Hidden supervirus?

[mikeanti]

It operates. But cannot open .exe files , or change something in settings, sometimes extremely slow, programs that used to work fine cannot be opened.
I am getting a litle bit frustrated by this since its like 2 times already that Defender removed the Trojan (which i think didnt cause all this since it was there like 6 years already) and it keeps coming back. Also Adware cleaner cant remove the HKEY registry adware it found. And i cant acces or delete the guest account where the Trojan is.
Should i just format and start again and copy user files from usb. That will take me 1 or 2 days. I have to work with this only laptop i got (banking, buying stuff, logging in health care, college stuff etc.)?

[SuperDave]

At this point I would suggest that you save all your important data and reinstall the OS. Do you have the OS disk (s) or do you have the recovery on a D drive?

[mikeanti]

I dont have a OS cd. SO i guess its preinstalled in separate space of the HDD. Is there maybe some other way to acces the restore points other then the usual way with settings (since i cant acces that). That will save me some time installing all programs.
Also with a clean install can i be 100% nothing remains of viruses? What about using a restore point?
I now have to manually copy and paste all files in a usb. Is there any program that makes an image of all my personal files other then windows or the programs so it makes the process of backing up easier?

[SuperDave]

Is there maybe some other way to acces the restore points other then the usual way with settings (since i cant acces that). That will save me some time installing all programs.
Also with a clean install can i be 100% nothing remains of viruses? What about using a restore point?
I now have to manually copy and paste all files in a usb. Is there any program that makes an image of all my personal files other then windows or the programs so it makes the process of backing up easier?

Don't confuse System Restore with System Recovery. Are you sure you're trying to find System Restore the correct way? Here the instructions for that.
If you can find a Restore Point prior to this event you may be able to solve the problem. The Recovery should be installed in and separate partition of your hard drive. Unfortunately, there is no easy way to copy your important data to a back-up drive of USB because only you know what you want to save. You can copy multiple files by holding the CTRL key and selecting a whole bunch of files.

[mikeanti]

I tried to use system restore as in the first option of the link you shared. It was a restorepoint at 5-5-2018 so that was after the virus.
Now i dont know which option to use.
When i go to Troubleshoot I see 3 options:
1. Reset this PC. Lets you choose to keep or remove your files, and then reinstalls windows.
2. Dell Backup an Recovery. Restore your computer, including the factory state.
3. Advanced options.

Then when i go to Troubleshoot > Advanced options > I get these options:
1. System Restore. Already treid that one and restorepoint is not OK.
2. System image recovery. Recover Windows using a specific image file.
etc.

So should i use option reset this pc and then remove OR keep files. Should i use option 2 Dell backup? Should I user System image recovery? So there are 4 options. I need the one with the least extreme impact.

[SuperDave]

You should try System Restore as there was no evidence that the problem was caused by a virus. If that doesn't work, try System Image Recovery.

[mikeanti]

What about the old Trojan Defender found. I literally do not download anything from the internet, or use the programs. The only thing that I do is check my outlook account once every month and go to YouTube daily. The only SINGLE day i went to that movie site. Problems started accuring. Errors with almost anything windows related. If go tot the 5-5 restorepoint and problems still remain which option do i then choose?

[SuperDave]

System image Recovery.

[mikeanti]

Decided to start with a clean slate since it took me too much time. Resetted the pc.
In your opinion what should i do so this doesnt happen again.
1. Which security software is essential?
2. How to make sure i dont end up copying the virus from usb files to clean pc again? With what for softwre must i scan?
3. After i install all desired software how can i make an image so i dont have to start from scratch if this happens again?
4. What about my bought software that has like 1 year licention. If i keep recovering the pc to an earlier date wouldnt it be some sort of fraud?

[SuperDave]

Decided to start with a clean slate since it took me too much time. Resetted the pc.
In your opinion what should i do so this doesnt happen again.
1. Which security software is essential?
2. How to make sure i dont end up copying the virus from usb files to clean pc again? With what for softwre must i scan?
3. After i install all desired software how can i make an image so i dont have to start from scratch if this happens again?
4. What about my bought software that has like 1 year licention. If i keep recovering the pc to an earlier date wouldnt it be some sort of fraud?

First of all, Windows 10 comes with its own AV called Windows Defender. If I were you I would stick with that for AV
Scan your USB (s) with WD, AdwCleaner and MBAM before transferring the files to your computer.
I've never heard of software that only has a one-year license. What software are you referring to?

[mikeanti]

SPSS, Office 365 Plus etc.

[SuperDave]

SPSS, Office 365 Plus etc.

Do you have the installation disk (s) for SPSS? Office 365 is $100 per year or $150 for a one time purchase.

[mikeanti]

Well Office 365 costs me around 10 euros for 5 pcs with my college download site. SPSS got the download also via that site.

[SuperDave]

Well, Office 365 was costing you so much every year unless you buy the full program and pay a one-shot. I'm not sure how SPSS works. You should check with them.

[mikeanti]

Well, thanks Dave for your time and effort. I guess i can use this pc now.