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Author Topic: I think My Computer has a virus  (Read 3648 times)

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JackCatalano

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    • OS: Windows 7
    I think My Computer has a virus
    « on: June 20, 2018, 08:13:53 AM »
    Hello. A few months ago, I was looking at legally watching MLB Baseball Games. One of the sites I found was baseball-stream.com, I believe. What a disaster. Since I went to that site, I have had constant virus problems.

    An webpage pops up on Internet Explorer says: clickadservinganalytics.com/redirect.php? ID=1451379310
    This offer was brought to you by Savings Cool.

    Also, if I don't x out of it quickly, a voiceover  starts telling me that I have spyware and they will have to disable my computer. And sometimes, I'll get another message saying that I have pornographic spyware which I don't. Now, they give me a number to call. I call this number and they told me that I need to purchase expensive anti virus protection. The person I talked to was very obnoxious and said something to the effect of "life isn't free" when I told him that to purchase anti virus protection was too much. I think they told me it was a 100 dollars.
    Also, they added a program to my system, Free Diagnostic Diagnosis. I called the Free Diagnostic Diagnosis number and the person told me that they would get back to me. That was over a month and a half ago, I think.

    So, what should I do now? 

    Computer_Commando



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    Re: I think My Computer has a virus
    « Reply #1 on: June 20, 2018, 09:54:44 AM »
    Not a virus, it's RansomWare.  You are held hostage. 
    If you pay, you're screwed. 
    If you don't pay, you're screwed.
    Now that you called, you're really screwed.
    Google "ransomware removal".

    TRX



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      Re: I think My Computer has a virus
      « Reply #2 on: June 20, 2018, 03:15:56 PM »


      Download this, it might help.

      Link Removed.
      « Last Edit: June 20, 2018, 05:29:29 PM by patio »

      JackCatalano

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        Re: I think My Computer has a virus
        « Reply #3 on: June 20, 2018, 09:33:22 PM »
        Oh, man, I downloaded that link.

        Ajfer03



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        Re: I think My Computer has a virus
        « Reply #4 on: July 05, 2018, 11:24:51 PM »
        I have no idea if this thread is considered dead, but I have no idea if you solved your issue because nobody really explained thoroughly, but the best course of option here is to have a computer savvy friend back up your files that you want, and then have them install a new copy of Windows for you. Be wary of these scams, and never call a number from an internet pop up! These people claim to lock your computer, so when you call them they install spyware that logs everything you do, like passwords, downloads, etc. so either virus removal software or a computer savvy friend. Your call.
        "You miss 100 percent of the shots you never take." -Wayne Gretzky

        Shandy



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          Re: I think My Computer has a virus
          « Reply #5 on: July 06, 2018, 06:39:03 AM »
          Something smells like troll.

          JackCatalano

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            Re: I think My Computer has a virus
            « Reply #6 on: July 07, 2018, 02:40:57 PM »
            Well, it's not me. The reason why I have posted on this thread was that because of the ransomware I have all these questions I have are moot and everything has been compromised, according to I believe, BC Programmer.

            SuperDave

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            Re: I think My Computer has a virus
            « Reply #7 on: July 07, 2018, 03:45:15 PM »
            Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer.

            1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
            2. The fixes are specific to your problem and should only be used for this issue on this machine.
            3. If you don't know or understand something, please don't hesitate to ask.
            4. Please DO NOT run any other tools or scans while I am helping you.
            5. It is important that you reply to this thread. Do not start a new topic.
            6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
            7. Absence of symptoms does not mean that everything is clear.

            If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
            *************************************************************************
            Please download AdwareCleaner onto your Desktop. AdwCleaner

            Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



            If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
            When the AdwCleaner program will open, click on the Scan button as shown below.



            AdwCleaner will now start to search for malicious files that may be installed on your computer.
            To remove the files that were detected in the previous step, please click on the Clean button.



            AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
            Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
            *********************************************
            Download and install: Please download Malwarebytes' scanner to your desktop.
            Double Click mbam-setup.exe to install the application.
            • It should update automatically if the computer is connected to the internet.
            • Click on Threat Scan and click on Scan Now.
            • The scan may take some time to finish,so please be patient.
            • When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
            • Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
            • When disinfection is completed you can click on "Copy to Clipboard".
            • Paste the log in you next reply (CTRL+ V)
            *************************************************
            Download Security Check by screen317 from the following link and save it to your desktop.

            Security Check

            * Double-click Security Check.bat
            * Follow the on-screen instructions inside of the black box.
            * A Notepad document should open automatically called checkup.txt
            * Post the contents of that document in your next reply.

            Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.
            Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

            JackCatalano

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              Re: I think My Computer has a virus
              « Reply #8 on: July 07, 2018, 04:50:59 PM »
              I just used Cleanmaster for PC. Is that the samething?

              SuperDave

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              Re: I think My Computer has a virus
              « Reply #9 on: July 08, 2018, 05:25:11 PM »
              I just used Cleanmaster for PC. Is that the samething?
              No, please run the scans I've suggested and post the logs so I can see what's happening with your computer.
              Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

              JackCatalano

                Topic Starter


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                Re: I think My Computer has a virus
                « Reply #10 on: July 11, 2018, 02:37:13 PM »
                I'm actually beginning to download and run all this stuff. Do I have to pay for any of this? I mean all of this is free, right? Because I can't afford to pay anything right now.

                Allan

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                Re: I think My Computer has a virus
                « Reply #11 on: July 11, 2018, 03:38:40 PM »
                Yes it's all free. Please just follow Dave's instructions

                JackCatalano

                  Topic Starter


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                  Re: I think My Computer has a virus
                  « Reply #12 on: July 11, 2018, 03:48:27 PM »
                  When I ran AdwCleaner I got this:

                   -------------------------------
                  # Malwarebytes AdwCleaner 7.2.1.0
                  # -------------------------------
                  # Build:    06-26-2018
                  # Database: 2018-07-04.1
                  # Support:  https://www.malwarebytes.com/support
                  #
                  # -------------------------------
                  # Mode: Clean
                  # -------------------------------
                  # Start:    07-11-2018
                  # Duration: 00:00:07
                  # OS:       Windows 10 Home
                  # Cleaned:  19
                  # Failed:   3


                  ***** [ Services ] *****

                  No malicious services cleaned.

                  ***** [ Folders ] *****

                  Deleted       C:\Users\Jack C. Catalano\AppData\Roaming\AGData
                  Deleted       C:\ProgramData\Microsoft\Windows\Start Menu\Programs\AnonymizerGadget
                  Deleted       C:\Program Files (x86)\AnonymizerGadget
                  Deleted       C:\Program Files (x86)\ScanGuard
                  Deleted       C:\Program Files (x86)\WebDiscoverBrowser

                  ***** [ Files ] *****

                  Deleted       C:\Users\Public\Desktop\Driver Booster.lnk
                  Deleted       C:\Users\Jack C. Catalano\Desktop\ScanGuard.lnk

                  ***** [ DLL ] *****

                  No malicious DLLs cleaned.

                  ***** [ WMI ] *****

                  No malicious WMI cleaned.

                  ***** [ Shortcuts ] *****

                  No malicious shortcuts cleaned.

                  ***** [ Tasks ] *****

                  No malicious tasks cleaned.

                  ***** [ Registry ] *****

                  Deleted       HKCU\Software\csastats
                  Deleted       HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{1711FC25-F05A-40CE-B859-A0C1CF01FD18}
                  Deleted       HKCU\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION|PCAcceleratePro.exe
                  Deleted       HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION|PCAcceleratePro.exe
                  Deleted       HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ScanGuard
                  Not Deleted   HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\windows-7-easy-transfer-xp.en.softonic.com
                  Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\softonic.com
                  Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\en.softonic.com
                  Not Deleted   HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\windows-7-easy-transfer-xp.en.softonic.com
                  Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\softonic.com
                  Deleted       HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\en.softonic.com
                  Deleted       HKCU\Software\SpecialSearchOffer

                  ***** [ Chromium (and derivatives) ] *****

                  Deleted       SpecialSearchOffer

                  ***** [ Chromium URLs ] *****

                  Deleted       Ask
                  Not Deleted   nortonsafe.search.ask.com

                  ***** [ Firefox (and derivatives) ] *****

                  No malicious Firefox entries cleaned.

