

    Seen this tons of times with medical apps BTW.
    " Anyone who goes to a psychiatrist should have his head examined. "

    81chuckles

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      Re: The app was unable to load a required virtual machine component
      « Reply #3 on: November 10, 2017, 05:13:13 AM »
      The disks contain x-rays and mri images, etc. The images are dicom formatted, commonly used in the medical field and the software that runs the app is called GEARView.

      They do run automatically when inserted and I get the same error on both 32 and 64 bit machines. However, occasionally we will get a disk from the same hospital that will work fine, even though they are created by the same people, using the same version of software. I'm told that the disk are created on a Windows 7 PC as well.

      DaveLembke



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      Re: The app was unable to load a required virtual machine component
      « Reply #4 on: November 10, 2017, 08:46:19 AM »
      I had an MRI done on my left knee for partially torn meniscus and got a disc burned afterwards to look at my knee from home computer and ran into the same issue you have.

      Windows 7 no matter 32 or 64 bit had issues with the "bundled viewer that came on the disc". I Ended up getting a different dicom viewer and everything then worked perfect. I can link the dicom viewer I used when i get home tonight if that will be helpful. It was free for download and worked with no problems but I havent used it in almost a year and forgot its name, but its still installed on that system to refer to later tonight if still needed.

      81chuckles

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        Greenhorn

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        Re: The app was unable to load a required virtual machine component
        « Reply #5 on: November 10, 2017, 08:51:33 AM »
        Yes, please send me the link.

        Thank you!

        patio

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        " Anyone who goes to a psychiatrist should have his head examined. "

        81chuckles

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          Greenhorn

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          Re: The app was unable to load a required virtual machine component
          « Reply #7 on: November 10, 2017, 10:29:52 AM »
          Thanks patio, works great!!!

          patio

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          Re: The app was unable to load a required virtual machine component
          « Reply #8 on: November 10, 2017, 10:38:53 AM »
          Kewl Beans...
          " Anyone who goes to a psychiatrist should have his head examined. "

          DaveLembke



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          Re: The app was unable to load a required virtual machine component
          « Reply #9 on: November 10, 2017, 10:55:32 AM »
          Yup thats the one that I have Microdicom. Seeing that name sparked my memory of its software name. Its nice and easy to use too. Thanks Patio for helping with this.

          The hospitals should be bundling this with the image data. When i contacted the hospital with the problem I was having they told me that if I had an older Windows XP computer with SP2 that the bundled viewer would work on that. I have an old computer that I could have used, but really wanted to open it on my better computer so I didnt try XP SP2 like they suggested and instead got the Microdicom.

          patio

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          Re: The app was unable to load a required virtual machine component
          « Reply #10 on: November 10, 2017, 11:00:28 AM »
          Anytime Dave...

          I asked Mom's doctor what was best....
          " Anyone who goes to a psychiatrist should have his head examined. "