Control panel help in browsers please

[SuzanG]

Hello,
I have a Windows 7 laptop that I am trying to access a Wifiranger skypro Core router in.  It is very straightforward to follow the directions but instead of the nice control panel showing, for me to work in, I get the attached screen.

I have tried the following;

Tried accessing on all 3 browers-Firefox, IE and Chrome
Clearing cookies, and cache

I tried accessing control panel from my Iphone in safari, and it worked fine.  Their tech people have not been able to figure it out, or help me.  They say it should work in Chrome or IE. 

Can someone please give me some suggestions?

[attachment deleted by admin to conserve space]

[Geek-9pm]

wHICH MODEL?
Which Model?
Do you have a copy of the user manual?
Is it like this?
https://wifiranger.com/images/guides/WiFiRanger_UserManual_Rev11.pdf

The manual seems to imply that you have to have an Internet connection to get the control panel to work.

[SuzanG]

Wifi Ranger Skypro pack.  What it does is it sees wireless routers out there to connect too.  The internet that you get once connected is by choosing on of those.
It is a setting in my browser that must be blocking it somehow from fully loading
Thanks.

[SuzanG]

It is so bizarre that I can get it to work on my iPhone, and my iPad just fine but neither of my windows 7 laptops will show the control panel for the Wifi Ranger like it should.  They both show me what I uploaded in my first post.

I even tried downloading safari on here and trying it.  Nope.
I tried with my Microsoft essentials anti virus turned off.  Nope
Even turned the firewall off.  Nope

Very strange.  Hope there is someone out there that has the magic to help figure this out. 

[Mark.]

if it works on your iPhone, maybe try Safari for the PC (if you can still get it).
also, check you aren't using any extensions, like ad blockers, in those browsers that may interfere.
perhaps start one of those browsers in safe mode, for example, firefox -safe-mode or hold down the Shift key when doubling click the firefox icon.

[SuzanG]

I did downloaded Safari on here before retiring last night.  It did not work.
I tried opening Firefox as suggested in safe mode.  Nope.
Made sure that Adblocker is off.  Nope

Really strange that it works on my Iphone, and Ipad but not on my laptops. 

Any other suggestions?  Thanks. 

[Mark.]

what about starting your PC in Safe Mode, this will stop any potential background task from interfering, like your AV software.
(to start Win7 in Safe Mode, hit F8 like a crazy person as the laptop boots)

[SuzanG]

Hi Mark
I did as you suggested and it worked!  While I was in safe mode I deleted the Adfender software.  I also deleted Malwarebytes but I don't think it was that, I bet it was the Adfender program!    Not an extension in the browser, but the software I had on here.  I'd tried turning it off but that did not allow it to work.  I wonder why.

I also added the IP address of the device to the safe sites, just in case.
Thanks for the suggestion.  The devices tech department have not even suggested anything usable. 

[patio]

Never heard of Adfender...it's likely a good thing you got rid of it...

BTW you can safely re-install MBAM...it isnt the issue.

[Mark.]

glad you got it fixed.