                  ***** [ Firefox URLs ] *****

                  No malicious Firefox URLs cleaned.


                  *************************

                  • Delete Tracing Keys
                  • Reset Winsock


                  *************************

                  AdwCleaner[S00].txt - [3874 octets] - [11/07/2018 16:25:50]

                  ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########

                  Malwarebytes
                  www.malwarebytes.com

                  -Log Details-
                  Scan Date: 7/11/18
                  Scan Time: 4:37 PM
                  Log File: 49c152b6-854a-11e8-a1ed-f430b9c6d1ce.json
                  Administrator: Yes

                  -Software Information-
                  Version: 3.5.1.2522
                  Components Version: 1.0.391
                  Update Package Version: 1.0.5873
                  License: Trial

                  -System Information-
                  OS: Windows 10 (Build 14393.2007)
                  CPU: x64
                  File System: NTFS
                  User: LAPTOP-0N766CCD\Jack C. Catalano

                  -Scan Summary-
                  Scan Type: Threat Scan
                  Scan Initiated By: Manual
                  Result: Completed
                  Objects Scanned: 255873
                  Threats Detected: 19
                  Threats Quarantined: 19
                  Time Elapsed: 3 min, 16 sec

                  -Scan Options-
                  Memory: Enabled
                  Startup: Enabled
                  Filesystem: Enabled
                  Archives: Enabled
                  Rootkits: Disabled
                  Heuristics: Enabled
                  PUP: Detect
                  PUM: Detect

                  -Scan Details-
                  Process: 3
                  PUP.Optional.SpecialSearchOffer, C:\Program Files (x86)\Common Files\Roraccoon\Roraccoon.exe, Quarantined, [1657], [511633],1.0.5873
                  Adware.GorillaPrice, C:\PROGRAMDATA\MICROSOFT\WINDOWS\MKEEPERSTAT\MKEEPER.EXE, Quarantined, [9999], [504078],1.0.5873
                  Adware.GorillaPrice, C:\PROGRAMDATA\MICROSOFT\WINDOWS\MKEEPERSTAT\MKEEPER.EXE, Quarantined, [9999], [504078],1.0.5873

                  Module: 3
                  PUP.Optional.SpecialSearchOffer, C:\Program Files (x86)\Common Files\Roraccoon\Roraccoon.exe, Quarantined, [1657], [511633],1.0.5873
                  Adware.GorillaPrice, C:\PROGRAMDATA\MICROSOFT\WINDOWS\MKEEPERSTAT\MKEEPER.EXE, Quarantined, [9999], [504078],1.0.5873
                  Adware.GorillaPrice, C:\PROGRAMDATA\MICROSOFT\WINDOWS\MKEEPERSTAT\MKEEPER.EXE, Quarantined, [9999], [504078],1.0.5873

                  Registry Key: 4
                  PUP.Optional.PCAcceleratePro, HKLM\SOFTWARE\WOW6432NODE\PCAccelPro, Quarantined, [1268], [500818],1.0.5873
                  Trojan.Roraccoon, HKLM\SOFTWARE\SSO, Quarantined, [5476], [511495],1.0.5873
                  PUP.Optional.SpecialSearchOffer, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Roraccoon, Quarantined, [1657], [511633],1.0.5873
                  Adware.GorillaPrice, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\mkeeper, Quarantined, [9999], [504078],1.0.5873

                  Registry Value: 1
                  Trojan.Roraccoon, HKLM\SOFTWARE\SSO|TM, Quarantined, [5476], [511495],1.0.5873

                  Registry Data: 0
                  (No malicious items detected)

                  Data Stream: 0
                  (No malicious items detected)

                  Folder: 1
                  PUP.Optional.SpecialSearchOffer, C:\PROGRAM FILES (X86)\COMMON FILES\RORACCOON, Quarantined, [1657], [511633],1.0.5873

