Computer shuts down randomly

[hornwort]

Hey,

My computer has been getting a forced shutdown pretty frequently, and randomly when running my video editor and playing games online. I don't think it's an overheating issue. Does anyone have any ideas?

System is a Dell XPS 15 9560
Intel(R) Core(TM) i7-7700HP CPU @ 2.80 GHz, 32GB RAM, Windows 10 64-bit.

Pasting event log:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Windows Hello for Business provisioning will not be launched.
Device is AAD joined ( AADJ or DJ++ ): Not Tested
User has logged on with AAD credentials: No
Windows Hello for Business policy is enabled: Not Tested
Local computer meets Windows hello for business hardware requirements: Not Tested
User is not connected to the machine via Remote Desktop: Yes
User certificate for on premise auth policy is enabled: Not Tested
Machine is governed by none policy.
See https://go.microsoft.com/fwlink/?linkid=832647 for more details.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user OBSIDIAN\name SID (S-1-5-21-2572463877-785881012-3240082538-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
 and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
 to the user OBSIDIAN\name SID (S-1-5-21-2572463877-785881012-3240082538-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Cortana_1.9.6.16299_n eutral_neutral_cw5n1h2txyewy SID (S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742). This security permission can be modified using the Component Services administrative tool.

[DaveLembke]

Info online states that this model shipped with 16GB RAM and you have 32GB.

Did you upgrade to 32GB or did DELL add the extra RAM for you?

If you have mismatched RAM sticks they can act up under certain heavy demand applications. I'd run MEMTEST86 on this system and let it run through 3 full tests. This might take a few hours. But if there is a memory issue it would flag it in red and tell you of the issue with RAM.

https://www.memtest86.com/

If it is caused my mismatched RAM, the solution is usually to replace one of the memory sticks with the exact same RAM manufacturer and specs. This might mean pulling out the original 16GB you started with and adding a new 16GB stick that is the same as the one that was added to upgrade from 16GB to 32GB.

If the RAM is a matched pair from Dell for 32GB and reports issues with memtest86 then it will require removing all but 1 RAM stick to try to determine which stick has an issue or which one doesnt play well with other memory sticks.

Other scenario for a quick blackout of a shutdown for laptop would be if the cooling fan stopped spinning in which the system would be killed of power to protect it from a CPU or GPU meltdown.

[hardiktechie]

Try cleaning RAM & hard disk of your PC, the issue might be caused due to the dust or sand particles.

[Allan]

Feel free to ignore the advice in the post immediately above this one.