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Author Topic: Internet keeps disconnecting  (Read 660 times)

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Jokniserous

    Topic Starter


    Greenhorn

    • Computer: Specs
    • Experience: Beginner
    • OS: Windows 10
    Internet keeps disconnecting
    « on: February 08, 2019, 06:23:38 AM »
    Hello,

    OS: Windows 10
    Connection: Wired, around 10Mbps

    I have a problem with my Internet connection.  I'll be watching YouTube, playing a game or browsing the Internet when the Internet just stops working.  My ping skyrockets to 900+ in games, I get the jumping dinosaur in Google Chrome and that annoying buffering symbol on YouTube.  This 'disconnected state' lasts for anywhere from a few seconds up to a minute.  This also happens every 20-30 minutes or so.  Sometimes I get disconnected from the game I'm playing (like Rainbow Six Siege) which is very annoying because you receive an infraction for doing so.  The symbol on the bottom right of Windows 10 doesn't always show up as 'Disconnected'.  I am playing on a wired connection, although my modem/router is on ground level (and I'm on the first floor).  This has been going on for the past 1/2 weeks and I hope to resolve the issue.

    I appreciate any help,
    Thanks in advance,
    Jokniserous

    DaveLembke



      Sage
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    • Computer: Specs
    • Experience: Expert
    • OS: Windows 10
    Re: Internet keeps disconnecting
    « Reply #1 on: February 08, 2019, 07:52:17 AM »
    Just this one computer having this problem or is the problem your internet connection itself as confirmed that other devices/systems have same problem through this internet connection?

    If all devices are having this problem then I would contact your ISP and have them troubleshoot your connection. This should be a free troubleshooting service if its their internet connection to you that is having these problems.

    If its just your system and all other devices and systems are fine and so its not the internet connection between home modem to ISP then here is a list of things to try:

    1.) New Network Cable connection ( Maybe the cable your using is damaged or has intermittent connectivity issues )
    2.) If still having problem with a different cable, switch the cable over to a different port on the router ( maybe the 1 port is having issues on router and you will find another port healthy )
    3.) Verify that the network adapter your computer is using has up to date drivers. Maybe the network adapter itself is the cause.
    4.) Purchase or install an already available healthy network adapter in place of or in addition to your current internet connection and move the cable over to the added in network adapter to see if things behave with a new or good used network adapter.

    If still having troubles report back and we can suggest other things to try.