                  File: 7
                  PUP.Optional.SpecialSearchOffer, C:\Program Files (x86)\Common Files\Roraccoon\Roraccoon.exe, Quarantined, [1657], [511633],1.0.5873
                  Adware.GorillaPrice, C:\PROGRAMDATA\MICROSOFT\WINDOWS\MKEEPERSTAT\MKEEPER.EXE, Quarantined, [9999], [504078],1.0.5873
                  PUP.Optional.SpecialSearchOffer, C:\USERS\JACK C. CATALANO\APPDATA\ROAMING\APUSBIRD\APUSSETUP.EXE, Quarantined, [1657], [515961],1.0.5873
                  PUP.Optional.SpecialSearchOffer, C:\USERS\JACK C. CATALANO\APPDATA\ROAMING\APUSBIRD\_APUSSETUP.EXE, Quarantined, [1657], [515961],1.0.5873
                  PUP.Optional.PrimeUpdater, C:\USERS\JACK C. CATALANO\APPDATA\ROAMING\PRUPDATER\PRUPDATER.EXE, Quarantined, [854], [513570],1.0.5873
                  PUP.Optional.ScanGuard, C:\USERS\JACK C. CATALANO\VIDEOS\SCANGUARD_SETUP (1).EXE, Delete-on-Reboot, [4590], [503748],1.0.5873
                  PUP.Optional.ScanGuard, C:\USERS\JACK C. CATALANO\VIDEOS\SCANGUARD_SETUP.EXE, Delete-on-Reboot, [4590], [503748],1.0.5873

                  Physical Sector: 0
                  (No malicious items detected)

                  WMI: 0
                  (No malicious items detected)


                  (end)

                  When I downloaded Security Check, I got this:

                  Results of screen317's Security Check version 1.014 --- 12/23/15 
                     x64 (UAC is enabled) 
                   Internet Explorer 11 
                  ``````````````Antivirus/Firewall Check:``````````````[/u]
                   Windows Firewall Enabled! 
                  Windows Defender   
                   WMI entry may not exist for antivirus; attempting automatic update.
                  `````````Anti-malware/Other Utilities Check:`````````[/u]
                   Google Chrome (67.0.3396.99)
                   Google Chrome (SetupMetrics...)
                  ````````Process Check: objlist.exe by Laurent````````[/u] 
                   Windows Defender MSMpEng.exe
                   Malwarebytes Anti-Malware mbamservice.exe 
                   Malwarebytes Anti-Malware mbam.exe 
                   Malwarebytes Anti-Malware mbamtray.exe 
                   Windows Defender MSASCuiL.exe   
                  `````````````````System Health check`````````````````[/u]
                   Total Fragmentation on Drive C:  %
                  ````````````````````End of Log``````````````````````[/u]

                  SuperDave

                  • Malware Removal Specialist


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                  Re: I think My Computer has a virus
                  « Reply #13 on: July 11, 2018, 04:35:14 PM »
                  ESET Online Scanner
                  Note : If you use Internet Explorer to get the ESET Online Scanner, you won't have to download, nor install the tool, as everything will be ran in a contextual (pop-up) window of Internet Explorer. However, for every other browsers, you will have to download and install ESET Online Scanner. In this set of instruction, I'll use Google Chrome to download it and run it (since a lot of people will do it), however, except for the download and installation procedure, the same instructions applies if you use Internet Explorer. Please note that two or three prompts will appear if you use Internet Explorer asking you to reload the page, authorize the application, execute it, etc. Accept all of them in order to run ESET Online Scanner.

