Publisher printing error

[myrascal]

Every time I try to print a particular Publisher file, I get a blue screen with:  PCL XL Error; Subsystem: I/O; Error InputReadError; Operator: EndPage.  Then my computer automatically restarts.  I am desperate for help!  I need this every week, and it did not start until my Windows 10 computer updated.  Anybody??  I have tried everything.  Oh - this file will print on my small desk printer, but not on our big printer. 

[patio]

That sounds like an upcoming HDD failure to me...

DLoad and run the free diags from  the HDD manuf. site....follow the guide to create it on a bootable USB stik.

[myrascal]

Patio, I have no idea what that means!

[patio]

All hard drive manufacturers have Free diagnostic software for checking the health of the drive...

Find out what brand it is and visit that manuf. site for info...

[myrascal]

Thank you!  I did find the manufacturer (I think) but not knowledgeable enough to proceed.  Scared I will make it even worse if I don't know what I'm doing.  Thanks for your help!

[patio]

Find someone who knows a bit more about PC's to assist and teach you...

It's not quite as hard as it sounds....

Best of Luck.

BTW run the Long test for brst results.

[Allan]

Is it only the one file that is a problem? Everything else prints okay?

It does not sound like a hard drive issue to me. First thing I suggest you try is to roll-back (uninstall) the recent update. I remember several years ago a very similar issue was caused by a Windows Update.
To roll back you have two easy methods:
1) Go to Control Panel - Programs & Features. On the left side click on "View Installed Updates". Find the date of the problematic update and uninstall it or

2) Use System Restore to return to a time prior to the update.

[patio]

Good ideas...
However I/O errors generally are caused by hard drives acting up and/or cabling issues.
I wouldn't think that printing a file would cause a PC restart...which is what flagged for me.