                      Download and execute ESET OnlineScan (on this window, click on ESET Smart Installer to trigger the download). People accessing this URL via Internet Explorer will start the integration process of ESET Online Scanner in their browser;
                      Once the installation is done (it requires Admin Rights), check the following settings (two of them are under Advanced Settings, click on it to display them) :

                          Enable detection of potentially unwanted applications;
                          Scan archives;
                          Scan for potentially unsafe applications;
                          Optional : If you want to scan more drives, click on Change... and select the drives you want to include in the scan;

                     

                      After you're done checking these options, click on Start and ESET Online Scanner will download it's virus signature database before starting the scan;
                     

                      Once done, the scan will start automatically. Detections will appear at the bottom of the window. ESET Online Scanner can have an extremely long scan time that can last between 2 or 3 hours. So if you start the scan, do not interrupt it, let it complete until the end;
                     

                      After the scan is finished, a summary window will appear to give you the information about the scan. Then you'll have to the option to see what threads were found and to manage the threats that were quarantined;
                     


                      Click on List of found threats, it'll display every threat identified during that scan, their type and what action was taken against them. Click on Copy to clipboard to copy these results on our clipboard and post them in your next reply;
                     


                      Once you're done, click on the Back button;
                      Check both checkboxes at the bottom: Uninstall application on close and Delete quarantined files before clicking on the Finish button;
                  Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                  JackCatalano

                    Topic Starter


                    Beginner

                    • Experience: Familiar
                    • OS: Windows 7
                    Re: I think My Computer has a virus
                    « Reply #14 on: July 23, 2018, 04:24:17 PM »
                    Ok, I tried everything that was mentioned above. And it worked!!! The virus is gone.

                    I'd like to know what should I do with Malware Bites. My Premium Free Trial is over soon and I can't afford it.  Also, I have to tell you that I didn't use The ESET Online Scanner. When I tried it, My Computer shut down. Actually, Google Chrome shut down.  Now, I have to ask this question.

                    Can somebody help me with this? Now, Google Chrome shuts off and it takes forever to load a page. Is My Computer slow? What should I do?

                    SuperDave

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                    Re: I think My Computer has a virus
                    « Reply #15 on: July 24, 2018, 06:05:45 PM »
                    You may still keep MBAM on your computer and run a scan on a regular basis. You should uninstall and re-install Chrome and see if that makes any difference. Is the computer slow all the time or just when using Chrome? Does it do that with Internet Explorer?
                    Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                    JackCatalano

                      Topic Starter


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                      Re: I think My Computer has a virus
                      « Reply #16 on: July 24, 2018, 06:27:20 PM »
                      It happens when I use Chrome and IE.

                      SuperDave

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                      Re: I think My Computer has a virus
                      « Reply #17 on: July 25, 2018, 03:45:24 PM »
                      Please try Firefox and see it that is also slow. Has it always been like that or did it just start recently?
                      Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                      JackCatalano

                        Topic Starter


                        Beginner

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                        • OS: Windows 7
                        Re: I think My Computer has a virus
                        « Reply #18 on: July 25, 2018, 06:30:08 PM »
                        I haven't used Firefox yet. But Google Chrome shutting off and being slow really has started to happen a lot lately. Maybe the last week or two.

                        SuperDave

                        • Malware Removal Specialist


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                        Re: I think My Computer has a virus
                        « Reply #19 on: July 26, 2018, 04:26:55 PM »
                        Please try FF to see if it will do the same thing and report back.
                        Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender

                        JackCatalano

                          Topic Starter


                          Beginner

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                          • OS: Windows 7
                          Re: I think My Computer has a virus
                          « Reply #20 on: July 26, 2018, 05:04:20 PM »
                          I haven't done that yet but Google Chrome is a little better today. It's not shutting off as much. I have a dumb question but I have The Directv Now Streaming Service. Do you think that might have something to do with it? I thought when I clicked on Task Manager that it used a lot of memory.

                          SuperDave

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                          Re: I think My Computer has a virus
                          « Reply #21 on: July 27, 2018, 06:17:51 PM »
                          I haven't done that yet but Google Chrome is a little better today. It's not shutting off as much. I have a dumb question but I have The Directv Now Streaming Service. Do you think that might have something to do with it? I thought when I clicked on Task Manager that it used a lot of memory.
                          That could be the problem. Try turning it off in Task Manager and watch what happens.
                          Intel(R) Core (TM) i3-3220 CPU 3.30 GHz 8.0 Gb RAM Windows 8.1 with a dual boot to Windows XP  Home with SP3, Comodo  with Windows Firewall & Windows Defender